2/10 Terrible
James
6 Nov 2024
Liked: Cleanliness
Disliked: Staff & service, room comfort
James
I booked a ‘One Bed in a Coed Dorm Room 5 beds’ at Villa Saint Exupéry Beach Hostel but the hostel gave me a three bunk bed (six people) room.
The picture of the room I booked on Hotels.com was two bunk bed (four people) plus one single bed (one person), so it was a room used by a total of five people.
I asked the hostel to change it to the room which I initially reserved
but the hostel told me, "the room had been given to someone else"
and they told me to complain to Hotels.com
I do not condone this breach of the hostel’s contract
because the room used by 5 people and the room used by 6 people are different in size and rates.
I have made a reservation through Hotels.com one month before I arrived at the hostel but the hostel gave the room to someone else for higher rates.
So this hostel is making money is a dishonest way and misleading customers
They did not even apologize to me for breaking the contract
and they were very rude to me.
Therefore, I looked for other hostels but they were all full
and it was in the middle of the night, so I could not move to another hostel.
I traval around the world every month so I have a lot of experience staying at different location and hostels/hotels
However this is the first time I have come across a hostel/hotel which is just dishonest.
If the hostel does not sort out this issue properly for their breach of contract then I will report them to the department of Nice, France.
James
Stayed 3 nights in Oct 2024