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Crowne Plaza Niagara Falls Fallsview by IHG

3.5 star property
Hotel with 2 restaurants, steps from Oakes Garden Theatre

Photo gallery for Crowne Plaza Niagara Falls Fallsview by IHG

2 restaurants, breakfast served
Point of interest
Casino
Point of interest
Children's activities

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Gym
  • 24/7 front desk

Explore the area

Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7
  • Fallsview Indoor Waterpark
    ‪3 min walk‬
  • Casino Niagara
    ‪6 min walk‬
  • Fallsview Casino
    ‪18 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪44 min drive‬

Room options

About the area

Niagara Falls

At Crowne Plaza Niagara Falls Fallsview by IHG you'll be within steps of Fallsview Indoor Waterpark and Oakes Garden Theatre. Highlights at this hotel include 2 restaurants, a full-service spa and a casino. .A day of pampering at Christienne Fallsview Spa can include deep-tissue massages, hot stone massages and facials along with aromatherapy and hydrotherapy. The restaurant, The Rainbow Room, is open for breakfast and lunch. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the water park, indoor swimming pool, gym and sauna. Other amenities include a coffee shop/cafe, a business centre and concierge services. Each morning buffet breakfast is served between 8:00 AM and 10:30 AM. There's also self parking, along with the convenience of a free casino shuttle. .Sights within a 10-minute walk of this 3.5-property class Clifton Hill hotel include Queen Victoria Park and Casino Niagara.

What's nearby

  • Clifton Hill - 2 min walk - 0.2 km
  • Fallsview Indoor Waterpark - 3 min walk - 0.3 km
  • Casino Niagara - 6 min walk - 0.5 km
  • Fallsview Casino - 18 min walk - 1.6 km
  • Horseshoe Falls - 4 min drive - 2.6 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 5 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 44 min drive

Restaurants

  • ‪Falls Avenue Resort - ‬1 min walk
  • ‪Sweet Jesus - ‬2 min walk
  • ‪SkyWheel - ‬5 min walk
  • ‪Tim Hortons - ‬5 min walk
  • ‪Boston Pizza - ‬4 min walk

About this property

Crowne Plaza Niagara Falls Fallsview by IHG

Hotel with 2 restaurants, steps from Oakes Garden Theatre
Crowne Plaza Niagara Falls Fallsview by IHG offers its guests a full-service spa, a water park (surcharge), and an indoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 7578 square feet (704 square metres) and includes conference space. A casino, a fitness centre, and a sauna are also featured at Crowne Plaza Niagara Falls Fallsview by IHG. For a fee, parking is available.

  • 234 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Conference rooms
  • 7578 sq ft of conference space
  • 704 sq. m of conference space
  • Casino
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • On-site shopping
  • Bellhop
  • Lift
  • Bar or lounge
  • Coffee shop
Crowne Plaza Niagara Falls Fallsview by IHG offers 234 accommodations with coffee/tea makers and a hairdryer. 55-inch flat-screen televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on request and fridges can be requested.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, Hindi

Similar properties

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Sheraton Fallsview Hotel

  • Pool
  • Spa
  • Kids pool
  • Waterslide
4.1 out of 5, Very good, 6,376 reviews
The price is NZ$292
includes taxes & fees
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Sheraton Fallsview Hotel

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free casino shuttle
  • Parking on site (CAD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Prime Steakhouse
  • Starbucks
  • The Rainbow Room

Things to do

  • 1,700 slot machines
  • 40 gaming tables
  • Arcade/game room
  • Casino (95,000 square foot of space)
  • Evening entertainment
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Water park

Family friendly

  • Arcade/game room
  • Indoor pool
  • Refrigerator on request
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 25 February 2025 to 31 March 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per night
  • 7.90 per cent destination fee will be charged.
  • Resort fee: CAD 18.03 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 24.95 for adults and from CAD 14.95 for children
  • Self-parking fee: CAD 40 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 9 AM to 9 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview by IHG Hotel
Crowne Plaza Niagara Falls Fallsview an IHG Hotel
Crowne Plaza Niagara Falls Fallsview by IHG Niagara Falls
Crowne Plaza Niagara Falls Fallsview by IHG Hotel Niagara Falls

Frequently asked questions

What is the cancellation policy at Crowne Plaza Niagara Falls Fallsview by IHG?

Crowne Plaza Niagara Falls Fallsview by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Crowne Plaza Niagara Falls Fallsview by IHG?

Yep, Crowne Plaza Niagara Falls Fallsview by IHG has a self car park with in/out privileges for CAD 40 per night.

Is there a spa on site at Crowne Plaza Niagara Falls Fallsview by IHG?

Yep, Christienne Fallsview Spa is available for guests. You'll enjoy heaps of services like facials and deep-tissue massages.

Does Crowne Plaza Niagara Falls Fallsview by IHG have a pool?

Crowne Plaza Niagara Falls Fallsview by IHG has an indoor pool. The pool is open 9 AM to 9 PM. The property will be renovating the swimming pool from February 25 2025 until March 31 2025 (completion date subject to change).

Does Crowne Plaza Niagara Falls Fallsview by IHG have a waterslide?

No, there is no waterslide at Crowne Plaza Niagara Falls Fallsview by IHG, but Fallsview Indoor Waterpark is a short 3-minute walk away.

What luxury perks are available at Crowne Plaza Niagara Falls Fallsview by IHG?

Crowne Plaza Niagara Falls Fallsview by IHG features a full-service spa, an indoor pool and 2 restaurants.

Does Crowne Plaza Niagara Falls Fallsview by IHG serve breakfast?

Yeah, buffet brekkie is on offer daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Crowne Plaza Niagara Falls Fallsview by IHG?

No, Crowne Plaza Niagara Falls Fallsview by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Niagara Falls Fallsview by IHG?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Niagara Falls Fallsview by IHG?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Crowne Plaza Niagara Falls Fallsview by IHG?

No, only service animals are allowed.

Crowne Plaza Niagara Falls Fallsview by IHG Reviews

Reviews

6.8
Rating 10 - Excellent. 516 out of 1736 reviews
Rating 8 - Good. 412 out of 1736 reviews
Rating 6 - Okay. 303 out of 1736 reviews
Rating 4 - Poor. 247 out of 1736 reviews
Rating 2 - Terrible. 258 out of 1736 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Lori

Liked: Staff & service
Stayed 5 nights in Dec 2024

2/10 Terrible

Lilia Raquel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The first room very smelly like feet vary dusty and the second room the blankets of the bed has blood stains horrible honestly never again
Stayed 3 nights in Dec 2024

8/10 Good

T.

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Our booked rooms were not available due to renovations so we were given suites instead. These had excellent views of the falls. The hotel is getting tired looking and needs an update but the location and staff are excellent.
Stayed 1 night in Dec 2024

6/10 Okay

Renata

Was ok
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Denis

Disliked: Staff & service, property conditions & facilities, room comfort
False ad. of king size bed
Booked standard room with king size bed. Room was vwry small and bed was a double at best. Front desk said that IHG approved it listed as a king size and that was the biggest. Do not list King size bed if that isn't what you have. Would have booked room with 2 doubles instead if i had known.
Stayed 1 night in Dec 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Jitendra

Travelled with partner
Liked: Staff & service
Room was too small n shower hot water basically I had to wait 6 minutes for hot water. Confusion in registration desk where it’s located
Stayed 1 night in Dec 2024

10/10 Excellent

Anirban

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2024

2/10 Terrible

Kevin

Travelled with partner
Disliked: Amenities, property conditions & facilities
Paid for a premium Kingbed room with a view of the falls. Difficult to actually view the Falls. Room was Small and with a king bed it was cramped. Smallest bathroom in a hotel ive ever stayed in. Could barely move in the bathroom. And then when leaving I was charged for parking and resort fees adding an extra $75 per night. Last time I'll stay at the Crowne Plaza.
Stayed 2 nights in Dec 2024

2/10 Terrible

Lorne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Niagara Falls.
The Crown royal is a renovated property right near the rainbow bridge looking south into both cascades of Niagara Falls. The view is magnificent when the sky is clear (obviously). It was a very nice place to stay. To get to the top floors you had to take two elevators. Everything else was acceptable.
Stayed 2 nights in Dec 2024

8/10 Good

Thomas

Liked: Cleanliness, room comfort
Birthday weekend
Room thermostat would not work, maintenance came in and turned heat on but there was no way to turn it down or off. Hotel was sold out so the would not move me. Second day the gave me a high floor room with a great view. Location of the hotel is great. Parking at $40 a night is not helpful to the total price of the trip. Staff was very professional, room cleaners were great
Stayed 2 nights in Dec 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated
Stayed 1 night in Dec 2024

8/10 Good

Victor

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Ma Kristine

Travelled with family
Disliked: Property conditions & facilities
Room was really old and overpriced. The view is amazing!!

10/10 Excellent

DOTTIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel was great with great restraunts and ammenities - great connections to all the buildings next door, and nice and close to the walk and a great view. One issue, probably only specifically with our room, was the odd shaped bathroom where the toilet was angled and that put it partway under an over-large sink. Made sitting tight.
Stayed 4 nights in Dec 2024

6/10 Okay

jessie

Convenient
Stayed 1 night in Dec 2024

6/10 Okay

Liliana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Wrong description
They have a wrong description of the rooms, I needed space for 4 people and the room just had a king bed, they had to provide 2 rolling beds and we had no space left in the room to walk
Stayed 1 night in Dec 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to scenery walk.
Stayed 1 night in Dec 2024

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you would expect
The stay was great. Was there for a work holiday event, got everything we needed, staff made sure we were well taken care of
Stayed 1 night in Dec 2024

10/10 Excellent

Cheryl, Brampton

Travelled with partner
Liked: Staff & service, amenities
I appreciate that the property is enclosed and allows convenient access to the casino. The staff were exceptional-very friendly and accommodating especially Rosa who went over and above to ensure that our stay was enjoyable.
Stayed 1 night in Dec 2024

4/10 Poor

Gretel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
How dare you charge a location fee! Shame on you! Food at steak house was mediocre at best and over priced but waitress was great.
Stayed 1 night in Dec 2024

10/10 Excellent

Dipsanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Old world charm at its best, with all the modern amenities that you want.
Stayed 1 night in Nov 2024