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Chalet Ivy Hirafu

3.5 star property
Ski hotel with a free shuttle to the slopes
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Chalet Ivy Hirafu

Premium bedding, down duvets, in-room safe, desk
Interior
Flat-screen TV, DVD player
Exterior
Hot springs

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym
  • Spa
  • Housekeeping

Explore the area

Map
6-32, Niseko Hirafu 1-jo 3-chome, Kutchan, Hokkaido, 044-0080
  • Niseko Mountain Resort Grand Hirafu
    1 min walk
  • Noasc
    4 min drive
  • Annupuri
    10 min drive

Room options

View all photos for Grand Deluxe Onsen Suite - Mt. Yotei View (2-Bedroom Suite)

Flat-screen TV, DVD player

Grand Deluxe Onsen Suite - Mt. Yotei View (2-Bedroom Suite)

Highlights

Balcony
Separate dining area
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Down duvet
2 bedrooms
  • 71 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Room - Mt. Yotei View

Superior Room - Mt. Yotei View

Superior Room - Mt. Yotei View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Down duvet
Premium bedding
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Suite - Hirafu View

Premium bedding, down duvets, in-room safe, desk

Grand Deluxe Suite - Hirafu View

Highlights

Balcony
Separate dining area
Private indoor hot tub
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Renovated in 2015
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Onsen Suite - Hirafu View

Flat-screen TV, DVD player

Deluxe Onsen Suite - Hirafu View

Highlights

Balcony
Separate dining area
Private indoor hot tub
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Renovated in 2015
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Onsen Suite - Courtyard

Premium bedding, down duvets, in-room safe, desk

Deluxe Onsen Suite - Courtyard

Highlights

Balcony
Separate dining area
Private indoor hot tub
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Down duvet
  • 55 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite - Courtyard

Flat-screen TV, DVD player

Deluxe Suite - Courtyard

Highlights

Balcony
Separate dining area
Private indoor hot tub
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Down duvet
  • 54 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for One Bedroom Suite - Mt. Yotei View

Flat-screen TV, DVD player

One Bedroom Suite - Mt. Yotei View

Highlights

Balcony
Separate dining area
Private indoor hot tub
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Down duvet
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room - Village View

Premium bedding, down duvets, in-room safe, desk

Deluxe Room - Village View

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Renovated in 2015
Premium bedding
Down duvet
  • 33 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Panoramic Penthouse, 4 Bedrooms

Flat-screen TV, DVD player

Panoramic Penthouse, 4 Bedrooms

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Down duvet
4 bedrooms
Premium bedding
  • 223 sq m
  • Sleeps 8
  • 1 King Bed, 4 Single Beds and 2 Single Futons

View all photos for Superior Room - Mt. Yotei View

Premium bedding, down duvets, in-room safe, desk

Superior Room - Mt. Yotei View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Down duvet
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room - Hirafu View

Premium bedding, down duvets, in-room safe, desk

Superior Room - Hirafu View

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Renovated in 2015
Premium bedding
Down duvet
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room - Courtyard

Premium bedding, down duvets, in-room safe, desk

Superior Room - Courtyard

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Down duvet
Premium bedding
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Deluxe Suite with Hirafu Mountain View

Premium bedding, down duvets, in-room safe, desk

Grand Deluxe Suite with Hirafu Mountain View

  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Deluxe Suite with Courtyard View

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room with Courtyard View

Shower, free toiletries, hair dryer, slippers

Superior Room with Courtyard View

  • Sleeps 2
  • 2 Single Beds

Deluxe Onsen Suite with Courtyard View

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room with Village View

Shower, free toiletries, hair dryer, slippers

Deluxe Room with Village View

  • Sleeps 3
  • 2 Single Beds

Grand Deluxe Onsen Suite with Mt.Yotei View

  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Superior Room with Mt. Yotei View

Premium bedding, down duvets, in-room safe, desk

Superior Room with Mt. Yotei View

  • Sleeps 2
  • 2 Single Beds

Superior Twin Room with Hirafu Mountain View

  • Sleeps 3
  • 2 Single Beds

View all photos for One Bedroom Suite with Mt. Yotei View

Shower, free toiletries, hair dryer, slippers

One Bedroom Suite with Mt. Yotei View

  • Sleeps 3
  • 1 King Bed

Deluxe Onsen Double Suite with Hirafu Mountain View

  • Sleeps 4
  • 1 King Bed

Superior Room-Mt. Yotei View

  • Sleeps 2
  • 1 King Bed

Deluxe Twin Onsen Suite With Courtyard View

  • Sleeps 3
  • 2 Single Beds

Deluxe Twin Suite With Courtyard View

  • Sleeps 3
  • 2 Single Beds

Deluxe Onsen Suite With Hirafu Mountain View

  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Deluxe King Onsen Suite With Courtyard View

  • Sleeps 3
  • 1 King Bed

Deluxe King Suite With Courtyard View

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hilton Niseko Village

Pet-friendly
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (845)
The price is NZ$1,046
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Hilton Niseko Village

About the area

Kutchan

Chalet Ivy Hirafu places you steps from Niseko Mountain Resort Grand Hirafu and within a 15-minute stroll of Niseko-Shakotan-Otarukaigan Quasi-National Park. Highlights at this ski hotel include free daily breakfast, a restaurant and free self-parking. .A day of pampering can include massages and body treatments along with aromatherapy and reflexology. The restaurant, HirafuZaka, serves Japanese cuisine and is open for breakfast, lunch and dinner. Apres Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Other amenities include free Wi-Fi in public areas, a 24-hour gym and laundry facilities. Free English breakfast is available daily between 7 AM and 10 AM. There's also limited parking, along with the convenience of a free ski shuttle. .Attractions within a 20-minute drive of this 3.5-property class Kutchan hotel include Niseko Moiwa Ski Resort and Niseko Annupuri International Ski Area.

What's nearby

  • Niseko Mountain Resort Grand Hirafu - 1 min walk
  • Kutchancho Asahigaoka Ski Area - 10 min drive
  • Niseko Annupuri Gondola - 12 min drive
  • Niseko Annupuri International Ski Area - 16 min drive
  • Niseko Hanazono Resort - 21 min drive

Getting around

  • Kutchan Station - 9 min drive
  • New Chitose Airport (CTS) - 118 min drive

Restaurants

  • ‪Wild Bill's - ‬4 min walk
  • ‪Shiki Niseko Lobby Lounge - ‬6 min walk
  • ‪Bang-Bang - ‬1 min walk
  • ‪% Arabica Niseko Hirafu188 - ‬1 min walk
  • ‪Musu - ‬4 min walk

About this property

Chalet Ivy Hirafu

Ski hotel with a free shuttle to the slopes
Getting to the slopes is a breeze with this mountain hotel's complimentary ski shuttle. Chalet Ivy Hirafu helps provide the perfect ski holiday with ski storage, skiing lessons and ski equipment rentals. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. This ski hotel also offers a 24-hour fitness centre and ski passes. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Kutchan hotel.

  • 78 guestrooms or units
  • 6 levels
  • 2 buildings
  • Built in 2012
  • English breakfast (free)
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Fireplace in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Chalet Ivy Hirafu offers 78 accommodations with DVD players and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Return airport shuttle (surcharge) during limited hours
  • Area shuttle (surcharge)
  • Free train station pick-up and drop-off shuttle
  • Free ski shuttle
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Apres Lounge
  • HirafuZaka

Things to do

  • 24-hour gym
  • Hot springs
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage

Family friendly

  • DVD player
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Aromatherapy
  • Hot springs
  • In-room massages
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Reflexology
  • Separate men/women areas in public bath
  • Treatment room
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 9950.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 9950.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chalet Ivy
Chalet Ivy Hotel
Chalet Ivy Hotel Kutchan
Chalet Ivy Kutchan
Chalet Ivy a Niseko Hotel Japan/Hokkaido - Kutchan-Cho
Chalet Ivy Japan/Hokkaido - Kutchan-Cho
Chalet Ivy
Chalet Ivy Hirafu Hotel
Chalet Ivy Hirafu Kutchan
Chalet Ivy Hirafu Hotel Kutchan

Frequently asked questions

Is parking available at Chalet Ivy Hirafu?

Yep, Chalet Ivy Hirafu has a free self car park. Onsite parking is limited.

Is there a spa on site at Chalet Ivy Hirafu?

There's no onsite spa, but this property does offer services like body treatments.

What makes Chalet Ivy Hirafu a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Chalet Ivy Hirafu.

Is Chalet Ivy Hirafu family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services in the guestrooms, it's no surprise that Chalet Ivy Hirafu is a hit with families.

Does Chalet Ivy Hirafu serve breakfast?

You bet, complimentary English breakfast is served daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Chalet Ivy Hirafu?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Chalet Ivy Hirafu?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Chalet Ivy Hirafu?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Chalet Ivy Hirafu?

No, only service animals are allowed.

Chalet Ivy Hirafu Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 227 out of 293 reviews" "
Rating 8 - Good. 59 out of 293 reviews" "
Rating 6 - Okay. 3 out of 293 reviews" "
Rating 4 - Poor. 3 out of 293 reviews" "
Rating 2 - Terrible. 1 out of 293 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jean-Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast and excellent location. Shuttles to the ski lifts were abundant and available anytime. Staff and rooms were very good as well. Used ski rental right in the hotel
Stayed 5 nights in Mar 2024

8/10 Good

John Kang Ming, Mid -Levels

Good overall services
Stayed 4 nights in Mar 2024

8/10 Good

Swee kiang

Stayed 11 nights in Feb 2024

10/10 Excellent

Diana

Travelled with partner
Very impressive staff services. They go above and beyond and are proactive in being helpful. Hotel amenities are excellent including ski services food and gym. All very friendly.
Stayed 6 nights in Feb 2024

10/10 Excellent

Mychall

Stayed 4 nights in Feb 2024

10/10 Excellent

shing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff provided exceptional services beyond expectations.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jackson, Bellaire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff especially the shuttle drivers, room attendants, and front staff. Clean and modern hotel. Great location close to market and food options. Nice breakfast buffet. Would highly recommend.
Stayed 4 nights in Jan 2024

8/10 Good

Isaac Heen Teng

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Greg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Niseko ski hoyel
Great location with super breakfast buffet. Onsite onsen is WONDERFUL. Service from all staff was quick and super efficient, done with a big smile. Moi at the front desk was our all around fixer and really made our stay perfect.
Onsen
Lobby
Front of hotel
Hotel to ski hill at night
Stayed 14 nights in Jan 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, room was large and comfy. Definitely hire the private onsen if you stay here. The shuttle to the ski fields is a bit hit and miss so we had to walk a few times. Buffet breakfast was amazing at this hotel and definitely a good way to start the day before skiing. Dinner at the hotel restaurant was also great as there are limited dining options in the area.
Stayed 3 nights in Dec 2023

10/10 Excellent

Guanson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in perfect location
The location is perfect whether you are at Hirafu for skiing or exploring the town. All the staff were very helpful and almost everyone spoke good english. My family had a half board package and food was excellent especially their brealfast. I will definitle go back to this hotel if i have to back in Hirafu. I cannot think of any negative concern because everything was perfect including the room, onsen and facilities. If i have to complain then it would be the price. But then we came in at peak season so all hotels in Hirafu are ridiculously high. Kudos to all the staff and management.
Stayed 3 nights in Jan 2024

10/10 Excellent

Steven Yu Hsiang

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Therese Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Everything and everyone were perfect!
Stayed 2 nights in Nov 2023

10/10 Excellent

C S Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small but it has all the things that I needed. The staff are all very friendly and helpful especially Rou Hang. She’s the best :)
Stayed 3 nights in Apr 2023

10/10 Excellent

MA. MARNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. The staff were very helpful and accomodating.
Stayed 3 nights in Mar 2023

10/10 Excellent

ZHUIZHUI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is larger and newer than it looks in photos. Well maintained condition, excellent experience!
Stayed 7 nights in Mar 2023

10/10 Excellent

Shiu Tung, Toronto

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service & food quality, perfect location to start a ski day
Stayed 6 nights in Mar 2023

8/10 Good

Frank

Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel is conveniently located and the on-site restaurant is good, considering the difficulty in getting reservations outside. The early morning snow clearing noise of the parking lot (5:30 AM) was unappreciated. Considering the price of the hotel, it is poorly managed and service needs more training.
Stayed 6 nights in Feb 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has got to be one of the best hotels in Niseko Hirafu area. The hotel was amazingly comfortable and the staff were extraordinarily accommodating. They helped us celebrate our honeymoon by greeting us with a bottle of champagne, and then four days later, they celebrated my husband’s birthday with another bottle of champagne (unrequested! They just noticed his birthday on his check in information! Amazing attention to detail). The staff was always friendly and willing to help with whatever we needed. The hotel restaurant is delicious and the hotel breakfast buffet (included with our room) has to be the best hotel breakfast we have ever enjoyed. I legitimately woke up excited to go to breakfast each morning, and I’m not typically a big breakfast eater! The accommodations of the hotel were very comfortable. The beds left us with no complaints, the rooms completely black out with the curtains, and the housekeeping keeps everything spotless. The location of the hotel can’t be beat. Literally a one block walk to the ski lift, but the hotel will happily shuttle you as well! As well as all the amazing restaurants in the Hirafu area just being steps away from your door. Also, if you need to rent ski or snowboard gear, I can’t recommend the Ski Concierge at Chalet Ivy highly enough. The fleet of demo gear they have as an option is outstanding. Didn’t feel like rentals!! If and when we visit Niseko Hirafu area again, we will definitely be back at the Chalet Ivy!
Stayed 7 nights in Feb 2023

10/10 Excellent

David, Cheltenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful. The shuttle service to the slopes made it somewhat lazy! It was only a short walk!!

10/10 Excellent

jaclyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was wow-ed the moment I stepped into the property. Small, cozy but tastefully designed. Rooms were of a decent size. Good spread for morning breakfast. Lovely, spotless in-house onsen (although it can feel a bit creepy as most times, I was the only person there. Would have been great if there was soft piped-in music, but I reckon that might not be the Japanese way). The best parts of the property were 1) its staff especially Rou Hang. She was extremely welcoming and helpful. Our stay was made so much more pleasant and comfortable due to her. Thank you Rou Hang!; 2) the complimentary shuttle service. While close to the gondola base, it would have been tough to walk there with all our gear. The hotel also provided a scheduled shuttle service between 5.30pm-9(?)pm to the Kutchan area. This expanded our dinner options greatly as food while plentiful in Hirafu Village, was expensive and likely unavailable if you didn't make reservations months in advance! PS: The hotel is also just a stone's throw away from Tonzanken. Best ramen in Hirafu. But be prepared to wait in line!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s amazing. The staffs are extremely helpful and friendly. Breakfast is the best in town!
Stayed 5 nights in Dec 2022

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with nice view. Staff are helpful. Nice breakfast.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
It was amazing. The staff, at the front desk and the restaurant, were extremely helpful.
Stayed 2 nights in Dec 2022

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights at Chalet Ivy Hirafu. We loved it and had an amazing stay. Thank you so much for the great hospitality. It will be our go-to choice when we visit Niseko again. The room was spacious and there were plenty of in-room amenities that are so thoughtful. The onsen was wonderful and clean, especially loved the outdoor onsen. The service was top-notched, all the staff were super helpful and the shuttle service was so convenient to bring guests back and forth the ski area or Kutchan station, it was basically on demand and not limited to a fixed schedule. Breakfast was great too and the wine vending machine was awesome. Thank you!
Stayed 2 nights in Mar 2022