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Golden Peak Resort & Spa

4.5 star property
Luxury hotel on the beach, with outdoor pool

Photo gallery for Golden Peak Resort & Spa

On the beach, free beach cabanas, sun-loungers, beach umbrellas
On the beach, free beach cabanas, sun-loungers, beach umbrellas
1 bedroom, premium bedding, minibar, in-room safe
Luxury Suite, 1 King Bed, Ocean View | Beach/ocean view
Property grounds

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Pool
  • Gym
  • Breakfast included
  • Room service
  • Spa

Explore the area

Map
Km 11, Nguyen Tat Thanh Blvd, Bai Dai, Cam Ranh, Khanh Hoa
  • Nha Trang Beach
    ‪21 min drive‬
  • Bai Dai Beach
    ‪24 min drive‬
  • My Ca Beach
    ‪28 min drive‬
  • Nha Trang (CXR-Cam Ranh)
    ‪24 min drive‬

Room options

View all photos for Deluxe Double or Twin Room, Garden View

Deluxe Double or Twin Room, Garden View

Deluxe Double or Twin Room, Garden View

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Family Room, Beach View

Family Room, Beach View

Family Room, Beach View

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 45 sq m
  • Beach view
  • Sleeps 5
  • 1 Queen Bed and 2 Large Single Beds

Suite, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow, Garden View

Bungalow, Garden View

Bungalow, Garden View

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 57 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Deluxe Ocean View

Premium Deluxe Ocean View | View from room

Premium Deluxe Ocean View

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Luxury Suite, 1 King Bed, Ocean View

Luxury Suite, 1 King Bed, Ocean View

Luxury Suite, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room, Ocean View

Deluxe Double or Twin Room, Ocean View | Beach/ocean view

Deluxe Double or Twin Room, Ocean View

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Junior Double Room, Ocean View

Junior Double Room, Ocean View

Junior Double Room, Ocean View

Highlights

Air conditioning
LCD TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
Minibar
  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, Lake View

Deluxe Double Room, Lake View

Deluxe Double Room, Lake View

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 40 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Chic hotel suite with WiFi, fitness room , infinity pool in delightful Cam Ranh

  • Pool
  • Air conditioning
  • Gym
  • Outdoor space
The price is NZ$152
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Chic hotel suite with WiFi, fitness room , infinity pool in delightful Cam Ranh

About the area

Cam Ranh

A luxury stay in Cam Ranh awaits you at Golden Peak Resort & Spa. You'll be 4.7 km (2.9 mi) from Bai Dai Beach and 33.4 km (20.7 mi) from Vinpearl Cable Car. Highlights at this beachfront hotel include 2 restaurants, an outdoor swimming pool and free breakfast (local cuisine). .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and kids' club. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning free breakfast is served. There's also free valet parking, along with the convenience of a free area shuttle. .With a stay at this 4.5-property class Cam Ranh hotel, you'll be 33.7 km (21 mi) from Nha Trang Night Market and 33.8 km (21 mi) from Tram Huong Tower.

What's nearby

  • Nha Trang Beach - 21 min drive
  • Bai Dai Beach - 24 min drive
  • My Ca Beach - 28 min drive
  • Nha Trang Night Market - 33 min drive
  • Vinpearl Cable Car - 34 min drive

Getting around

  • Ga Hoa Tan Station - 28 min drive
  • Nha Trang (CXR-Cam Ranh) - 24 min drive

Restaurants

  • ‪La Casa - ‬8 min drive
  • ‪Panorama - ‬5 min drive
  • ‪Tropicana - ‬6 min drive
  • ‪Fresh Restaurant - ‬5 min drive
  • ‪Star Cafe - ‬7 min drive

About this property

Golden Peak Resort & Spa

Luxury hotel on the beach, with outdoor pool
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. After a day at the beach, enjoy amenities at Golden Peak Resort & Spa such as an outdoor pool, a children's pool and a fitness centre.

Free breakfast is served daily. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a garden and a terrace. Self parking and valet parking are free.

This 4.5-star Cam Ranh hotel is smoke free.

  • 777 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • Local cuisine
  • Breakfast available (free)
  • Deli
  • Kid's club (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Golden Peak Resort & Spa offers 777 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services.

Languages

Chinese (Mandarin), English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 35 km
  • Area shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free local cuisine breakfast available daily 6:00 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • Children's club
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • Lift

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 12

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 1200000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: VND 1200000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, JCB International and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation.

Property is also known as

Golden Peak Resort Cam Ranh
Golden Peak Cam Ranh
Golden Peak Resort
Golden Peak Resort Spa
Golden Peak Resort Spa
Golden Peak Resort & Spa Hotel
Golden Peak Resort & Spa Cam Ranh
Golden Peak Resort & Spa Hotel Cam Ranh

Frequently asked questions

What is the cancellation policy at Golden Peak Resort & Spa?

Golden Peak Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Golden Peak Resort & Spa?

Yep, Golden Peak Resort & Spa has a free self car park and free valet parking.

Are there any beaches close to Golden Peak Resort & Spa?

The closest beach to Golden Peak Resort & Spa is Nha Trang Beach (1.1 km).

Is there a spa on site at Golden Peak Resort & Spa?

There's no onsite spa, but this property does offer spa services.

Does Golden Peak Resort & Spa have a pool?

Golden Peak Resort & Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Golden Peak Resort & Spa?

Golden Peak Resort & Spa features an outdoor pool, free pool cabanas and free beach cabanas. All guestrooms come with premium bedding and room service.

What makes Golden Peak Resort & Spa a romantic place to stay?

Free beach cabanas and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Golden Peak Resort & Spa.

Is Golden Peak Resort & Spa family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that Golden Peak Resort & Spa is a hit with families.

Does Golden Peak Resort & Spa serve breakfast?

You bet, complimentary local cuisine brekkie is served daily from 6:00 AM to 9:30 AM.

Is there a free airport shuttle available at Golden Peak Resort & Spa?

No, Golden Peak Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Golden Peak Resort & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Golden Peak Resort & Spa?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Golden Peak Resort & Spa?

No, pets are not allowed.

Golden Peak Resort & Spa Reviews

Reviews

6.0
Rating 10 - Excellent. 2 out of 24 reviews
Rating 8 - Good. 9 out of 24 reviews
Rating 6 - Okay. 4 out of 24 reviews
Rating 4 - Poor. 3 out of 24 reviews
Rating 2 - Terrible. 6 out of 24 reviews

7.4/10

Cleanliness

6.2/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

2/10 Terrible

James, laporte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The worst hotel I have ever stayed in my whole life. No food no drinks. If you want beer good luck because the bar next to the pool is closed. If you want a beach towel you will have to beg. A.C. unit didn't work in room. Had to ask many times for repair.
Stayed 4 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Room comfort
Bad experience
This hotel was so disappointing!! We only had 1 night booked here and are so glad we weren’t staying longer. They advertised 2 restaurants and room service available but when we arrived there was only 1 restaurant open where you could only get the buffet (that looked very average) for 800,000 VNG pp. They said we couldn’t get room service at the time we called (approx 7pm) because they were too busy. We the had a very loud noise we could hear from our room which took 3-4 Phone calls to reception to ask them to look into what it was. The one positive was that the staff made sure to pack us a breakfast to go early as we had an early flight. This was a very kind gesture. Overall though our stay was below average and very dissapointing.
Stayed 1 night in Mar 2018

6/10 Okay

Chuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some time is noisy.....
Night time is very good....

2/10 Terrible

Paul, melbourne australia

Disliked: Cleanliness, staff & service, property conditions & facilities
HOTEL FROM HELL
I already sent Expedia a detailed email complaining about our experience. no reply after 7 days. Appalling service!!!! Below is only part of my complaint as space won't allow all the words: We are checking out of this disaster of a hotel. After 7 days enough is enough!!! If the misleading photos on your website weren’t enough. See actual photos from our room (attached). When we arrived we were told we had to stay in Building B not the main hotel building A with all facilities, we told them we were on our Honeymoon but they either did not understand or just didn’t care. Building B is surrounded by unfinished gardens, outbuildings, pools half full of green water that stinks like sewerage and a filthy beach that they attempt to clean by digging holes in the sand to bury the rubbish, alas the next day it is worse as the tide uncovers it all overnight. This hotel is only Chinese friendly, they have no proper English speaking staff, the food is gross and the breakfast is like being in a competition with Chinese guests bumping you out of the way to get at the offerings. The room only gets half made up with bins not emptied or no towels left at all. Then we waste time with complaint calls to reception and no English skills so takes several people and visiting our room to resolve. If we go to the front counter we are greeted with limited staff 3 or 4 having to deal with aggressive tour operators and guest struggling to get their passports returned, arguing and screaming about bills...

4/10 Poor

Kevin, Seattle, WA

Liked: Property conditions & facilities
Nice hotel. No one stays. No food
We booked this hotel because the pictures show beautiful place. We stayed there and were surprise that a big hotel, not many people stayed. Its beach front is not ready for guest to get to the beach. No pool bar, no restaurant for lunch or dinner. We had to take a cab far into town to eat. Next door hotel is very crowded. I wonder something wrong there. Customer service not well trained. Breakfast was ok.

8/10 Good

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Will, Houston

Liked: Staff & service
Nice hotel but still need improvement
Nice location, hotel in very quiet place. But the staff need to be improvement! Knock on my door eventhough i put "do not distub" sign on my door, at least need to call ahead before knock on the door! the restaurant need to be improvement, especially the menu!

8/10 Good

Walter

Liked: Cleanliness, staff & service
Schönes Hotel aber nicht so wie beschrieben
Keine Poolbar Kein Strandrestaurant Speisesaal wie ein Bahnhofrestaurant Shuttel in die Umgebung beschränkt sich auf eine Fahrt am Tag mit dem Personalbus nach Nha Trang bzw bis 5 km außerhalb des Centrums Kein Zimmerservice (das bei 5 Sternen) ?
Speisesaal
Stayed 1 night in Dec 2019

4/10 Poor

YOUNGHWI

Liked: Room comfort
Disliked: Cleanliness, staff & service
영업안하는줄 룸은 깔끔 저녁에 벌레침공 식당은 음식 너무 늦음 가격대비 맛은 좋음 러샤 숙박객과 먼가 차별 대우 받는 느낌 그냥 새벽입국또는 새벽출국 전 잠자기좋음
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
受付スタッフに難あり
ある受付スタッフの対応がひどく、大変不快な思いをしました。 それさえなければ、大きな問題はありません。
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Die Unterkunft war gut eingerichtet und sauber. Der Strand war ebenfalls sehr schön. Leider ist das Hotel doch etwas von Cam Ranh entfernt. Um Essen zu gehen war ein Taxi erforderlich, wo der Fahrer sich nicht wirklich für den Lokaltransport zuständig sah. Das Personal bevorzugt die Vietnamesische Sprache, wo ich mir in einem 5 Sterne Hotel erwarte, dass Englisch gesprochen werden sollte. Wenn man Essen oder Getränke von Außerhalb des Hotels mitgebracht hat wurde eine Servicegebühr dafür bei der Rezeption eingehoben.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
周辺にコンビニや飲食店もなく不便かもしれませんがゆっくり過ごすのにはとても良かったです。空港から近いので夜便や早朝便を利用するにはとても良かったです。朝4時にチェックアウトしたのですが朝食を持ち帰り用で用意してくれてました。
Stayed 2 nights in Dec 2018

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuyệt vời

8/10 Good

park

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
한가해서 휴양 즐기기에 적합 시내에 셔틀이 있지만 하루 한대 이동시간 길고 택시비용 비쌈

6/10 Okay

laurence

Liked: Cleanliness, room comfort
Disliked: Staff & service
Près de l'aéroport...
Chambre et piscine agréables mais, complexe hôtelier en construction. Ambiance pas très chaleureuse voire sinistre... 1 seul restaurant (plutôt cher pour le pays...) , pas de choix, pas de buffet le soir, alors que c'était indiqué dans la pub ! Box petit-déjeuner pas appétissante !!..

10/10 Excellent

Urs, GEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Dinner Buffet
Slow reception Team.Close to Airport.very good Dinner Buffet.

2/10 Terrible

JP Synnett, Montréal Canada

Disliked: Staff & service, property conditions & facilities, room comfort
Une grande déception
Très mauvaise après un séjour 8 jours. Nous avions hâte de quitter dès le premier jour. Hôtel isolé à 30 kms de la belle ville de Nha Trang. Plage sale et secteur en plein construction d immeubles...39 projets en cours à Kam ran. Extrêmement bruyant à cause de bus et de bus et de bus chinois et ce à toute heure. La salle a manger bondée c est le summum du bruit ....ça crie constamment à cause de l écho et aussi dû à l incapacité de répondre à la demande. Il y a 3 bâtiments et une salle à manger (810 chambres!). Impossible d aller manger ailleurs donc on impose le buffet à 20 dollars le soir. Mais la bouffe est bonne et le personnel sympathique mais débordé c est visible . l administration mise sur les groupes chinois donc l'argent entre....et le reste bon c est pas important. La piscine est superbe et il y a un hôtel tout près bruyant. Une chance que l on offre un transport vers la ville et ce gratuitement avec un très gentil chauffeur. merci d aviser les futurs victimes....car il y a de belles photos !

6/10 Okay

Nata

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Новый пляжный отель, но плохо обученный персонал
Из плюсов: Отель новый, номера достаточно просторные и почти из всех шикарный вид на океан, неплохие завтраки, три больших бассейна. Из минусов: персонал стоит на ресепшене толпой, но по факту работает один и очень медленно, при большом количестве русских туристов нет русскоговорящего сотрудника, чемоданы от такси и до самого номера пришлось нести самим, шезлонги на бассейне не убирают, грязные пепельницы и стаканы стоят на них по несколько дней. Есть три магазинчика в отеле, но в них одни сувениры, товаров необходимых для проживания - элементарной питьевой воды в них нет, при том что в этом районе других магазинов также нет.

8/10 Good

한국, 서울

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
냐짱 시내에서 멀지만 휴식에는 최고
단점 1. 냐짱 시내에서 멀어서 시간적 부담과 교통비 부담이 있음 2. 객실이 많이 차지 않으면 조식뷔페 음식을 새로 준비하지 않아 지저분 함.(빵이 상하고 음식에 벌레가 꼬이고 시들시들함) 3. 직원들간 인수인계가 잘 되지 않아서 예약한것이 전달되지 않는 경우가 있음. 4. 옆 호텔 앞 해변에 비해 해변이 지저분함. 5. 외곽지라서 호텔근처에 아무것도 없음 장점 1. 직원들이 친절함 2. 교통이 불편하나 택시 콜서비스가 잘되어 있음 3. 깜란공항에서 가까워 장시간비행 후 빨리 휴식을 취할수있음 4. 객실이 넓고 깨끗함 5. 물(수질)이 좋음 6. 산책로가 있음 기타 : 러시아사람이 많음. 단점이 많아보이지만 전체적인 느낌은 만족스러움.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vue sur mer imprenable
hôtel neuf,mais travaux de construction juste à coté ,plage sale,beaucoup de déchets aux alentours,staff au petit soin avec nous.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell nära stranden
Fint hotell nära stranden men väldigt skrotigt när man kom utanför hotellets gränser.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort