Embassy Suites by Hilton Niagara Falls Fallsview

3.5 star property
Hotel with 2 restaurants, a quick walk to Fallsview Casino

Photo gallery for Embassy Suites by Hilton Niagara Falls Fallsview

View from room
Exterior
View from room
Point of interest
1 bedroom, hypo-allergenic bedding, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Room service
The current price is NZ$268
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
6700 Fallsview Blvd, Niagara Falls, ON, L2G3W6
  • Fallsview Casino
    ‪5 min walk‬
  • Clifton Hill
    ‪3 min drive‬
  • Horseshoe Falls
    ‪4 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪51 min drive‬

Room options

2 Queen Beds Accessible Suite with Sofa Bed and view of Canadian Falls - Floors 10-24

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

3 Queens with view of Niagara Falls & American Falls - Floor 36

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Water view
  • Sleeps 6
  • 3 Queen Beds

King Bed with Sofa Bed Studio

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

King Bed with Sofa Bed Cityview Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

3 Queens with view of Niagara Falls and American Falls - Floors 11-18

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Water view
  • Sleeps 6
  • 3 Queen Beds

4 Beds with 2 Bathrooms and view of Niagara Falls - Floors 32-37

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Water view
  • Sleeps 8
  • 2 Queen Beds and 2 Double Beds

Premium Corner Suite - King, Sofabed, Views Niagara Falls & American Falls - Floor 25-35

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

2 Queen Beds with Sofa Bed and partial view of Niagara Falls - Floors 10-25

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

4 Beds with view of Niagara Falls - Floor 30

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • Water view
  • Sleeps 8
  • 2 Queen Beds and 2 Double Beds

2 Queen Beds with Sofa Bed and view of Niagara Falls & American Falls - Floors 11-20

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

2 Queen Beds with Sofa Bed and view of Niagara Falls American Falls - Floor 40

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • Water view
  • Sleeps 6
  • 2 Queen Beds

Premium Family Suite with 1 King, 1 Double and view of Niagara Falls American Falls - Floors 11-24

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • Water view
  • Sleeps 4
  • 1 King Bed

2 Queen Beds Premium with Sofa Bed and view of Niagara Falls & American Falls - Floor 40

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Premium Suite with 1 King, Sofa Bed and view of Niagara Falls and American Falls Floors 32-35

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Water view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

King Bed with Sofa Bed and partial view of Niagara Falls - Floors 10-25

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

5 Beds with 2 Bathrooms and view of Niagara Falls & American Falls – Floor 39

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 63 sq m
  • Water view
  • Sleeps 12
  • 2 Queen Beds, 2 Double Beds and 2 Double Sofa Beds

2 Queen Beds with Sofa Bed City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 46 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

2 Queen Beds with Sofa Bed, Whirlpool and partial view of Niagara Falls - Floor 15

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

2 Queen Beds with Sofa Bed and partial view of Niagara Falls - Floors 10-25

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Water view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

1 King Bed - Cityview Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • City view
  • Sleeps 4
  • 1 King Bed

King Bed with Whirlpool, Sofa Bed and partial view of Niagara Falls - Floor 30

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

King Bed with Sofa Bed and partial view of Niagara Falls - Floors 10-25

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 26 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

King Bed with Sofa Bed and view of Niagara Falls & American Falls - Floor 15

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

King Bed Premium with Sofa Bed and view of Niagara Falls & American Falls - Floor 30

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 52 sq m
  • Water view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Niagara Falls

Embassy Suites by Hilton Niagara Falls Fallsview places you in the centre of Niagara Falls, within just a 5-minute stroll of Fallsview Casino and within 15 minutes of Skylon Tower. Highlights at this hotel include 2 restaurants, 2 bars/lounges and an indoor swimming pool. .The restaurant, STK Steakhouse Fallsview, is open for lunch and dinner. Enjoy access to 2 hot tubs along with a 24-hour gym and pool loungers. 20000 square feet (1858 square metres) of event facilities include 10 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include a free manager's reception, Wi-Fi in public areas and a coffee shop/cafe. Free full breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of valet parking. .Places within a 30-minute walk of this 3.5-property class Fallsview hotel include Journey Behind The Falls and Clifton Hill.

What's nearby

  • Fallsview Casino - 5 min walk - 0.4 km
  • Journey Behind The Falls - 18 min walk - 1.5 km
  • Clifton Hill - 3 min drive - 1.8 km
  • Fallsview Indoor Waterpark - 3 min drive - 2.5 km
  • Horseshoe Falls - 4 min drive - 2.6 km

Getting around

  • Niagara Falls Station - 12 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 51 min drive

Restaurants

  • ‪The 365 Club - ‬8 min walk
  • ‪IHOP - ‬4 min walk
  • ‪Tim Hortons - ‬5 min walk
  • ‪Grand Buffet - ‬7 min walk
  • ‪Shoeless Joe's - ‬5 min walk

About this property

Embassy Suites by Hilton Niagara Falls Fallsview

Hotel with 2 restaurants, a quick walk to Fallsview Casino
Embassy Suites by Hilton Niagara Falls Fallsview offers its guests 2 hot tubs, an indoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi for a fee.

A business centre, 10 meeting rooms, and limo/town car service are available. Event space at this hotel measures 20000 square feet (1858 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton Niagara Falls Fallsview. For a fee, parking is available.

This 3.5-star Niagara Falls hotel is smoke free.

  • 613 guestrooms or units
  • 42 levels
  • 2 dining venues
  • 2 bars or lounges
  • 20000 sq ft of conference space
  • 1858 sq. m of conference space
  • Built in 2003
  • Full breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Embassy Suites by Hilton Niagara Falls Fallsview offers 613 accommodations with laptop-compatible safes and a safe. Flat-screen televisions come with digital channels and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

Chinese (Mandarin), English, French

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 9.95 per day)
  • Available in some public areas: WiFi (CAD 9.95 per day)

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (CAD 35 per night)
  • Limo/town car service
  • Secured, covered parking on site (CAD 70 per night)
  • Secured, covered valet parking on site (CAD 100 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • Starbucks
  • STK Steakhouse Fallsview
  • TGI Fridays Restaurant

Things to do

  • 2 hot tubs
  • 24-hour gym
  • Arcade/game room
  • Indoor pool
  • Shopping
  • Wine tours

Family friendly

  • Arcade/game room
  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 20,000 square feet of conference space
  • Business centre

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 200 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 9.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: CAD 9.95 per day (rates may vary)
  • Covered self-parking fee: CAD 70 per night (in/out privileges)
  • Valet parking fee: CAD 100 per night (in/out privileges)
  • Nearby parking fee: CAD 35 per night (2297 ft away)
  • Late check-out fee: CAD 50 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

We should mention

  • Up to 5 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hilton Hotel Niagara Falls Fallsview
Embassy Suites Hilton Niagara Falls Fallsview
Embassy Suites Niagara Falls Fallsview
Niagara Falls Fallsview Embassy Suites
Embassy Suites Hilton Niagara Falls Fallsview Hotel
Embassy Suite Niagara Falls
Embassy Suites Niagara Falls
Niagara Falls Embassy Suites
Embassy Suites by Hilton Niagara Falls Fallsview Hotel
Embassy Suites by Hilton Niagara Falls Fallsview Niagara Falls

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Niagara Falls Fallsview?

Embassy Suites by Hilton Niagara Falls Fallsview offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Niagara Falls Fallsview?

As of 16 Apr 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Niagara Falls Fallsview on 20 Apr 2025 start from NZ$268.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Niagara Falls Fallsview?

Yep, Embassy Suites by Hilton Niagara Falls Fallsview has a secured covered self car park with in/out privileges for CAD 70 per night.

Does Embassy Suites by Hilton Niagara Falls Fallsview have a pool?

Embassy Suites by Hilton Niagara Falls Fallsview has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Embassy Suites by Hilton Niagara Falls Fallsview?

Embassy Suites by Hilton Niagara Falls Fallsview features 2 hot tubs, an indoor pool and 2 restaurants.

Is Embassy Suites by Hilton Niagara Falls Fallsview family-friendly?

You bet! With amenities such as children's meals and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Niagara Falls Fallsview is a hit with families.

Does Embassy Suites by Hilton Niagara Falls Fallsview serve breakfast?

Sure does, complimentary full brekkie is available daily between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Embassy Suites by Hilton Niagara Falls Fallsview?

No, Embassy Suites by Hilton Niagara Falls Fallsview does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Niagara Falls Fallsview?

Yep, you can grab a meal at Embassy Suites by Hilton Niagara Falls Fallsview's onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Embassy Suites by Hilton Niagara Falls Fallsview?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Embassy Suites by Hilton Niagara Falls Fallsview?

No, only service animals are allowed.

Embassy Suites by Hilton Niagara Falls Fallsview Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 5589 out of 11799 reviews
Rating 8 - Good. 2824 out of 11799 reviews
Rating 6 - Okay. 1593 out of 11799 reviews
Rating 4 - Poor. 886 out of 11799 reviews
Rating 2 - Terrible. 907 out of 11799 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shareen

Stayed 1 night in Jan 2025

4/10 Poor

Matthew

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Shahram

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel

10/10 Excellent

Amir

Good
Stayed 1 night in Jan 2025

4/10 Poor

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom is too old and the shower is not clean! The staff is not friendly at all! The pool is old with a dead atmosphere! The awful thing was the breakfast which was so bad! Not recommend at all
Stayed 1 night in Nov 2024

8/10 Good

Zohreh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Maryam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very crowded and not very options with breakfast
Stayed 1 night in Dec 2024

2/10 Terrible

Edmond

Stayed 1 night in Dec 2024

10/10 Excellent

Palakpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Rexie

Liked: Cleanliness, property conditions & facilities
Beautiful location
Stayed 1 night in Dec 2024

6/10 Okay

Rashik

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service was more like 2 star than 4 star
Stayed 1 night in Jan 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Moe

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Sofia

Stayed 3 nights in Jan 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Jan 2025

2/10 Terrible

Jay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I gave an overall rating of 1 star due to the fact that the cost of the hotel is over priced for what you get. Yes there are things they give you like free drinks and a couple of breakfast vouchers. This does not make up for the charges they impose on you for other services! We used the full valet service, we were told 100 per night. What they did not say was yes this doesnt include the HST and other charges bringing it to 125 per night! Further more, they had my truck like most others using this service outside in the rain, snow and frost, yet others who were not using the full service had there cars / trucks parked underground. How is this fair! They had to leave my truck running to defrost it costing me more money in gas! Shouldnt it be reversed. The premium vehicles underground! Then an internet charge of 9.95 for use of the internet even though we had a code plus tax and there horrid DSC fee for everything, the fee some places charge for upkeep and maintenance! Yes they never disclose it! To add to our insult, there was an issue with my card, rather than calling me or asking me to pop by the front desk. They didnt do that they locked us out of the room! My wife stood there for 20 minutes waiting for security to let her back in the room while I went back down stairs to be told NO. She had to wait for me to return to let her back in! I find this insulting and rude! for the so called level of service, they failed here miserably!
Stayed 4 nights in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Raynice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to the falls within walking distance and gorgeous view from our suite. Staff was extremely helpful and nice. Parking fees are a bit ridiculous but the valet staff was wonderful.
Stayed 2 nights in Jan 2025

10/10 Excellent

Neemol

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

christian

Liked: Cleanliness, staff & service, property conditions & facilities
My only complain is waiting 30mins for an elevator which never came so we walk 28 floors down... elevator service is horrible
Stayed 1 night in Jan 2025

10/10 Excellent

Metta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room was incredible! The 5am fire alarm, however, was not. Aside from that, the room itself was amazing. The staff were friendly and helpful. The free breakfast wasn't the best. Definitely will stay there again.
Stayed 1 night in Jan 2025

8/10 Good

IOLANDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the view :)
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!
It was amazing, the staff were so helpful, polite and friendly. The room was beautiful and spacious, we got the room with a view of the falls and it was breathtaking. Will definitely visit again and recommend to our family and friends
Stayed 2 nights in Jan 2025

6/10 Okay

Ludmila, Toronto

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2025

4/10 Poor

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The fire alarm went off in the middle of the night. The included breakfast was cold.
Stayed 1 night in Jan 2025