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Family Hotel La Luna

4.0 star property
Beach hotel with indoor pool and family fun
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Family Hotel La Luna

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View from property
2 bars/lounges, swim-up bar, poolside bar
Indoor pool, seasonal outdoor pool, free pool cabanas, pool umbrellas
Beach nearby, sun-loungers, beach umbrellas, beach towels

Reviews

7.4 out of 10

Good

Popular amenities

  • Gym
  • All-inclusive
  • Room service
  • 24/7 front desk
  • Bar
  • Spa

Explore the area

Map
Jakišnica bb, Lun, Novalja, 53294
  • Olive Gardens of Lun
    8 min drive
  • Bistro Toni
    3 min walk
  • Gospic Bus Station
    118 min drive
  • Mali Losinj (LSZ-Losinj)
    310 min drive

Room options

View all photos for Premium Double Room, Balcony, Sea View

Premium Double Room, Balcony, Sea View | View from room

Premium Double Room, Balcony, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Shower/bath combination
Hairdryer
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Park View

Standard Double Room, Park View | View from room

Standard Double Room, Park View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 33 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 Bedroom, Park View

Family Room, 1 Bedroom, Park View | View from room

Family Room, 1 Bedroom, Park View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 31 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Room, 2 Bedrooms, Balcony, Sea View

Family Room, 2 Bedrooms, Balcony, Sea View | View from room

Family Room, 2 Bedrooms, Balcony, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Shower/bath combination
Hairdryer
  • 64 sq m
  • Partial sea view
  • Sleeps 6
  • 2 King Beds

View all photos for Family Room, 2 Bedrooms, Balcony, Park View

Family Room, 2 Bedrooms, Balcony, Park View

Family Room, 2 Bedrooms, Balcony, Park View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
2 bedrooms
Shower/bath combination
  • 66 sq m
  • Park view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View | View from room

Superior Double Room, Sea View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Double Room, Partial Sea View

Comfort Double Room, Partial Sea View | View from room

Comfort Double Room, Partial Sea View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Shower/bath combination
Hairdryer
Bathrobes
  • 32 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 Bedroom, Balcony, Park View

Family Room, 1 Bedroom, Balcony, Park View | View from room

Family Room, 1 Bedroom, Balcony, Park View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Shower/bath combination
  • 45 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, Balcony, Park View

Superior Double Room, Balcony, Park View | View from room

Superior Double Room, Balcony, Park View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Shower/bath combination
Hairdryer
  • 33 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

About the area

Novalja

A family-friendly stay in Novalja awaits you at Family Hotel La Luna. You'll be 19 km (11.8 mi) from Zrće Beach and 41.7 km (25.9 mi) from Zavratnica Inlet. Highlights at this beach hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Insula Salus can include massages, detox wraps and body wraps along with access to the sauna and hot tub. The buffet restaurant, Oleaster, serves Mediterranean cuisine. Cocktail bar is the hotel's own cocktail bar. Enjoy the indoor swimming pool, gym, Turkish bath/hammam and sauna. Plus you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and a children's swimming pool. There's also limited parking, along with the convenience of car rentals on site. .Sights in the region of this 4-property class Novalja hotel include Early-Byzantine Fortification of St. Cosmos and St. Damian and Monastery of St. Anthony.

What's nearby

  • Olive Gardens of Lun - 8 min drive
  • Novalja City Museum - 19 min drive
  • Strasko Beach - 27 min drive
  • Zrće Beach - 37 min drive
  • Zavratnica Inlet - 82 min drive

Getting around

  • Zadar (ZAD) - 119 min drive

Restaurants

  • ‪Uljak,Stara Novalja - ‬22 min drive
  • ‪Caffe Bar Ružmarin - ‬11 min drive
  • ‪Bistro Toni - ‬3 min walk
  • ‪Crnika - ‬8 min drive
  • ‪Bepo - ‬121 min drive

About this property

Family Hotel La Luna

Beach hotel with indoor pool and family fun
Some rates at Family Hotel La Luna are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Family Hotel La Luna such as a seasonal outdoor pool and an indoor pool.

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach hotel also offers a children's pool, a steam room and a fitness centre. You'll have access to the indoor pool and outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Novalja hotel.

  • 1 building
  • 96 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2007
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Family Hotel La Luna offers 96 accommodations with minibars and a safe. Premium satellite televisions are provided. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries.

This Novalja hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Insula Salus has massage/treatment rooms. Services include facials, body wraps, detox wraps and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Languages

Croatian, English, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Cocktail bar
  • Oleaster
  • Solis

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Detox wraps
  • Facials
  • Massage
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October - 31 March, EUR 1.33 per person, per night for adults; EUR 0.67 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 April - 30 September, EUR 1.60 per person, per night for adults; EUR 0.80 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. 

We should mention

  • The seasonal pool will open in June and close in September.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Luna Island Hotel
Luna Island Hotel Lun, Island Of Pag
Luna Hotel
Luna Island Hotel Novalja
Luna Island Novalja
La Luna Hotel
La Luna Island Hotel
Family Hotel La Luna Hotel
La Luna Hotel All inclusive

Frequently asked questions

What is the cancellation policy at Family Hotel La Luna?

Family Hotel La Luna offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Family Hotel La Luna?

Onsite parking is limited.

Are there any beaches close to Family Hotel La Luna?

The closest beach to Family Hotel La Luna is Zrće Beach (15.9 km).

Is there a spa on site at Family Hotel La Luna?

Yep, Insula Salus is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and facials.

Does Family Hotel La Luna have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open from June to September.

What luxury perks are available at Family Hotel La Luna?

Family Hotel La Luna features a full-service spa, an indoor pool and free pool cabanas.

Is Family Hotel La Luna family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Family Hotel La Luna is a hit with families.

Is there a free airport shuttle available at Family Hotel La Luna?

No, Family Hotel La Luna does not offer an airport shuttle service.

Is there a bar or restaurant at Family Hotel La Luna?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Family Hotel La Luna?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Family Hotel La Luna?

No, pets are not allowed.

Family Hotel La Luna Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 22 out of 86 reviews" "
Rating 8 - Good. 33 out of 86 reviews" "
Rating 6 - Okay. 17 out of 86 reviews" "
Rating 4 - Poor. 8 out of 86 reviews" "
Rating 2 - Terrible. 6 out of 86 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022

8/10 Good

Goran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Jul 2019

4/10 Poor

Marko, Largo, Fl.

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The hotel is very poorly managed! The upkeep of rooms is almost non existent. The personal is mostly very friendly, but missing of right guidlance and caring professional menager is obvious. The food in “ a la carte “ restaurant is barely eatable. The property itself is really nice and it hurts to see how little would be needed to have a very nice hotel.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Excellent location but the hotel shows its age, needs some remodeling.
Stayed 1 night in Sep 2018

8/10 Good

Goran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Trevor

Liked: Staff & service
Pag getaway
Beautiful location and secluded with private beach section in addition to the pool. Overall experience was very good and the facility is relaxing and scenery great. Staff was all very friendly and helpful. Great included breakfast buffet, on site restaurant was also delicious. Facility overall was a bit worn in, small things didn’t function properly (room key card, had to resort to physical key), air conditioning was lackluster in room, furniture felt dingey, gym is poorly outfitted. Unexpected and not the hotels fault, but lots and lots of relentless mosquitos at night across all of Pag island
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel , great food and great service. We had amazing stay and I could recommend for everyone because this the best place to stay at Novalja
Stayed 3 nights in May 2018

2/10 Terrible

Lucien, venice italy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No way
Position very good, but service orribile, breakfast enough but no so good quality, bathroom and room in general was no clean, restaurant incredible, so expensive for terrible quality allover fisch, the most expensive of island!!!....the see in front it's wonderful but the hotel NO!!!
Stayed 1 night in Aug 2017

10/10 Excellent

Lakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with amazing views
Hotel is amazing Staff are ace Shout out to the bar staff Antonio, fern and mario And ana They were all ace making sure I had a drink in my hand at all times Hotel views are amazing and it's right next to the sea Staff advised of what to be cautious about and where to go for nights out Overall was a legendary stay We was in room 401 The only downfall was that the lift for that floor didn't work But this does not shadow the service provided On a side note there is one moody staff member he works at the reception at nights And makes a big deal out of everything From getting you a towel or advising for taxi numbers he is always moody and I pleasant to talk to
Stayed 3 nights in Jul 2017

10/10 Excellent

Arsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i"ll be back!-))
location was end of island ,long driving ,... but finaly cristal clear water privat beach quiet beautifull sunrise
Stayed 1 night in Jul 2017

6/10 Okay

amber, florida

okay hotel
pros: nice view,relaxing. good restaurant even though only had 4 options to choose from, not full menu. cons: i booked here because they stated they were close to the party area at zrce, but it was a 25 minute drive costing $40 each way, which really adds up and made it so i could only visit the beach once a day because of cost. i booked a panoramic sea view room, they gave me a regular balcony with the view of the side of the building and partial sea view in the distance. i had to go back down and argue with them that this was not the room i booked, after some conversation they gave me the panoramic room i booked. the elevator broken and no one helped me with my bags so i to carry it all back down after carrying it up, not a big deal for me as i am capable but still unlike most hotels who have someone to offer to help. i was only here two nights and after the first night they told me i had to move rooms, because they needed to do a/c work and the pipes were over my room that they had to get to, i asked if they could please wait one more day since my stay was only 2 days long and they told me no, and that i had to wake up and move at 10:00am. after discussing it further we agreed i would move out at 2:00pm and they offered me a nicer room and a massage, they told me i was moving to the 2 bedroom apartment they had, and that it was big and id be happier there. the next day they did give me the massage but downgraded me to a normal room which was disappointing.
Stayed 3 nights in Jun 2017

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Average stay.
Too far from zrce beach. Secondly there was no one to handle d baggage. Thirdly which hotel dosent have a dental kit,even 2 star hotels have. And which hotel in the world has check out at 10 . the air con was bad and was centrally controlled. The hotel reception staff was friendly.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Good property with disappointing facilities
Air Conditioning did not work and there was very little hot water… You can't control the A/C from the room as they have central controls at the reception Pool are is very nice.

8/10 Good

E, LDN

Liked: Room comfort
Great location but a few errors
Amazing location situated right next to the beach with a lovely pool and great big rooms with comfy beds. The food is very slow and often arrived wrong. The rooms weren't cleaned every day. However there are a nice couple of restaurants a short walk away and the private beach is beautiful and very relaxing.

8/10 Good

Mark Strydom, Jozi

Liked: Staff & service
Disliked: Cleanliness, room comfort
Away from everything
Internet was slow. Airconditioner was terrible. Tons of old people. Very far from life but that is great.

6/10 Okay

Verified traveller

Liked: Staff & service
on beach
Rooms were old. Staff all pleasant but needs better upkeep. Beach is beautiful and the area is beautiful as well. The 4th floor suites are nice. We had to change rooms because first room had a fishy smell.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, staff extremely helpful and friendly.

8/10 Good

JM, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very enjoyable.

8/10 Good

TTTTNT, Minneapolis, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remote slice of paradise at the end of Pag Island
It's in Lun not Novalja or Pag so it's farther than you may think but once you get there it's worth it. I reserved and it said I would have a double bed and a single bed but what I got was a king bed. The room was huge and so was the balcony although it was a bit too enclosed for my taste and not as a good a view as I would've imagined from the price and reserving a sea view balcony. First A/C that actually worked in the room. The TV too and the picture was very clear.buffet is good but not great. Coffee is not hot at all. Service was very courteous but slow especially in picking up the empty plates which would attract many wasps(yes lots of wasps here). Chairs are free of charge at the beach and the sea is amazing and virtually no one around even in high season because this hotel is so remote. Music at the pool is awesome!!!

8/10 Good

Kate, Leeds, West Yorkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for families
My boyfriend and I stayed in this hotel for 3 nights and found it to be overall a good hotel. Good points: The private beach was very nice and towels were given The swimming pools were good The room was a great size and comfortable The breakfast had a good choice Bad points: The water pressure and temperature was terrible. Had a drip of a shower! The air conditioning didn't work very well Quite a few corners were cut to make things cheaper - the apple juice at breakfast was seriously watered down and there was a charge for fresh orange juice The food at dinner wasn't that great. There was alot of stuff going on for kids so would recommend this hotel for families.

6/10 Okay

Phil Clive

Disliked: Property conditions & facilities
Luna Island
The Hotel was really nice, although our air conditioning unit collapsed half way through the holiday due to this the room was so hot and smelt of damp. We had to stay in the room for 24 hours before being moved and received no compansation! Also getting a taxi to the hotel form Novalja centre is near on impossible. I would definately reccomend the hotel setting up a service where you can call a number and there is a pick up point in Novalja where you can wait.

8/10 Good

Shar/Lar/Pisa, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luna Hotel - pretty amaze!
Our stay at Luna in July 2011 was practically the best we have ever had. The hotel is beautiful and clean. The staff were all so happy to help whenever we needed, always polite and friendly. The pool, beach and view were fantastic. The only downside we could think of was the distance from Novalja. The hotel info told us it was situatied there but in actual fact its further away. A few taxi men tried to rip us off but the hotel staff stepped in and stopped it from happening again. Overall, an amazing stay, a hotel we would consider going back to again!! Well Done Luna - well worth the Kuna!!

10/10 Excellent

julian, zaragoza, spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from everywhere
Very clean and new hotel. Far from city but good for resting.

8/10 Good

Karen, Retford, Nottinghamshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, shame about the receptionist
Hotel very nice - immaculately clean and rooms a good size and very comfortable. Food selection on the buffet excellent - even steak available, cooked to perfection. However, the room on arrival was hot - and the airconditioning did not work. Asked reception 3 times in total before dinner - only to return to a sweat box after dinner - a wopping 27 degrees and climbing - the towel rail in the bathroom on full blast with no isolator switch to turn down or off. On phoning reception again, all the receptionist could say, was "Oh well - can't you open a window?" Which of course we could, however was told not to or the air con would not function at all. Eventually a maid come who confirmed it was not working and agreed the room was like a sauna! She was very helpful and nice and arranged for us to switch rooms. However, that was also hot and the temperature increasing throughout the night. All in all - a nice hotel but the receptionist should be the maid and the maid should be the receptionist! Outside pool not full yet, but should have been as the weather was 24 degrees and the seaside location was simply gorgeous.