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Empress Inn and Suites by The Falls

2.0 star property
Victorian hotel connected to the convention centre in Niagara Falls with a 24-hour front desk
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Empress Inn and Suites by The Falls

Exterior
Pool
Reception
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe
Exterior

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Room service
  • Laundry
  • 24/7 front desk
  • Parking available
  • Housekeeping
The price is NZ$87
includes taxes & fees
25 Jan - 26 Jan

Explore the area

Map
5951 Clark Avenue, Niagara Falls, ON, L2G 3W3
  • Queen Victoria Park
    ‪5 min walk‬
  • Greg Frewin Theatre
    ‪5 min walk‬
  • Skylon Tower
    ‪6 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪38 min drive‬

Room options

Standard Room, 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Fridge
HDTV
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Fridge
HDTV
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Fridge
HDTV
  • Sleeps 2
  • 1 Queen Bed

Family Room, Multiple Beds

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
HDTV
Washer/dryer
  • Sleeps 6
  • 3 Queen Beds

Similar properties

Front of property

Oakes Hotel Overlooking the Falls

Pool
Hot tub
Restaurant
Air conditioning
3.4 out of 5, (7364)
The price is NZ$185
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Oakes Hotel Overlooking the Falls

About the area

Niagara Falls

Empress Inn and Suites by The Falls puts you in the heart of Niagara Falls, connected to the convention centre and within just a 10-minute stroll of popular attractions like Fallsview Casino and Clifton Hill. Highlights at this family-friendly hotel include in-room washers/dryers, free WiFi and balconies. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a free manager's reception and laundry facilities. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this Fallsview hotel include Fallsview Indoor Waterpark and Rainbow Bridge.

What's nearby

  • Skylon Tower - 6 min walk
  • Clifton Hill - 8 min walk
  • Fallsview Casino - 9 min walk
  • Casino Niagara - 12 min walk
  • Fallsview Indoor Waterpark - 15 min walk

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 4 min drive
  • Toronto, ON (YYZ-Pearson Intl.) - 83 min drive

Restaurants

  • ‪Skylon Tower - ‬6 min walk
  • ‪Antica Pizzeria - ‬7 min walk
  • ‪Skylon Tower Revolving Dining Room - ‬6 min walk
  • ‪The 365 Club - ‬8 min walk
  • ‪Chuck's Roadhouse - ‬2 min walk

About this property

Empress Inn and Suites by The Falls

Victorian hotel connected to the convention centre in Niagara Falls with a 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces.

Barbecue grills, a vending machine, and multilingual staff are also featured at the family-friendly Empress Inn and Suites by The Falls. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this Victorian Niagara Falls hotel.

  • 80 guestrooms or units
  • 3 levels
  • 2 buildings
  • Manager's reception (free)
  • Supervised kid's activities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Empress Inn and Suites by The Falls offers 80 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and washers/dryers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with premium digital channels and video game consoles. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and designer toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Limo/town car service
  • Parking on site (CAD 10 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Free manager's reception

Things to do

  • Helicopter/aeroplane tours
  • TV in common areas

Family friendly

  • Babysitting
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • In a regional park

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with premium digital channels
  • MP3 dock
  • Video game console

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay
  • Breakage deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 10.00 per day (in/out privileges)
  • Late check-out fee: CAD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Empress Falls
Empress Inn
Empress Inn Falls
Empress Inn Elevate Rooms Niagara Falls
Empress Inn Elevate Rooms
Empress Elevate Rooms Niagara Falls
Empress Elevate Rooms
Empress Inn Suites by the Falls
Empress Suites By The Falls
Empress Inn Suites by Elevate Rooms
Empress Inn and Suites by The Falls Hotel
Empress Inn and Suites by The Falls Niagara Falls
Empress Inn and Suites by The Falls Hotel Niagara Falls

Frequently asked questions

What is the cancellation policy at Empress Inn and Suites by The Falls?

Empress Inn and Suites by The Falls offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Empress Inn and Suites by The Falls?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Empress Inn and Suites by The Falls on 25 Jan 2025 start from NZ$87.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Empress Inn and Suites by The Falls?

Yep, Empress Inn and Suites by The Falls has a self car park with in/out privileges for CAD 10.00 per day.

Is there a spa on site at Empress Inn and Suites by The Falls?

No, there is no spa at this property. Burning Springs Spa & Thermal Pools is a short 14-minute walk away.

Does Empress Inn and Suites by The Falls have a waterslide?

No, there is no waterslide at Empress Inn and Suites by The Falls, but Fallsview Indoor Waterpark is a short 15-minute walk away.

What makes Empress Inn and Suites by The Falls a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Empress Inn and Suites by The Falls.

Is Empress Inn and Suites by The Falls family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and a BBQ, it's no surprise that Empress Inn and Suites by The Falls is a hit with families.

Is there a free airport shuttle available at Empress Inn and Suites by The Falls?

No, but there's an airport shuttle on request for a fee.

Is there a bar or restaurant at Empress Inn and Suites by The Falls?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Empress Inn and Suites by The Falls?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Empress Inn and Suites by The Falls?

No, pets are not allowed.

Empress Inn and Suites by The Falls Reviews

Reviews

6.0
Rating 10 - Excellent. 147 out of 1000 reviews" "
Rating 8 - Good. 243 out of 1000 reviews" "
Rating 6 - Okay. 231 out of 1000 reviews" "
Rating 4 - Poor. 155 out of 1000 reviews" "
Rating 2 - Terrible. 224 out of 1000 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Carla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean and very intrusive staff! Not friendly or a commanding at all.
Stayed 2 nights in Oct 2024

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall terrible stay
Dirty and overcharged last minute at check in for parking.
Stayed 1 night in Oct 2024

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very runned down dirty place
Stayed 1 night in Jul 2024

6/10 Okay

Moureen

Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Lynne

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Won’t be backp
There was no mention of a required deposit until check in, nor the $10 parking fee…. When I questioned the deposit, and asked that since it was never disclosed what would happen if I refused to pay, she was very rude, said I couldn’t check in, and would lose the money I already paid. Since the deposit and parking was not disclosed I felt I should have been able to cancel. The bed area was clean looking, sheets clean but the bathroom had hair in the sink and tub the room was very outdated and could certainly use a makeover
Stayed 1 night in Oct 2024

10/10 Excellent

baldip

Stayed 1 night in Sep 2024

8/10 Good

Mae

Stayed 1 night in Jul 2024

10/10 Excellent

Jovita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

vincent

Stayed 1 night in Oct 2024

8/10 Good

MohammadAmin, Aurora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$89 for three people for a night, seems a good deal. Perfect to rest up and taking a shower to feel refreshed. Although we didn't need to use the fridge, it was not working for a while. Complementary hot brewed drink. Perfect location to walk in to the downtown and Falls. Thanks.
Stayed 1 night in Oct 2024

6/10 Okay

NADJIM

Travelled with family
Stayed 1 night in Oct 2024

2/10 Terrible

Margaret

Stayed 1 night in Oct 2024

2/10 Terrible

JENNY Y

Stayed 2 nights in Oct 2024

6/10 Okay

Fienan

Business traveller, Travelled with group
Liked: Staff & service
Not clean enough
Stayed 1 night in Oct 2024

6/10 Okay

Mohammed Murad

Liked: Cleanliness, staff & service, property conditions & facilities
Value for the money / Lot of stairs to climb
Stayed 1 night in Aug 2024

6/10 Okay

Nichole, Belleville

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are very old and dirty. We found rice all over our floor, dirty Kleenex under the bed and the walls have not been wiped down it seems in ages. There was also makeup on two of our face cloths and there was dust all over the dressers and night stand. It also smells like curry all throughout. Overall I would not stay here again or recommend anyone else does.
Stayed 2 nights in Sep 2024

6/10 Okay

Varnika

Stayed 2 nights in Sep 2024

10/10 Excellent

Gagandeep

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Carly

Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Joe Riz

Stayed 1 night in Jun 2024

8/10 Good

tian

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Need to pay additional 10 dollars for parking. Other rhan that, it's a decent inn for rhe price. Walkable distance to rhe falls.
Stayed 1 night in Sep 2024

10/10 Excellent

Juan

Stayed 1 night in Sep 2024

2/10 Terrible

sowjanya

Stayed 1 night in Sep 2024

6/10 Okay

Aundre

Travelled with family
Good sized room with 3 double beds. Mattresses were a little too firm. Not enough pillows. Noisy at times throughout the night. Toilet paper was very thin, not even sure it was 1-ply. A few lights were not working. Cable TV did not have many options. I would suggest investing in Smart TVs.
Stayed 1 night in Sep 2024

2/10 Terrible

Teresita

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t enjoy
Stayed 2 nights in Aug 2024