Hotels & Accommodation near Ocean Beach

This was the absolute worst experience I've had in terms of customer service. When I checked into the house at 6:45pm local time (checkin time was noted as 4pm), the cleaning service was just getting started, and all the beds and kitchen were messy. This was already disappointing, and I messaged Vacasa via text. The person I texted said the photos were "so gross" and agreed that it was totally inappropriate and disappointing. I then spent 6 days trying to get a response from customer service about a potential late checkout, or partial refund, to compensate for the incredibly poor check-in experience. I was gaslit and ignored for 6 days straight -- every time I texted, I heard back that they would "check with the local operations team", but there was never an answer. I was strung along, told that I'd get an answer to my questions, and never got them. I don't have any faith that there was ever a local operations team to fix any issue (mine or anyone else's), nor does Vacasa take customer service seriously in general. Beyond the poor check-in experience and terrible customer service experience, the bikes were uncomfortable, difficult to ride, and rusted, the towels and toilet paper were paper thin, there were two AC remotes missing, and the location of the house itself is on one of the louder streets in Ocean Beach. I will not be returning. Neither this house, nor this management company, was in any way a good experience.

Wonderful vacation! House has everything you need and the location is perfect. Hosts are quick to respond to any questions. Would definitely stay here again!

This house was very nice, as pictured or better. Clean, no issues checking in or out. Wagon was there as promised, more bikes than promised, lots of beach towels and chairs provided. The house had two wonderful outdoor second story decks with great views of the water and the ferry dock. Location was perfect, so convenient to ferry and market. Two things not great. Although it had an AC unit in every bedroom that all worked fine which made ground floor cool and comfortable, the main living area on the second floor only had one small unit, not adequate at all. Kitchen is very poorly stocked with almost no glasses at all, several other key things you need for cooking most meals not there. Overall, this was a very nice rental, and I have rented many in Fire Island and I would definitely come back