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Emerald Hotel

3.5 star property
Waterfront hotel with restaurant and bar/lounge

Photo gallery for Emerald Hotel

Deluxe King Room, Sea View
Interior
Lobby
Beach/ocean view
Front of property

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Laundry
  • Parking included

Explore the area

Map
Vuna Road, Nuku'alofa, Tongatapu
  • Royal Palace of Tonga
    ‪14 min walk‬
  • Royal Tombs
    ‪15 min walk‬
  • Flea Market
    ‪5 min drive‬
  • Nuku'alofa (TBU-Fua'amotu Intl.)
    ‪43 min drive‬

Room options

View all photos for Executive Mini Suite Sea View

Executive Mini Suite Sea View

Executive Mini Suite Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
LCD TV
Premium bedding
Blackout curtains
Separate bedroom
  • Sea view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room, Sea View

Deluxe King Room, Sea View

Deluxe King Room, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
LCD TV
Premium bedding
Blackout curtains
Private bathroom
  • Beach view
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room, Upstairs, Garden View

Premium bedding, desk, blackout curtains, soundproofing

Deluxe King Room, Upstairs, Garden View

Highlights

Separate sitting area
Soundproofed
Air conditioning
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Rainfall showerhead
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room, Downstairs, Garden View

Premium bedding, desk, blackout curtains, soundproofing

Deluxe King Room, Downstairs, Garden View

Highlights

Separate sitting area
Soundproofed
Air conditioning
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Rainfall showerhead
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Rainfall showerhead
  • 26 sq m
  • Sleeps 3
  • 2 Queen Beds

About the area

Nuku'alofa

Emerald Hotel places you in the centre of Nuku'alofa, within just a 15-minute stroll of Talamahu Market and Basilica of St Anthony of Padua. Highlights at this beach hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Emerald Restaurant., serves Asian cuisine. Enjoy access to bike hire and a playground. Additionally, you'll find laundry facilities, concierge services and dry cleaning/laundry services. There's also the convenience of an airport shuttle. .Sights within a 20-minute walk of this 3.5-property class Nuku'alofa hotel include Royal Palace of Tonga and Royal Tombs.

What's nearby

  • Talamahu Market - 6 min walk - 0.6 km
  • Basilica of St Anthony of Padua - 13 min walk - 1.1 km
  • Royal Palace of Tonga - 14 min walk - 1.2 km
  • Interisland Ferry Terminal - 3 min drive - 2.7 km
  • Flea Market - 5 min drive - 4.3 km

Getting around

  • Nuku'alofa (TBU-Fua'amotu Intl.) - 43 min drive

Restaurants

  • ‪Friends Cafe - ‬10 min walk
  • ‪Cafe Escape - ‬11 min walk
  • ‪Reload Bar - ‬10 min walk
  • ‪Billfish Bar and Restaurant - ‬20 min walk
  • ‪Vietnamese Cafe - ‬11 min walk

About this property

Emerald Hotel

Waterfront hotel with restaurant and bar/lounge
There's a restaurant on site. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Emerald Hotel. The hotel can provide concierge services and wedding services. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Nuku'alofa hotel.

  • 20 guestrooms or units
  • 2 levels
  • Conference rooms
  • Built in 2011
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Emerald Hotel offers 20 air-conditioned accommodations with coffee/tea makers and complimentary slippers. This accommodation offers separate sitting areas and includes desks. Beds feature premium bedding. 42-inch LCD televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Languages

Chinese (Mandarin), English

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Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Emerald Restaurant.

Things to do

  • Bicycle rentals
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Late check-in fee: USD 25 for check-in between 10:00 PM and 6:30 AM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Cots (infant beds) are available for USD 25.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25.00 per person
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-in fee: USD 25 for check-in between 10:00 PM and 6:30 AM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 25.0 per stay
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash.

Property is also known as

Emerald Hotel Tonga
Emerald Tonga
Emerald Hotel Nukualofa
Emerald Nukualofa
Emerald Hotel Nuku Alofa
Emerald Nuku Alofa
Emerald Hotel Nuku'alofa
Emerald Nuku'alofa
Emerald Hotel Hotel
Emerald Hotel Nuku'alofa
Emerald Hotel Hotel Nuku'alofa

Frequently asked questions

Is parking available at Emerald Hotel?

Yep, Emerald Hotel has a free self car park.

Are there any beaches close to Emerald Hotel?

The closest beach to Emerald Hotel is Ha'atafu Beach (16.2 km).

What makes Emerald Hotel a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Emerald Hotel.

Is there a free airport shuttle available at Emerald Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Emerald Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Asian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Emerald Hotel?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Emerald Hotel?

No, only service animals are allowed.

Emerald Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 28 out of 113 reviews
Rating 8 - Good. 32 out of 113 reviews
Rating 6 - Okay. 26 out of 113 reviews
Rating 4 - Poor. 17 out of 113 reviews
Rating 2 - Terrible. 10 out of 113 reviews

6.8/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ann, Salt lake city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

8/10 Good

Ann, Salt lake city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was sweet.They were always helpful and professional. The only thing I didn't like was the parking spaces. Because this is also a bar &restaurant the parking spots sometimes full. We had a rental car and we didn't want to park it anywhere else but the hotel. Other then that I enjoyed my stay. Thank you so much.
Stayed 4 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Booked the suite with my husband. The space is great with a nice big studio rokm with a couch. Balcony was large and had table and chairs for 4. These may be the only positives. The bathroom was filthy, hair left in the bathroom, the drain cover left strewn on the floor, toilet seat was too small for the toilet bowl it was literally wobbling off. Kitchenette area was sticky not wiped down from previous guests. Only provided coffee mugs, no drinking glasses. When we went down to request glasses the staff member said we couldnt have glasses and made us purchase disposable plastic cups? Charging your inhouse guests for something that should be in the room already is crazy, especially after booking your most expensive room. Continental Breakfast in the morning was great. With a lovely attentive local staff member working. Great customer service from her.
Stayed 1 night in Jan 2025

4/10 Poor

Craig

Liked: Staff & service
Disliked: Cleanliness, amenities
The staff were excellent but the room was not too great. TV was cracked and unusable. Tea and coffee facilities but no bottled water or milk provided. Restaurant good and breakfast pleasant. No sleep possible firstly due to there being a karaoke session from a nearby place that finally ended at 615am. Then loud talking and laughing in the corridor and adjacent room. Will not stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Ilaiasi Lelei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and excellent service
Stayed 3 nights in Nov 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, welcoming and helpful. The A/C in the room was wonderful because it was really hot outside. The room was also very spacious. The WiFi however was weak and would go on and off. There is a Chinese restaurant downstairs for convenience and other shops and downtown are within walking distance.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
It was great. Staff was very accommodating and helpful with airport shuttle and room while staying as a solo traveler for a short amount of time in Tonga. Would recommend
Stayed 1 night in Oct 2024

6/10 Okay

Aneth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They need to improve their breakfast as it gets too monotonous and boring after a couple of days
Stayed 7 nights in Oct 2024

6/10 Okay

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am a repeat visitor to the Emerald. It is in a good location, the staff are friendly, and the rooms are spacious with a comfortable bed and fridge. Hot water showers are a bonus in Tonga. The breakfast is included and comprises hard boiled eggs, toast, fruit and tea. My stay was booked for 11 nights and I payed full price 3 months in advance. Disappointingly Air NZ cancelled my return flight and I had to return two nights earlier than planned. I notified Emerald staff 48 hrs prior to departure that flights had been changed. When I requested a refund from management I was informed I would need to go through Hotel.com. Which I did. Despite several attempts Hotel.com could not get me the refund which was very disappointing.
Stayed 11 nights in Oct 2024

6/10 Okay

Dawn

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This place is in a great location and has so much old world charm that it could be a great hotel. But it's run down, lots of broken things, and not clean enough for most Americans.
Stayed 1 night in Sep 2024

8/10 Good

Gillian

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2024

8/10 Good

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the reviews were pretty terrible so was not expecting much from this hotel. However, we had a great room, clean linen, hot water and a working tv, Aircon and kettle! Plus the breakfast was pretty good too! I was more than happy!
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Told staff I’d be checking in at 230am. They said security guard would let me in. When I arrived there was no one there and I had to find my own key. Room was filthy, empty water bottles, trash, and leaves. No towels, no sheets, no pillows, and the door lock was taped to the door. The next morning the staff was embarrassed and moved me to another room but refused to credit me for the first miserable night. Continental breakfast is less than expected. Many better options in the area for room and food. Had to file a claim with hotels.com
Stayed 1 night in Aug 2024

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities
We booked rooms next to each other, but this was not an option when we arrived. Asked to move room on last day to facilitate a late booking from someone else but had to refuse this request which seemed unreasonable. Room itself was great - large and comfortable with excellent balcony with a sea view as advertised.
Stayed 12 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay!
Stayed 1 night in Jul 2024

6/10 Okay

Kiyotaka

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Shinya

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2024

8/10 Good

Janette

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

4/10 Poor

Craig

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water for 3 Days!
Stayed 2 nights in Jul 2024

2/10 Terrible

Alex

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good staff. But the state of the hotel smells old and the codition looks not nice to sleep in. We booked for three nights only stay for two nights and booking somewhere else. Due to being creepy and old. Will not book there again due to the state of the hotel
Stayed 1 night in Jul 2024

2/10 Terrible

Alex

Stayed 1 night in Jul 2024

6/10 Okay

Paul

Stayed 5 nights in Jun 2024

10/10 Excellent

H A

Travelled with family
Liked: Staff & service, room comfort
Wonderful customer service and the aircon was a welcome relief in the heat. The property was in OK condition and the cleaners were so considerate and helpful. Breakfast was OK with fresh tropical fruits, eggs, toast, juice and coffee. Having the restaurant onsite was great when we just wanted to stay in. TV reception was terrible so we watched movies on our computer which wasnt a problem as the internet was fast (unlike in the villages where reception isnt great). My highlight was the lovely gentleman who works security at night when reception goes home. He was so relaxed, friendly and helpful and was available to see that I got safely to my room when returning late at night from a family funeral. Malo aupito.
Stayed 3 nights in Jun 2024

8/10 Good

Hopati

Business traveller
Liked: Staff & service
Good central location and while the rooms are dated the staff and team there were very friendly and helpful.
Stayed 3 nights in Jun 2024

6/10 Okay

Vikas

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Located next to the seaside but in need of refurbishment
Stayed 13 nights in Jun 2024