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Moon Palace Jamaica – All Inclusive

5.0 star property
Luxury property on the beach, with 4 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, pool loungers
Exterior detail
Superior Governor Suite Ocean View - King Size Bed
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • All-inclusive
  • Spa
  • Pool
  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Explore the area

Map
Main Street, Ocho Rios, Saint Ann
  • Ocho Rios Craft Park
    3 min walk
  • Ocho Rios Clock Tower
    5 min walk
  • Turtle River Park
    6 min walk
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    23 min drive

Room options

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Individually furnished
Air conditioning
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Premium bedding
Private bathroom
  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
2 bedrooms
  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

Highlights

Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Highlights

Balcony
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Smart TV
Premium bedding
Private bathroom
Bathrobes
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Private bathroom
Bathrobes
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Private bathroom
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Private bathroom
Bathrobes
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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includes taxes & fees
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About the area

Ocho Rios

A luxury stay in Ocho Rios awaits you at Moon Palace Jamaica – All Inclusive. Within just a 10-minute stroll, you'll find Turtle Beach and Ocho Rios Craft Park. Highlights at this all-inclusive property include 4 outdoor swimming pools, a full-service spa and a restaurant. .A day of pampering at AWE Spa can include body wraps and mani/pedis. The buffet restaurant, Buccaneers Reef, serves international cuisine and is open for breakfast, lunch and dinner. At the property's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a sauna. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Ocho Rios property include Dunn's River Falls and Mystic Mountain.

What's nearby

  • Turtle Beach - 6 min walk
  • Mahogany Beach - 16 min walk
  • Ocho Rios Fort - 4 min drive
  • Mystic Mountain - 5 min drive
  • Dunn's River Falls - 7 min drive

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Miss T's Kitchen - ‬6 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪Sun Deck Pizza & Bar - ‬4 min walk
  • ‪Jimmy Buffett's Margaritaville (Ocho Rios) - ‬13 min walk

About this property

Moon Palace Jamaica – All Inclusive

Luxury property on the beach, with 4 outdoor swimming pools
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a sauna. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 11 levels
  • 3 buildings
  • 2 swim-up bars
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
Moon Jamaica Inclusive inclus
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Frequently asked questions

What is the cancellation policy at Moon Palace Jamaica – All Inclusive?

Moon Palace Jamaica – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace Jamaica – All Inclusive?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Moon Palace Jamaica – All Inclusive on 2 Dec 2024 start from NZ$658.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace Jamaica – All Inclusive?

Yep, Moon Palace Jamaica – All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace Jamaica – All Inclusive?

Yep, Moon Palace Jamaica – All Inclusive is on Jamaica Beaches, which travelers give top marks. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Moon Palace Jamaica – All Inclusive?

Yep, AWE Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Moon Palace Jamaica – All Inclusive have a pool?

Yep, and guests love it! Moon Palace Jamaica – All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Moon Palace Jamaica – All Inclusive?

Moon Palace Jamaica – All Inclusive features 4 outdoor pools, a full-service spa and a nightclub. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Moon Palace Jamaica – All Inclusive a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Moon Palace Jamaica – All Inclusive.

Is Moon Palace Jamaica – All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Moon Palace Jamaica – All Inclusive is a hit with families.

Is there a free airport shuttle available at Moon Palace Jamaica – All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace Jamaica – All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Moon Palace Jamaica – All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace Jamaica – All Inclusive?

No, pets and service animals are not allowed.

Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 671 out of 1324 reviews" "
Rating 8 - Good. 284 out of 1324 reviews" "
Rating 6 - Okay. 179 out of 1324 reviews" "
Rating 4 - Poor. 84 out of 1324 reviews" "
Rating 2 - Terrible. 106 out of 1324 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Darion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Super expensive, but nice.
Stayed 3 nights in Jul 2024

6/10 Okay

Keisha

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Was offered resort credit, in order to use i have was told to fo a time share presentation
Stayed 3 nights in Jul 2024

10/10 Excellent

Terri Ann

Stayed 5 nights in Jul 2024

10/10 Excellent

Tameika, East Haven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with family. Enjoyable stay will visit again.
Stayed 3 nights in Apr 2024

8/10 Good

KUBURAT BOLA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday party
We had a minor incident with the receptionist at Momo restaurant. Complaint was given to guest relations! They promised to see me before we come home. They did not.
Stayed 4 nights in Jul 2024

2/10 Terrible

Marsha

Travelled with group
Disliked: Property conditions & facilities
The Spa was nice . That was it…. Food was not good at all… rooms ore out dated .. had to take a cold shower this morning with little to No Water coming out the shower & a Strong odor of Urine in the shower.
Stayed 4 nights in Jul 2024

8/10 Good

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely getaway close to everything
Stayed 3 nights in Jul 2024

4/10 Poor

Bridgette

Stayed 3 nights in Jul 2024

10/10 Excellent

Clair A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i had a wonderful time at the resort. The staff were professional, pleasant and hard working.The pools and grounds were clean and well kept.The one area that i beleive needs improvement is the medical unit. For a resort of its size the medical resources were lacking. My son took ill and the nurse did not have the necessary working equipment to make an assessment. Please take some to improve this area. Overall, it was a great experience and we would visit again.
Stayed 10 nights in Jul 2024

6/10 Okay

Darren LINDY

Travelled with family
Took almost two hours to have room ready. Missing several amenities in the room.
Stayed 4 nights in Jul 2024

6/10 Okay

KARINE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was a family vacation we stayed 4-nights. Check-in process had long lines and was very slow. We were told our room would be available at 3pm, however it was not ready until 4. We were on the 12th floor, one of the elevators was broken pretty much for the entire time. Lines for the elevators were extremely long and there was no AC. The food was average for meat-eaters, not the best for vegetarian options. Entertainment was average. The pool could have been cleaner or maintained better throughout the day. The coffee shop had very tasty desserts options. Overall for the price, we expected more. We would have been better off staying at the RIU.
Stayed 4 nights in Jul 2024

6/10 Okay

hussein

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clean Good conditions
Stayed 6 nights in Jul 2024

6/10 Okay

Paulette

Liked: Property conditions & facilities
Checked in was great the staff was wonderful my issue they never restock my refrigerator not once ever thought I asked they never give my rooms towels I have to call every day and I have to wait 1 hours the worst part of it is the hotel valet hit my rent a car on her way from the parking lot I have asked to speak to a manager regarding the situation I was told they all in meeting and I should write a report which I did when I ask for something in writing that they will take care of the damages I was told by security it company policy not to give information I should let the rental company fixed the vehicle and they will go through Lawer and insurance to claim back my money they promised that a manager would get back to me by the weekend it now 7 days and no email telephone or text this is terrible after spending so much money for my stay I’m very disappointed in the way the situation was handled the hotel is a beautiful place they have all you needed except the management and customer service is very poor they put the staff up front to take the heat the poor staff work so hard to accommodate the guest I think all those managers should replace by regular staff since they are the ones handling all the complaints .
Stayed 3 nights in Jul 2024

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Jul 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Tanesha L

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, nice rooms, good food, pleasant staff. Had a great time and will definitely return.
Stayed 6 nights in Jul 2024

10/10 Excellent

Christopher

Stayed 3 nights in Jul 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Jul 2024

4/10 Poor

Rakiya

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Overall decent property however, the customer service was inconsistent. We either had a wonderful experience with staff or someone who was down right rude.
Stayed 6 nights in Jul 2024

10/10 Excellent

Oluwatoyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from 5 days at Moon Palace Jamaica, and it was great! My room was spacious, and what a view (11th floor)! The staff was extremely attentive and friendly. The food was pretty good, though not as spicy as I’m used to. Overall, I thought it was great and would go again 😊
Stayed 5 nights in Jul 2024

8/10 Good

Shane

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. The location is great. The hotel needs to better the entertainment offered throughout the day
Stayed 7 nights in Jul 2024

4/10 Poor

sandra

Stayed 3 nights in Jul 2024

4/10 Poor

Jenelle

Liked: Staff & service
Stayed 5 nights in Jul 2024

2/10 Terrible

Yahaira, Elmhurst

Travelled with family
Disliked: Amenities
The hotel was NOT prepared for the hurricane though it knew one was coming. Management was absent and never came out to address the guests. We were left at the mercy of the staff who where lovely but making poor decisions including putting a buffet for 100’s of people in an alley way!! From the moment we arrived everything that we did required and hour long plus line including simple things like checking in.
Stayed 4 nights in Jul 2024

2/10 Terrible

gleison

Disliked: Cleanliness, staff & service, property conditions & facilities
there was hurricane in jamaica, we were stuck inside the hotel, the employees were very ridiculous trying to take advantage of the situation, i had to stay at the hotel for 3 more days, they didn’t help me at all, i don’t recommend it
Stayed 4 nights in Jul 2024