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Green Granite Inn, Ascend Hotel Collection

2.5 star property
Family-friendly North Conway hotel in Settlers Green with free breakfast
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Green Granite Inn, Ascend Hotel Collection

Property amenity
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Library
Individually furnished, blackout curtains, iron/ironing board
Exterior

Reviews

7.2 out of 10

Good

Popular amenities

  • Breakfast included
  • Pool
  • Pet-friendly
  • Gym
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
1515 White Mountain Hwy, North Conway, NH, 03860
  • Northway Plaza Shopping Center
    5 min walk
  • Settlers' Green Outlet Village
    7 min walk
  • Saco River
    8 min walk
  • Fryeburg, ME (FRY-Eastern Slopes Regional)
    23 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Individually furnished, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Individually furnished, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Blackout curtains
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony (Larger Room)

Individually furnished, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Balcony (Larger Room)

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Individually furnished, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Individually furnished, blackout curtains, iron/ironing board

Suite, Multiple Beds, Non Smoking

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Blackout curtains
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Jacuzzi)

Individually furnished, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking (Jacuzzi)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room)

Individually furnished, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room)

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Individually furnished, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Efficiency)

Individually furnished, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Efficiency)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
North Conway Mountain Inn
Parking included
Free WiFi
Air conditioning
Housekeeping
4.4 out of 5, Excellent, (1065)
The price is NZ$829
for 1 night
includes taxes & fees
5 Dec - 6 Dec
North Conway Mountain Inn

About the area

North Conway

A family-friendly stay in North Conway awaits you at Green Granite Inn, Ascend Hotel Collection. You'll be 0.5 km (0.3 mi) from Settlers' Green Outlet Village and 4.1 km (2.5 mi) from Conway Scenic Railway. Highlights at this hotel include free continental breakfast, an indoor swimming pool and free self-parking. .Enjoy the gym, seasonal outdoor swimming pool and pool loungers as well as access to a playground. Other amenities include free Wi-Fi in public areas, a 24-hour business centre and coffee/tea in a common area. Each morning free breakfast is served. .Sights within a 10-minute drive of this Settlers Green hotel include North Conway Country Club and Cranmore Mountain Resort.

What's nearby

  • Northway Plaza Shopping Center - 5 min walk - 0.5 km
  • Settlers' Green Outlet Village - 7 min walk - 0.6 km
  • Kahuna Laguna - 4 min drive - 3.0 km
  • Conway Scenic Railway - 5 min drive - 4.1 km
  • Cranmore Mountain Resort - 7 min drive - 5.3 km

Getting around

  • Portland, ME (PWM-Portland Intl. Jetport) - 83 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Barley and Salt - ‬12 min walk
  • ‪Muddy Moose Restaurant & Pub - ‬4 min drive
  • ‪Starbucks - ‬3 min walk
  • ‪Sea Dog Brewing Company - ‬2 min drive

About this property

Green Granite Inn, Ascend Hotel Collection

Family-friendly North Conway hotel in Settlers Green with free breakfast
Green Granite Inn, Ascend Hotel Collection offers its guests a seasonal outdoor pool, an indoor pool, and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is available daily. Event space at this hotel measures 1500 square feet (139 square metres) and includes conference space. Barbecue grills, a vending machine, and an arcade/games room are also featured at the family-friendly Green Granite Inn, Ascend Hotel Collection. Self parking is free.

This North Conway hotel is smoke free.

  • 91 guestrooms or units
  • 2 levels
  • 2 buildings
  • 1500 sq ft of conference space
  • 139 sq. m of conference space
  • Built in 1980
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Games room or arcade
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
Green Granite Inn, Ascend Hotel Collection offers 91 accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished. Cable televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 11:00 AM
  • Coffee and tea in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 1,500 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • No lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 1980
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 24-inch TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • The seasonal pool will open in June and close in October.
  • Pool access available from 8:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Granite Green
Granite Inn
Green Granite
Green Granite Inn
Green Granite Inn North Conway
Green Granite North Conway
Green Granite Hotel North Conway
Green Granite Inn And Conference Center
Green Granite Inn
Green Granite Inn Ascend Hotel Collection
Green Granite Inn, Ascend Hotel Collection Hotel
Green Granite Inn, Ascend Hotel Collection North Conway
Green Granite Inn, Ascend Hotel Collection Hotel North Conway

Frequently asked questions

What is the cancellation policy at Green Granite Inn, Ascend Hotel Collection?

Green Granite Inn, Ascend Hotel Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Green Granite Inn, Ascend Hotel Collection?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Green Granite Inn, Ascend Hotel Collection on 27 Nov 2024 start from NZ$89.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Green Granite Inn, Ascend Hotel Collection?

Yep, Green Granite Inn, Ascend Hotel Collection has a free self car park.

Are there any beaches close to Green Granite Inn, Ascend Hotel Collection?

The closest beach to Green Granite Inn, Ascend Hotel Collection is Beach Area #1 (2.9 km).

Does Green Granite Inn, Ascend Hotel Collection have a pool?

Yep, and guests recommend it! Green Granite Inn, Ascend Hotel Collection has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM (Seasonal outdoor pool open from June to October).

Is Green Granite Inn, Ascend Hotel Collection family-friendly?

You bet! With amenities such as a playground and an arcade, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Green Granite Inn, Ascend Hotel Collection is a hit with families.

Does Green Granite Inn, Ascend Hotel Collection serve breakfast?

Yep, our guests speak well of the free continental breakfast here! Available daily from 6:00 AM to 11:00 AM, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Green Granite Inn, Ascend Hotel Collection?

No, Green Granite Inn, Ascend Hotel Collection does not offer an airport shuttle service.

What time are check-in & check-out at Green Granite Inn, Ascend Hotel Collection?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Green Granite Inn, Ascend Hotel Collection Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 381 out of 1206 reviews" "
Rating 8 - Good. 306 out of 1206 reviews" "
Rating 6 - Okay. 232 out of 1206 reviews" "
Rating 4 - Poor. 164 out of 1206 reviews" "
Rating 2 - Terrible. 123 out of 1206 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cute hotel with some nice features. on a busy road, would have loved to have seen a fence around the playground area with my little ones. Breakfast was ok, loved the coffee in the lobby area being available all day. Rooms were clean, bathrooms had rusty tubs and broken tiles on the floors :(
Stayed 1 night in Aug 2024

10/10 Excellent

kelley

Liked: Cleanliness, staff & service, property conditions & facilities
It was our second time coming there and we will definitely be back!!!
Stayed 3 nights in Aug 2024

6/10 Okay

Summer

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We had a suite. It was very run down. A pice of the counter was coming off. The sliding door to the bathroom sink area didnt close. The bathroom door didnt lock. The porch had 2 hornets nest, my 3 yr old was stung. Thank god he wasnt allergic. The tub had long black hairs in it. I have pictures but dont see a place to post them. On the flip side the lady that restocked the continental breakfast was very friendly and helpful. The pool was good, but would suggest a fence behind the playground as it abuts a very busy street. Grocery stores and restaurants very close and walkable.
Stayed 1 night in Aug 2024

4/10 Poor

Stacey

Stayed 1 night in Aug 2024

8/10 Good

Dany

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was not very clean, especially the bathroom area.
Stayed 1 night in Aug 2024

2/10 Terrible

Thomas

Travelled with family
Stayed 3 nights in Aug 2024

8/10 Good

Denis

Stayed 2 nights in Aug 2024

6/10 Okay

Jonathan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very close to outlets but hotel is getting old needs renovations!!
Stayed 1 night in Jul 2024

8/10 Good

Kim

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
We go yearly Convenient location
Stayed 3 nights in Jul 2024

2/10 Terrible

Cassie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately we checked in and checked right back out. Property is filthy and exterior entrances were not secured. Our first room was extremely dirty we were moved to another which was no different. There was no way we were staying here! The manager at front desk was so very kind through it all and helped me with refund.
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
It was a great slot for families. The only problem was no wifi in the room. We had to walk down yhe hallway to get a signal.
Stayed 2 nights in Aug 2024

6/10 Okay

Daniel

Travelled with family
Disliked: Staff & service
Overall and good place for overnight stay, arrived at 1320 in the afternoon and was told 1500 was 1500, we came back at 1453 and was informed 1500! I guess 7 minutes makes a big difference.. at exactly 1500 we were informed that room had not been released yet? The parking lot was almost empty so not sure what the issues were… 5 minutes later we suddenly had a room.
Stayed 1 night in Aug 2024

8/10 Good

Graham

Stayed 3 nights in Aug 2024

10/10 Excellent

Barbara

Travelled with family and small children
Liked: Staff & service
My grandkids loved having an indoor as well as outdoor pool and a playground. We would stay here again.
Stayed 3 nights in Aug 2024

4/10 Poor

marissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Go somewhere else
Room smelled like smoke even though it was nonsmoking. The hotel is deceiving and wasn’t what we expected. Breakfast was ok. I’d recommend staying somewhere else if possible.
Stayed 2 nights in Aug 2024

4/10 Poor

Kimberly

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Confusion over room request. We called about early check in. They told us that the earliest would be at 2:30. We got there at 2:30 and couldn’t get into our room until almost 4 pm. (3:50pm) We also called and was told there was a microwave in the room. There was not Room was still dirty. We cleaned out the stuff still left in fridge that housekeeping left behind. Older women at the desk was rude. A/C unit was noisy.
Stayed 1 night in Aug 2024

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved 3 rooms, one of the rooms was occupied when we walked in. They gave us a new room. None of the tv's worked, "free wifi" did not work. Rooms were not clean, peeling paint, floors coming up. Outdoor pool closed for unknown reasons. Not a good experience.
Stayed 2 nights in Aug 2024

2/10 Terrible

Dawn

Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
We didn't actually stay at the Green Granite Inn despite our friends staying there. We booked our room on April 29th for 8/3/24. We showed up at check in time and the very rude front desk woman told us she had no room for me despite my confirmation from Expedia. She offered me nothing other than that i should call Expedia. I asked why they didnt call me. She shrugged. "They didn't?". I asked why would i be there after a three hour ride if they called me and told me there was no room. The front desk woman was the antithesis of what you would expect in a front facing customer service type job. She offered me no help, no suggestions. Just her rude abhorrent behavior. Not even an apology. That was the kicker. How do you work a front desk in a hotel without the ability to be nice and apologize to a person who has stayed at your property at least three times previously.? Our friends stay too. Expedia finally fixed the problem after a full hour on the phone with them. I was hung up on twice but by my third phone call i found someone kind. It was very distressing. We lost dinner reservations because I had to spend over a full hour of my weekend away on the phone trying to find a place to stay. Avoid the Green Granite if you dont want to ruin your vacation or weekend away, especially if they dont tell you until you actually show up at the property. Don't expect them to figure that out until you are actually standing in front of them. Then they will be rude.
Stayed 1 night in Aug 2024

6/10 Okay

GERARD

Travelled with family
Disliked: Cleanliness, staff & service
Showing its age
Good room size. Room and entire property shows its age. Cleanliness was also mediocre.
Stayed 2 nights in Aug 2024

8/10 Good

Jewell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Jul 2024

8/10 Good

Shandelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jul 2024

8/10 Good

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part was the accommodations for 6 people in 1 room.
Stayed 1 night in Jun 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
L'entretien menager laisse à desirer. Il ne passe pas pour changer les serviettes, ni pour ajouter du papier de toilette ou autres effets de base. Toutefois, le personnel était serviable lorsqu'on demandait des choses.
Stayed 3 nights in Jul 2024

6/10 Okay

Linda

The property appears to be undergoing some much needed renovations in every area. Check in with the young lady who helped me was fine, very friendly and helpful. After visiting the fitness room I had to return to the check in desk because I had an issue with the connection to the wi-fi for the Peloton bike in there. I will say that I chose this property specifically because they have the Peloton bike. The young lady referred my question to the older (white hair lady at the desk) & sorry I don’t know names (no name tags). This older lady didn’t have the answer & much to her annoyance (which she made very apparent) basically marches down to the fitness center to see what she could do & basically said there was nothing she could do & walked off. It wasn’t a mechanical bike issue at all but the wi-fi service connection to the bike. I explained that I’ve had this issue at other hotels with the peloton connecting to wi-fi and if they call their internet provider & it was a very simple issue to resolve to get the bike connected. She told me “well that’s a Time Warner issue” and walked off. I apologized that I had to make her walk down the hall to the fitness center! Why by the way has great equipment but not clean at all, no water cooler, waste basket or equipment sanitizer. Breakfast was excellent though as well as the the s up per nice lady who was apparently in charge of that.
Stayed 1 night in Jul 2024

6/10 Okay

Marvin

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
After reading all the bad reviews, I saw a few good ones and decided to take the chance. Photos on Expedia and on the website look absolutely nothing like what I booked. I was told that Expedia doesn’t update their photos, which is confusing because it seems like they did update the photos to what the more renovated rooms look like, yet gave us a dated, old, worn out room. I chose the 2 queen bed (larger) room and we got a basic 2 queen room, all of the furniture was very old and chipped / stained. Carped was stained and everything was dusty. Our balcony screen door was detached and on the floor of the deck. There was no extra toilet paper. Beds were decently comfy. When we first arrived I was very annoyed that this happened to us so I went and told the man at the front desk, he apologized said that Expedia doesn’t update the photos which isn’t true, they just catfish you. And that they were fully booked and there was nothing we could do… the place did not seem sold out it was very quiet, barely anyone at the pool every time we went, not many cars. On the plus side, the pools and outdoor amenities were great, loved both pools. Thankfully we were very busy doing other activities so we were mostly just in the room to sleep but with 2 small children if I had the option to change rooms or get refunded I would have but that didn’t seem to be an option. Please update your photos to what they really look like so when booking people know what they are getting.
Stayed 2 nights in Jul 2024