Ratings based on 247 Verified Reviews

Real reviews from guests who’ve stayed
4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 10 Aug. 2024 on Expedia
Walking distance from the main street.
Comment from Hotel Management
10 Aug. 2024 by Erika, Hotel Management
Thank you for taking the time to share your experience. We're so happy you enjoyed your time here. We hope to see you back soon!
4 out of 5
by A verified traveller from Bronx

Posted 6 Aug. 2024 on Expedia
Gteat room, but antiquated. Old AC and hot water in shower took way too long to start flowing. Great choice if you have a car. This is one of the few places that offer parking. Street parking in this arwa is extremely hard to get
Comment from Hotel Management
17 Aug. 2024 by Erika, Hotel Management
Thank you for sharing your feedback about your stay. We apologize for the inconveniences you experienced with the AC and hot water. We understand that these are essential amenities and we're disappointed that they didn't meet your expectations. Your feedback is valuable to us as we strive to improve our guests' experience. We will certainly take your comments into consideration as we continue to upgrade our facilities. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.
1 out of 5
by A verified traveller

Posted 19 Jul. 2024 on Expedia
hicimos reservacio en la segunda semana de julio lo cual nos cancelaron parte de nuestra instancia, segun por segun no recibieron informacion atravez de la aplicacion, le sugiero que confirmen cuando reserven. Otra cosa las instalaciones estan en construcción, y los baños publicos estan sin aseo, le agradesemos a la persona que nos ayudo en todo momento, para hacer mejor nuestro mal momento que pasamos .
Comment from Hotel Management
31 Jul. 2024 by Erika, Hotel Management
Lamentamos que su experiencia no haya sido la esperada y entendemos su frustración por la cancelación parcial de su reserva. Intentamos ponernos en contacto con usted para confirmar su estancia, pero no obtuvimos respuesta. Estamos trabajando para mejorar nuestro sistema de comunicación. En cuanto a las instalaciones, ya que estamos realizando una remodelación, le pedimos disculpas por cualquier inconveniente y le comentamos que estamos informando a todos los huéspedes sobre este tema antes de su llegada. Hemos tomado nota de su comentario sobre los baños públicos y ya hemos reportado el asunto al equipo de limpieza. Agradecemos su comprensión y esperamos tener la oportunidad de brindarle una mejor experiencia en el futuro.
3 out of 5
by A verified traveller

Posted 4 Jun. 2024 on Expedia
The doors were closed and the front desk constantly unattended. Specially during night time. They should advise the hotel is undergoing through renovations so the noise will bother you. The parking entrance is a really steep and not practical… there are signs more than one accident has happen there…
Comment from Hotel Management
5 Jun. 2024 by Erika, Hotel Management
Thank you for taking the time to leave a review. We sincerely apologize for the inconveniences; we understand how frustrating this must have been. We take your feedback very seriously and are already working on addressing these issues.
5 out of 5
by A verified traveller from Fulton

Posted 19 Mar. 2024 on Expedia
Gracias
Comment from Hotel Management
27 Mar. 2024 by Erika, Hotel Management
Gracias por la puntuación! Esperamos tenerlo de vuelta.
4 out of 5
by A verified traveller

Posted 3 Mar. 2024 on Hotels
Problem with toilets.needed to flush 5 times for one use
Comment from Hotel Management
11 Mar. 2024 by Erika , Hotel Management
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the flushing issue in your toilet. Our maintenance team already implemented the necessary repairs. We value your feedback and strive to continuously improve our guest experience.
2 out of 5
by A verified traveller

Disappointing at best

Posted 1 Mar. 2024 on Hotels
We were very disappointed with the condition of the room. The mattress was collapsed on one side. The remote did not turn the TV on or off. The sink tapas almost seized and a real struggle to operate. I had to remove and clean the shower head of grit . The shower pressure was feeble and inadequate. There was no garbage can in the room and the air conditioner was feeble. But it was clean.
Comment from Hotel Management
3 Mar. 2024 by Erika, Hotel Management
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the issues you encountered during your stay, specifically with the room's condition. We are committed to addressing these concerns and ensuring they are promptly rectified. We will have maintenance personnel thoroughly inspect the room and make the necessary repairs or replacements to ensure everything is in proper working order for future guests.
5 out of 5
by A verified traveller

Posted 25 Feb. 2024 on Hotels
Todo estubo muy bien. Cuarto esta muy amplio y bonito. Cerca de todo lo turistico Buen cafe en la habitacion
Comment from Hotel Management
26 Feb. 2024 by Erika, Hotel Management
Muchas gracias por su reseña! Nos alegra mucho saber que disfrutó de su estancia en nuestro hotel y que encontró su habitación amplia, bonita y bien ubicada. Y nos complace especialmente que haya apreciado el café de la habitación. Esperamos poder darle la bienvenida de nuevo en el futuro.
5 out of 5
by A verified traveller

Posted 14 Feb. 2024 on Expedia
Casa de las flores is conveniently located 4 blocks away from Sto Domingo. Staff offers great service, always professional, friendly and knowledgeable. Rooms are comfortable and well kept. Would definitely come back!
Comment from Hotel Management
15 Feb. 2024 by Erika , Hotel Management
Thank you so much for your review! We are thrilled to hear that you enjoyed your stay with us. Your desire to return is the highest compliment. We'd love to welcome you back with open arms the next time you're in Oaxaca.
5 out of 5
by A verified traveller

Posted 13 Feb. 2024 on Expedia
They even called a taxi for me
Comment from Hotel Management
14 Feb. 2024 by Erika, Hotel Management
It was a pleasure having you!