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The Charles Hotel

4.0 star property
Victorian Niagara-on-the-Lake inn in Old Town Historic District with free parking
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Charles Hotel

Terrace/patio
Front of property
Designer store
Theatre show
Interior entrance

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning

Explore the area

Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Niagara River Gorge
    1 min walk
  • Museum of the Paranormal
    3 min walk
  • Royal George Theatre
    5 min walk
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    57 min drive

Room options

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

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The price is NZ$613
for 1 night
includes taxes & fees
6 Dec - 7 Dec
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About the area

Niagara-on-the-Lake

At The Charles Hotel you'll be within a short 5-minute stroll of Niagara River Gorge and Royal George Theatre. Highlights at this boutique inn include a restaurant, free self-parking and a bar/lounge. .The fine-dining restaurant, HobNob Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning cooked-to-order breakfast is served between 8:00 AM and 10:30 AM. There's also the convenience of limited parking. .Sights within a 10-minute walk of this 4-property class Old Town Historic District inn include Niagara-on-the-Lake Golf Club and Lake Ontario.
View more Inns in Niagara-on-the-LakeOpens in a new window

What's nearby

  • Royal George Theatre - 5 min walk - 0.4 km
  • Niagara-on-the-Lake Golf Club - 6 min walk - 0.5 km
  • Shaw Festival Theatre - 13 min walk - 1.1 km
  • Jackson-Triggs Winery - 3 min drive - 2.2 km
  • Peller Estates Winery - 4 min drive - 3.1 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Two Sisters Vineyards - ‬4 min drive
  • ‪The Irish Harp Pub - ‬10 min walk
  • ‪Peller Estates Winery - ‬4 min drive
  • ‪Cannery Restaurant - ‬17 min walk

About this property

The Charles Hotel

Victorian Niagara-on-the-Lake inn in Old Town Historic District with free parking
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The boutique The Charles Hotel also features a terrace, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

This Victorian Niagara-on-the-Lake inn is smoke free.

  • 12 guestrooms or units
  • 2 levels
  • Built in 1832
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Charles Hotel offers 12 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down duvets. Digital televisions are provided. Bathrooms include designer toiletries and hairdryers.

This Niagara-on-the-Lake inn provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • HobNob Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 1832
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately CAD 35 for adults and from CAD 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

What is the cancellation policy at The Charles Hotel?

The Charles Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Charles Hotel?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at The Charles Hotel on 26 Nov 2024 start from NZ$333.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Charles Hotel?

Yep, The Charles Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to The Charles Hotel?

The closest beach to The Charles Hotel is Lakeside Park Beach (16.3 km).

What makes The Charles Hotel a romantic place to stay?

Al fresco dining and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Charles Hotel.

Does The Charles Hotel serve breakfast?

You bet, cooked-to-order breakfast is served daily between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at The Charles Hotel?

No, The Charles Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Charles Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Charles Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Charles Hotel?

No, only service animals are allowed.

Is there a golf course on site at The Charles Hotel?

There isn't one on site, but Niagara-on-the-Lake Golf Club is a short 6-minute walk away.

The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 272 out of 475 reviews" "
Rating 8 - Good. 122 out of 475 reviews" "
Rating 6 - Okay. 50 out of 475 reviews" "
Rating 4 - Poor. 20 out of 475 reviews" "
Rating 2 - Terrible. 11 out of 475 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Julia

Travelled with group
Liked: Cleanliness, staff & service, amenities
We loved the location and authenticity of the Charles Hotel. The rooms were well outfitted, bathrooms clean. The windows could benefit from an update.
Stayed 1 night in Aug 2024

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had requested a first floor room a few weeks before my stay because I have trouble climbing stairs but I was told only 2nd floor available and no elevator. The staff did help me bring my bags up and then back down at check out. Staff were very friendly and helpful.
Stayed 2 nights in Aug 2024

10/10 Excellent

thomas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely place,retreat into glamorous, indulgent time--the NOL trademark British kkkhorticulture horticulture,
Stayed 1 night in Aug 2024

10/10 Excellent

Maryann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location - just far enough away from the busy area, but walkable to plays, restaurants, etc.
Stayed 1 night in Aug 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
Stayed 3 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property well located in a gorgeous location.
Stayed 1 night in Aug 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Jennifer

Liked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service; variety of rooms with terraces and/or balconies; attentive and friendly staff; convenient locations.
Stayed 2 nights in Aug 2024

10/10 Excellent

Mike

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great little Inn for a night or two in Niagara on the Lake.
Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 2 nights in Jun 2024

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint boutique hotel in a quiet area and easy walking access to shops & restaurants.
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Second time at The Charles. Love the location, you can walk to all the shops and restaurants.
Stayed 2 nights in Aug 2024

10/10 Excellent

SJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The relaxed atmosphere, professional poised staff, preserving a historic building, and all the small touches like fresh flowers and fabulous tea made this location an enjoyable experience; we will come again.
Stayed 1 night in Aug 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything very nice
Stayed 1 night in Jul 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Stephane, Île Perrot

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2024

10/10 Excellent

Drake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Place to Remember
The Charles Hotel was an absolutely delight during our 3 day stay. The hotel is full of charm, history, architecture delight and simply gorgeous - plus you could not be better located to everything to walk too. The staff, from Housekeeping, Front Desk to Servers were always so kind and helpful and the food in the Dining Room and Bar was so good it was hard not to venture out and go eat anywhere else. Thank you everyone at The Charles Hotel for giving us a memorable stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at The Charles Inn.
Stayed 1 night in Jul 2024

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice old hotel with a nice lounge close to the town and theatre. The staff were very accommodating and friendly. The price point for the area is very acceptable. If you like golf, there is great course right next door. Might take our clubs next time.
Stayed 1 night in Jul 2024

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a delightful stay at The Charles Hotel! This historic property has been updated to have modern amenities while still maintaining its charm. While close to the shopping and entertainment district (two blocks), it was just far enough away to be quiet and calm. Each member of the staff was friendly and welcoming - even the restaurant manager welcomed us while we were waiting for the hotel desk attendant to return. Overall, it was a wonderful visit.
Stayed 1 night in Jul 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our Stay at the Charles Hotel. The staff were so incredible and accommodating, they made us feel so at home. The hotel is beautiful and historic and our best meals were at the Hob Nob restaurant, right in the hotel! They have a beautiful patio and terrace where you can eat your meals. Highly recommend staying here and can't wait to visit again!
Stayed 2 nights in Jul 2024

10/10 Excellent

Lesa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and comfortable property with great friendly well trained staff.
Stayed 1 night in Jul 2024