2/10 Terrible
Verified traveller
2 Oct 2021
Disliked: Cleanliness
Shocked
The apartment had fabulous views. Check in was easy. The apartment was thick with dust along the skirting boards, inside the wardrobe, the patio door had dead flies and dirt in both corners and a cobweb in the top right hand side of the door frame. A dirty ear plug was left on the patio. The bedding was badly creased both the sheet, pillow cases and duvet. The smell of the apartment was fusty. The work surfaces in the kitchen had been rubbed. The bath had 1 hair in it but apart from that the surfaces had been rubbed with whatever they use. No smell of sanitizer or disinfectant could be smelt anywhere. . There were balls of dust gathered in the corners of the entrance near the coat stand.
On a conversation with Heather who was renting the next door apartment from someone else the difference in the preparation for guests were poles apart. She also gave me the WiFi password for next doors apartment so I could connect with an excellent connection as the Apartment 3 WiFi is virtually non existent and could not be picked up.
The owners message told me the apartment could be checked into whenever we arrived. That added to the disgust to our findings.
On contact with the owners with photos via email I was told to vacate the property ASAP and a refund would be given. I did expect the owners to find a resolution to our concerns certainly not to vacate the property ASAP. The inconvenience of finding alternative accommodation in Cornwall and both of us being 60+ years of age we found distressing to say the very least. After giving my bank account details and an email stating the monies would be deposited into my bank account on Monday 27/09/21 I am still waiting.
I have contacted VRBO via email with copies of the corresponding emails to the owners. The owners do not seem to be responding as I have heard nothing.
In these COVID times never would I expect to go to any property to find someone else’s dirt left behind. I have never been anywhere and come across anything like I saw and smelt in that apartment.
There was no clean fresh smell or any indication the apartment had been sanitised.
To be fair the view is excellent.
The communal areas were spotless.
The worktops in the kitchen and cupboard doors had been rubbed over and the bathroom also, with what I’m unsure.
All the fresh food for self catering we took had to be disposed of as the only accommodation we could find was a holiday inn express.
Awaiting my refund in full.
Verified traveller
Stayed 5 nights in Sep 2021