Ratings based on 77 Verified Reviews

Real reviews from guests who’ve stayed
4.8 out of 5
89% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
2 out of 5
by A verified traveller

Posted 5 Jul. 2024 on Expedia
The grounds are nice but the management get the basics all wrong. Firstly, it is very lacking in generosity. The welcome drink is a water in a paper cup - they produce 400,000 bottles of wine a year. Our room had 1 can of water for 2 people. The coffee in the room was Nescafé sachets…in Italy! To make it worse they knew it was our honeymoon and that we had arrived upset because of an airline cancelling our flight. Pretty pathetic. Our room also stank from the toilet, was dark, and the robes were ridiculously worn and coarse, and one was dirty. The staff also forgot to follow up on things we asked about, such as the spa. We shared this disappointment when we left and they the offered us a complimentary wine. They also told us that they don’t treat you as well if you book via Expedia(!). So don’t do that. In fact, don’t book at all
Comment from Hotel Management
11 Jul. 2024 by Feudi, Hotel Management
Dear Mr HobbsWe are deeply sorry that your stay at Feudi del Pisciotto did not meet your expectations. Our rooms, as clearly described on the website, are housed in an ancient eighteenth-century Baglio whose restoration was carried out preserving as much as possible the original structure and therefore the charm of a historic rural residence. Therefore, the rooms do not have large windows because the restoration did not allow interventions that would have had a big impact on the building. In any case, during the check-in, we have offered you the opportunity to see the other room categories available which, even if they do not have very large windows, are certainly more spacious than the classic room chosen for your stay. Regarding the welcome we reserve to the honeymooners, it is our habit to provide complimentary sweets and a welcome card in the room: we are really sorry you did not appreciate it. We are also sorry you didn't appreciate even our gesture of giving you as a complimentary the bottle, the sparkling wine you had ordered. About the bathrobe stained, we have checked with the laundry service and found out that the small stains were due to the ironing machine and so we have asked them to fix immediately. Regarding our choice to offer flavored water to welcome customers, using paper cups, it's due to the precise desire to provide a healthy and thirst-quenching drink and to limit the environmental impact by using recyclable materials. Finally, about the booking through Expedia, perhaps our advice to make the reservation using our website has been wrongly interpreted. Having the guests full freedom to choose the booking channel they prefer, our policy is not to compete on the room prices, but to offer more benefits to reward those who choose to have a direct relationship with the hotel. However, we work hard every day to make our customers happy regardless of which booking method they choose. Regarding the information about additional services, as you may have noticed, prices and details about wine tastings, bike rental and wine therapy treatments, are clearly displayed in the reception area and next to the wellness area. In addition, during the check-in tour, we always invite guests to request more information about them or check the availability of the masseuse by asking the front office staff whose aim is to enrich the onsite experience of our beloved guests.I hope that in the next future you will choose to come back to Feudi del Pisciotto to have the opportunity to change your mind and live an experience that meets your expectations. Thanks for your review, it will be a further incentive to offer an increasingly high-quality service.Kind regards,The Customer Care Dept
5 out of 5
by A verified traveller

Posted 1 Jul. 2024 on Expedia
The property was beautiful and a wonderful respite . The staff were extremely accommodating. The wine pairings were wonderful … Will definitely return ! ER… Clearwater Beach, Fl
Comment from Hotel Management
4 Jul. 2024 by VL, Hotel Management
Dear Elaine, Thank you for sharing your beautiful experience at Wine Relais Feudi del Pisciotto with us.It was a real pleasure to have you with us at Wine Relais Feudi del Pisciotto.We are all very much looking forward to your next visit here.Best RegardsCustomer Care Dpt.
5 out of 5
by A verified traveller

Posted 7 Apr. 2024 on Expedia
Superbe propriété! Employés très attentionnés. Nous avons adoré!
5 out of 5
by A verified traveller

Posted 25 Nov. 2023 on Expedia
Beautiful winery, fabulous view. The staff is attentive , efficient and friendly. It is not within walking distance of restaurants or city center but this is what we wanted and enjoyed. Food was exquisite
5 out of 5
by A verified traveller

Posted 20 Jun. 2023 on Expedia
Nicely decorated and very helpful staff.
4 out of 5
by A verified traveller

Posted 9 Jun. 2023 on Expedia
Great, very nice place. Unbelievable accommodations and views. The food not at the same level, great place to stay not to eat.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 15 Apr. 2023 on Expedia
5 out of 5
by A verified traveller

The perfect getaway ...

Posted 12 Aug. 2022 on Hotels
We picked this spot by luck .. and boy, were we spot on! Everything is perfect. The staff is wonderful, helpful, knowledgable and friendly. The location is out of the way, but not so far that you can't do day trips. The property is beautiful and the rooms are cool and very well appointed. The pool was great in the afternoons. And the restaurant! Ahh, ahh, ahh! We will be back and we have already recommended the place to friends!
5 out of 5
by A verified traveller

Perfect get-away

Posted 22 Jul. 2021 on Hotels
Superb location, friendly service, delicate food and good wine made it all a perfect stay. We'll come back.
5 out of 5
by A verified traveller

Posted 26 Sep. 2020 on Hotels
Everything about relais feudi was perfect! The surroundings are breathtaking and as depicted in all photographs! Our room was spacious; keeping its historic structure but offering all modern amenities The service is impeccable- breakfast was delicious and all staff were covid compliant while making sure your experience didn’t feel hindered. Wine tasting is a must do and restaurant is delicious and excellent value for money Overall we will be returning and loved every aspect of our experience
Comment from Hotel Management
24 Oct. 2020 by Margherita, Hotel Management
Dear Mrs. Lottie, Thank you very much for choosing Wine Relais Feudi del Pisciotto for your stay in Sicily and giving us such a lovely feedback. Welcoming, safeguarding and taking care of others is at the very heart of what we do. To ensure guest well-being at our hotels, we have increased our cleaning standards related to Covid-19. Moreover, we are continuously monitoring and following the changes in recommendations and guidelines of the local government and the local health authorities, to continue working towards providing the best service possible while safeguarding the safety of our guests, within the requirements issued by such local authorities. We really hope to have you back at Feudi as our Special guest. Best wishes,