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Palace Inn & Suites - Newport News/Jefferson Ave

2.0 star property
Motel in Newport News with free parking

Choose dates to view prices

Photo gallery for Palace Inn & Suites - Newport News/Jefferson Ave

Private kitchen
Front of property
Traditional Double or Twin Room, 2 Double Beds
TV
Traditional Double Room, 2 Queen Beds | Bathroom
Reviews
5.0

Popular amenities

  • Housekeeping
    HousekeepingHousekeeping
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Air conditioning
    Air conditioningAir conditioning
  • Free WiFi
    Free WiFiFree WiFi
  • Parking included
    Parking includedParking included

Explore the area

Map
10608 Jefferson Ave, Newport News, VA, 23601
  • Popular LocationHuntington Park4 min drive
  • Popular LocationChristopher Newport University5 min drive
  • Popular LocationRiverside Medical Center6 min drive
  • AirportNewport News, VA (PHF-Newport News - Williamsburg Intl.)15 min drive

Room options

View all photos for Traditional Double Room, 2 Queen Beds, Accessible, Non Smoking

Private kitchenette

Traditional Double Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Separate dining area
Individually furnished
Air conditioning
Heating
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Studio Suite, 1 King Bed

Private kitchenette

Traditional Studio Suite, 1 King Bed

Highlights

Separate dining area
Individually furnished
Air conditioning
Heating
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Double Room, 2 Queen Beds

Private kitchenette

Traditional Double Room, 2 Queen Beds

Highlights

Separate dining area
Individually furnished
Air conditioning
Heating
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Double or Twin Room, 2 Double Beds

Private kitchenette

Traditional Double or Twin Room, 2 Double Beds

Highlights

Separate dining area
Individually furnished
Air conditioning
Heating
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Room
James River Inn & Suites
Parking included
Free WiFi
Air conditioning
Laundry
2.8 out of 5, (37)
The price is NZ$153
for 1 night
includes taxes & fees
20 Jul - 21 Jul
James River Inn & Suites

About the area

Newport News

At Palace Inn & Suites - Newport News/Jefferson Ave you'll be 3.3 km (2.1 mi) from Huntington Park and 3.5 km (2.2 mi) from Riverside Medical Center. Highlights at this motel include free in-room WiFi. .This smoke-free motel offers free WiFi in public areas, a 24-hour front desk and a garden. Additionally, you'll find barbecues and express check-out. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this Newport News motel include Christopher Newport University and Langley Air Force Base.
View more Motels in Newport NewsOpens in a new window

What's nearby

  • Huntington Park - 4 min drive
  • Christopher Newport University - 5 min drive
  • Huntington Beach - 6 min drive
  • Riverside Medical Center - 6 min drive
  • Mariner's Museum - 6 min drive

Getting around

  • Newport News Station - 5 min drive
  • Newport News, VA (PHF-Newport News - Williamsburg Intl.) - 15 min drive

Restaurants

  • ‪Captain D's - ‬12 min walk
  • ‪Rick's Cheese Steak Shop - ‬3 min drive
  • ‪Monty's Restaurant - ‬4 min drive
  • ‪Crown Fried Chicken - ‬15 min walk
  • ‪Smoke BBQ Restaurant & Bar - ‬5 min drive

About this property

Palace Inn & Suites - Newport News/Jefferson Ave

Motel in Newport News with free parking
As a guest of Palace Inn & Suites - Newport News/Jefferson Ave, you'll find barbecue grills, a garden, and express check-out. WiFi is free in public spaces. Self parking is free.

This Newport News motel is smoke free.

  • 32 guestrooms or units
  • Front desk (24 hours)
  • Express check-out
  • Garden
  • BBQ grill(s)
  • No smoking on site
Palace Inn & Suites - Newport News/Jefferson Ave offers 32 air-conditioned accommodations, with blackout curtains. This individually furnished accommodation has separate dining areas. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Living room
  • Separate in-room dining area

Conveniences

  • 24-hour front desk

Guest services

  • Daily housekeeping

Outdoors

  • Barbecue grill
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • No lift
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV

Food and drink

  • Separate dining area

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. For guests' safety, the property includes a smoke detector in all accommodation.

Property is also known as

Brentwood Suites Motel Newport News
Brentwood Suites Newport News
Brentwood Suites
Palace Inn Suites
Palace Inn & Suites - Newport News/Jefferson Ave Motel
Palace Inn & Suites - Newport News/Jefferson Ave Newport News

Frequently asked questions

What is the cancellation policy at Palace Inn & Suites - Newport News/Jefferson Ave?

Palace Inn & Suites - Newport News/Jefferson Ave offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palace Inn & Suites - Newport News/Jefferson Ave?

As of 6 Jul 2024, prices found for a 1-night stay for 2 adults at Palace Inn & Suites - Newport News/Jefferson Ave on 16 Jul 2024 start from NZ$130.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palace Inn & Suites - Newport News/Jefferson Ave?

Yep, Palace Inn & Suites - Newport News/Jefferson Ave has a free self car park.

Are there any beaches close to Palace Inn & Suites - Newport News/Jefferson Ave?

The closest beach to Palace Inn & Suites - Newport News/Jefferson Ave is Buckroe Beach and Park (15 km).

Is there a free airport shuttle available at Palace Inn & Suites - Newport News/Jefferson Ave?

No, Palace Inn & Suites - Newport News/Jefferson Ave does not offer an airport shuttle service.

What time are check-in & check-out at Palace Inn & Suites - Newport News/Jefferson Ave?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Palace Inn & Suites - Newport News/Jefferson Ave?

No, only service animals are allowed.

Palace Inn & Suites - Newport News/Jefferson Ave Reviews

Reviews

5.0
Rating 10 - Excellent. 5 out of 43 reviews" "
Rating 8 - Good. 9 out of 43 reviews" "
Rating 6 - Okay. 5 out of 43 reviews" "
Rating 4 - Poor. 6 out of 43 reviews" "
Rating 2 - Terrible. 18 out of 43 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

2.4/10

Eco-friendliness

Reviews

2/10 Terrible

Hakima

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE
The conditions of the room was terrible. It was not clean. It was stuff left from the last person who stayed in the room. The sheets were not clean. They had stains on them. My daughter had to shower in shoes because the bathroom was so filthy. After complaining to the front desk she responded with “what’s the problem? What do you want me to do?” They refused to move us to a cleaner room so the very next morning we checked out. The customer service is terrible. The last yells and refuses to help with any issues. There was a couple outside our door who got in a fight and i was scared because i don’t know this area and didn’t know if it would turn more violent and i have my 2 kids in the room. The overall experience was terrible. I would never recommend this space and i will never stay here again.
Stayed 2 nights in Apr 2024

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy. No rags or towels. No one at ftont desk. Wifi didnt work. Heat didnt work.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a Palace or pleasant stay
The property manager has terrible customer service. Rooms are not what is advertised. Half of the stove works, bathroom and room is in need of cosmetic repairs. Pest control also needed!
Stayed 7 nights in Nov 2023

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Miles, Newport news

Disliked: Cleanliness, staff & service, property conditions & facilities
Let this be a last resort. No other options.
Stayed 1 night in Oct 2023

4/10 Poor

Jimmey

Disliked: Staff & service, amenities, property conditions & facilities
poorly maintained and staffed
Stayed 1 night in Oct 2023

2/10 Terrible

Reginald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Angelica

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The smell was horrible , everything was old , sticky floor, hole in the wall and also a lot of sparkle spots
Stayed 2 nights in Jul 2021

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was horrible. It was so consumed by Tabasco smoke I couldn’t stay even in the “smoke free rooms”
Stayed 1 night in Jul 2021

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is to inform that we are going out for dinner tonight,
Stayed 1 night in Jun 2020

8/10 Good

Dashonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was fine. I just didn’t like the fact people were just standing around like it was an apartment complex. I asked were there apartments close because of the people hanging out on the stairway and parking lot.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Never got to see the inside of room because the one I booked 3 months prior wasn’t even available. Drove 6 hours to be told at 4 they were cleaning it. Check in is 2. Finally at 6 I realized they didn’t even have a room and no one told me. The area is awful and this was extremely disappointing. Guess there is a first for everything.
Stayed 2 nights in Nov 2019

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel we ever stayed in.
DON'T STAY HERE. The pictures are NOT accurate. This is the most misleading listing we have ever stayed in. The floors were slimy, as if they hadn't cleaned the mop water in weeks. Not exaggerating your shoes would slide while standing. We booked a king bed and got two full size that my feet hung off of. The furniture is covered in stains, the fridge doesn't work, half the bulbs were out, the floor was tearing up in places, the wall had been damaged several times and fixed and painted over with a totally different color paint, the list goes on and on. There were locals which looked to be living here permanently and ppl coming in and out non stop and watching us to see what room we were going to and when we left. We took our luggage with us everywhere because we didn't feel safe leaving it. Even the man working there seemed to be more buddies with the locals and no management was anywhere so we were uncomfortable complaining even. This property shouldn't even be a hotels.com partner.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

6/10 Okay

Zac, Wichita

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They canceled my room even after I talked to them about showing up late... they gave me a smaller room and it it smelled terrible. Toilet handle was broken and so was the bathroom door
Stayed 3 nights in Aug 2019

10/10 Excellent

elry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hideaway in Hampton VA
The room was very tidy. Everything was in order restaurants and shopping are also in the immediate area. It really was better than expected
Stayed 2 nights in Jul 2019

8/10 Good

andrew

Liked: Cleanliness, staff & service, room comfort
Not horrible
Needed a quick place to stay rooms look amazing from pics but pretty deceiving when u get un them kinda tore up and in the ghetto
Stayed 1 night in Jun 2019

4/10 Poor

Kristie

Disliked: Cleanliness, property conditions & facilities, room comfort
Cannot possibly recommend
Let me start by saying this property should be rated a one star. While there appears to have been some “upgrade“ like a new stove this sweet style motel for what it’s worth has a lot of negative‘s. I will say the only positive was the price because I had to take my daughter to a college orientation and the other places for much pricier but you get what you pay for. From the start the check-in looked like a Bank service stall with the bullet proof glass and you slide your credit card through… There were shady character smoking outside and the entire motel smellEd. The service clerk while he was cordial had extremely long fingernails for a male and did not look cat it was kind of creepy and my teen daughter was terrified. They don’t offer ice and soda vending machines are outside. For a sweet they had an oven microwave and fridge raider which wasn’t even plugged in so it took an entire day to even get cold. The freezer part didn’t even work. There were no utensils or pots or pans so not sure how they expected you to use any of the equipment. There was not one picture on the wall it looks like a prison cell. Bedding was old and the TV was in the living room portion and you couldn’t even see it from the beds. Everything needs upgrading in here. The only thing it was the stove and the flooring. I was extremely nervous staying here as people were outside smoking and talking and late into the evening. The neighborhood itself is not good as well it was very sketchy.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities
lower end of income area. had to call room service for tv
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Go somewhere else. Anywhere.
When I arrived, the attendant asked if I wanted to see the room, and I am glad I did before committing to the stay. After walking past four or five men who were hanging around outside shirtless, smoking and smelled of alcohol, we arrived at the room. The room STANK of cigarettes and the bed looked like it had been bought second-hand -- the mattress was concave, it sagged horribly. It looked dreadful, but the smell is what really killed it. The room had been smoked in repeatedly -- every room smelled of cigarettes. I beat a hasty retreat and found another place to stay.
Stayed 1 night in Jun 2019

6/10 Okay

Jonathan

Disliked: Room comfort
The only complaint I can say with truthfulness is the mattress was very uncomfortable. Other than that it was ok for the price.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was extremely dirty and had a stench to it. I will never stay there again
Stayed 2 nights in Jun 2019

8/10 Good

Lacinda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2019