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Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5 star property
Hotel with 2 restaurants, steps from Oakes Garden Theatre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Sauna, hydrotherapy, aromatherapy, hot stone massages
Point of interest
Point of interest
2 restaurants, breakfast served
Children's activities

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Spa
    Spa
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
The price is NZ$158
includes taxes & fees
2 Dec - 3 Dec

Explore the area

Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7
  • Oakes Garden Theatre
    2 min walk
  • Clifton Hill
    2 min walk
  • Queen Victoria Park
    3 min walk
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    36 min drive

Room options

View all photos for Premium Room, 2 Queen Beds, View (Niagara Falls View)

View from room

Premium Room, 2 Queen Beds, View (Niagara Falls View)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, View (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, View (Niagara Falls View)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, View

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, View

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds (Walk In Shower)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds (Walk In Shower)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed, View (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Premium Room, 1 Queen Bed, View (Niagara Falls View)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • Water view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Blackout curtains, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Private bathroom
Hairdryer
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, View (Niagara Falls View)

View from room

Standard Room, 1 King Bed, View (Niagara Falls View)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub, View (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub, View (Niagara Falls View)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, View (Niagara Falls View)

Standard Room, 1 King Bed, Balcony (Niagara Falls View)

Standard Room, 1 King Bed, Balcony, View (Niagara Falls View)

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, View (Niagara Falls View)

View from room

Suite, 2 Bedrooms, View (Niagara Falls View)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • Water view
  • Sleeps 4
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, View (Niagara Falls View)

View from room

Premium Room, 1 King Bed, View (Niagara Falls View)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, View (Niagara Falls View)

Suite, 2 Bedrooms, View (Niagara Falls View)

Suite, 2 Bedrooms, View (Niagara Falls View)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Private bathroom
Hairdryer
  • Water view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed, View (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed, View (Niagara Falls View)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Private bathroom
Hairdryer
  • Water view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Sheraton Fallsview Hotel
Pool
Spa
Kids pool
Waterslide
4.1 out of 5, Very good, (6211)
The price is NZ$290
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Sheraton Fallsview Hotel

About the area

Niagara Falls

At Crowne Plaza Niagara Falls Fallsview, an IHG Hotel you'll be within steps of Fallsview Indoor Waterpark and Oakes Garden Theatre. Highlights at this hotel include 2 restaurants, a full-service spa and a casino. .A day of pampering at Christienne Fallsview Spa can include deep-tissue massages, hot stone massages and facials along with aromatherapy and hydrotherapy. The restaurant, The Rainbow Room, is open for breakfast and lunch. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the water park, gym and sauna. Other amenities include a coffee shop/cafe, a business centre and concierge services. Each morning buffet breakfast is served between 8:00 AM and 10:30 AM. There's also self parking, along with the convenience of a free casino shuttle. .Sights within a 10-minute walk of this 3.5-property class Clifton Hill hotel include Queen Victoria Park and Casino Niagara.

What's nearby

  • Clifton Hill - 2 min walk - 0.2 km
  • Fallsview Indoor Waterpark - 3 min walk - 0.3 km
  • Casino Niagara - 6 min walk - 0.5 km
  • Fallsview Casino - 18 min walk - 1.6 km
  • Horseshoe Falls - 4 min drive - 2.6 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 7 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

Restaurants

  • ‪Falls Avenue Resort - ‬1 min walk
  • ‪Sweet Jesus - ‬2 min walk
  • ‪SkyWheel - ‬9 min walk
  • ‪Tim Hortons - ‬5 min walk
  • ‪Boston Pizza - ‬4 min walk

About this property

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Hotel with 2 restaurants, steps from Oakes Garden Theatre
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers its guests a full-service spa, a water park (surcharge), and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 7578 square feet (704 square metres) and includes conference space. A casino, a fitness centre, and spa services are also featured at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel. For a fee, parking is available.

  • 234 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Conference rooms
  • 7578 sq ft of conference space
  • 704 sq. m of conference space
  • Casino
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • On-site shopping
  • Bellhop
  • Lift
  • Bar or lounge
  • Coffee shop
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers 234 accommodations with coffee/tea makers and a hairdryer. 55-inch flat-screen televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on request and fridges can be requested.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free casino shuttle
  • Parking on site (CAD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Prime Steakhouse
  • Starbucks
  • The Rainbow Room

Family friendly

  • Arcade/game room
  • Refrigerator on request
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Ballroom
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from 9 October 2024 to 19 December 2024 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per night
  • 7.90 per cent destination fee will be charged.
  • Resort fee: CAD 18.03 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 24.95 for adults and from CAD 14.95 for children
  • Self-parking fee: CAD 40 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 9 AM to 9 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Hotel
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Niagara Falls

Frequently asked questions

What is the cancellation policy at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel on 2 Dec 2024 start from NZ$126.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

Yep, Crowne Plaza Niagara Falls Fallsview, an IHG Hotel has a self car park with in/out privileges for CAD 40 per night.

Is there a spa on site at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

Yep, Christienne Fallsview Spa is available for guests. You'll enjoy heaps of services like facials and hot stone massages.

Does Crowne Plaza Niagara Falls Fallsview, an IHG Hotel have a waterslide?

No, there is no waterslide at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel, but Fallsview Indoor Waterpark is a short 3-minute walk away.

Does Crowne Plaza Niagara Falls Fallsview, an IHG Hotel serve breakfast?

Yeah, buffet brekkie is on offer daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

No, Crowne Plaza Niagara Falls Fallsview, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

No, only service animals are allowed.

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 563 out of 1851 reviews" "
Rating 8 - Good. 437 out of 1851 reviews" "
Rating 6 - Okay. 331 out of 1851 reviews" "
Rating 4 - Poor. 256 out of 1851 reviews" "
Rating 2 - Terrible. 264 out of 1851 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Bonnie

Travelled with family
Liked: Staff & service
Disliked: Amenities
While the staff was friendly the room wasnt bad but not great. The breakfast was aweful and i got sick right after eating. Poor quality and way overpriced. We ended up not really eating and went to i hop for breakfast instead. The view from the 10th floor was amazing though. Probably would not stay here again.
Stayed 1 night in Aug 2024

4/10 Poor

MARK, Deer Lake

Travelled with partner
Disliked: Property conditions & facilities
Close to all amenities, but room was very small, no fridge for beverages and outdated.
Stayed 1 night in Aug 2024

6/10 Okay

stephen

Not worth the money spent…
Over priced for a one night stay. For that money there was no breakfast. Also $40 dollars parking for one night. Will never stay there again.
Stayed 1 night in Aug 2024

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It good
Stayed 1 night in Aug 2024

2/10 Terrible

Roe

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 2 nights in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs updating, but super convenient and staff was very nice.
Stayed 1 night in Jul 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The building
Stayed 2 nights in Aug 2024

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A lot of hidden fees. I upgraded my room online in March and when I got there in August was told they didn’t have the room for me because I requested a queen size bed, they didn’t get ahold of me to let me know about it at all! This was a birthday weekend that I wanted to be special with a fallsview room but nope I got a parking garage view instead!! Never going there again!!
Stayed 3 nights in Aug 2024

4/10 Poor

Janet

Travelled with family, Travelled with family and small children
Disliked: Staff & service
It was a good hotel close to Clifton Hill and view of the falls. The rooms were clean bed comfortable but hard to cool temp of the room. Upon Leaving hotel the service manager at check in desk was rude she did not explain in a professional manner about all the extra fees plus tax on tax price gouging and made it customer problem. Not good customer curiosity service
Stayed 1 night in Aug 2024

2/10 Terrible

Soumeya

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

6/10 Okay

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

brendan

Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Breakfast was good but not worth $25 per person. Rooms were subpar. No airconditioning. When asked they added a fan. View was only if we were up against the window. Paid for a falls view room
Stayed 2 nights in Aug 2024

10/10 Excellent

Altagracia

Travelled with partner
Liked: Amenities
The location is spectacular very accessible to the attraction especially the falls. Room i got is quiet not a view but clean. Staffs are accommodating and kind
Stayed 2 nights in Aug 2024

2/10 Terrible

Adika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival after a long flight and drive to Niagara, we got checked in and went to our room when we realized it wasn’t the room we had paid for. We booked a King size Falls View & ended up in a box of a room facing 2 brick walls. When we called the front desk they told us that we were “upgraded” to the room we were in. If we weren’t there for only one night this wouldn’t have been as big of a deal, although we spent good money on the room. We spoke to the manager in the morning and he initially offered us free breakfast to compensate which was a slap in the face, he then moved up to a $25 discount … again a slap in the face. The gentleman beside us was complaining about bed bugs and had videos of them all throughout his room. The rooms were dirty, couches were stiff, there was mold and dirty in the corners in the bathroom. This hotel is just a NO GO ! Do not stay here.
Stayed 1 night in Aug 2024

4/10 Poor

John, Toms River

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

michael, plainfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny rooms. Bed was not to comfortable. No refrigerators or microwave in room.
Stayed 2 nights in Aug 2024

6/10 Okay

Wilbert

Travelled with family
Disliked: Amenities
The property is located across the street from the Niagara Falls, walkable to different attractions such as SkyWheel and has direct connections to the casino. Slow staff services and incomplete in-room amenities like ref and microwave oven.
Stayed 3 nights in Aug 2024

10/10 Excellent

Natalja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Russell, Dayton

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The King bed was broken down like a saddle, and noisy each time someone moved.
Stayed 2 nights in Aug 2024

6/10 Okay

Mojtaba

Travelled with family
Liked: Staff & service, amenities
We got the premium, the room was smaller than expected. While booking it said top floor, it was not. There was a second elevator to go to the last two floors. Biggest problem, there was a door between our room and the room which was a suite and noise could easily go across. Overall it is also not very clean and up to date. Perhaps the same for the region as Niagara is an extremely busy area.
Stayed 2 nights in Aug 2024

4/10 Poor

Alfred

Travelled with family
Disliked: Amenities, property conditions & facilities
No room service. Many rooms have no view to the outside at all and overlook the interior pool which is gloomy. Pool looks like it's in an industrial setting.
Stayed 3 nights in Aug 2024