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Moon Palace Jamaica – All Inclusive

5.0 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, pool loungers, lifeguards on site
Property video
On the beach, white sand, sun-loungers, beach umbrellas
Exterior detail
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Beach/ocean view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
The current price is NZ$822
includes taxes & fees
17 Jan - 18 Jan 2026

Explore the area

View map
Main Street, Ocho Rios, Saint Ann
  • Place, Ocho Rios Craft Market
    ‪4 min walk‬
  • Place, Ocho Rios Clock Tower
    ‪4 min walk‬
  • Place, Turtle Beach
    ‪7 min walk‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(30 reviews)

Highlights

Balcony or patio
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
2 bedrooms
Premium bedding
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Individually furnished
Air conditioning
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Premium bedding
Hairdryer
  • 161 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

8.6 out of 10
Excellent
(19 reviews)

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Hairdryer
Rainfall showerhead
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

8.0 out of 10
Very good
(72 reviews)

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Hairdryer
Rainfall showerhead
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • 98 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(33 reviews)

Highlights

Balcony or patio
Individually furnished
Air conditioning
Free minibar items
Smart TV
Premium bedding
Hairdryer
Rainfall showerhead
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Hairdryer
Rainfall showerhead
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

Highlights

Individually furnished
Air conditioning
Free minibar items
Smart TV
Premium bedding
Hairdryer
Rainfall showerhead
Bathrobes
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Ocho Rios

A luxury stay in Ocho Rios awaits you at Moon Palace Jamaica – All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like Jamaica Beaches and Turtle Beach. Highlights at this all-inclusive property include 4 outdoor swimming pools, a full-service spa and a restaurant. .A day of pampering at AWE Spa can include body wraps and mani/pedis. The buffet restaurant, Buccaneers Reef, serves international cuisine and is open for breakfast, lunch and dinner. At the property's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Ocho Rios property, you'll be 4.3 km (2.7 mi) from Dunn's River Falls.

What's nearby

  • Ocho Rios Craft Market - 4 min walk - 0.4 km
  • Ocho Rios Clock Tower - 4 min walk - 0.4 km
  • Turtle Beach - 7 min walk - 0.6 km
  • Turtle River Park - 8 min walk - 0.7 km
  • Ocho Rios Fort - 4 min drive - 2.6 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Moon Palace Loud bar - ‬4 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪MOMO @ Moon Palace Jamaica Grande - ‬2 min walk
  • ‪Mongoose Jamaica - ‬1 min walk

About this property

Moon Palace Jamaica – All Inclusive

Luxury property on the beach, with 4 outdoor pools
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a hot tub. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 11 levels
  • 3 buildings
  • 2 swim-up bars
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Moon Palace Jamaica – All Inclusive offers 705 accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
Moon Jamaica Inclusive inclus
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Frequently asked questions

What is the cancellation policy at Moon Palace Jamaica – All Inclusive?

Moon Palace Jamaica – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace Jamaica – All Inclusive?

As of 18 Dec 2025, prices found for a 1-night stay for 2 adults at Moon Palace Jamaica – All Inclusive on 17 Jan 2026 start from NZ$822.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace Jamaica – All Inclusive?

Yep, Moon Palace Jamaica – All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace Jamaica – All Inclusive?

Yep, Moon Palace Jamaica – All Inclusive is on Jamaica Beaches, which travelers give top marks. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Moon Palace Jamaica – All Inclusive?

Yep, AWE Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Moon Palace Jamaica – All Inclusive have a pool?

Yep, and guests love it! Moon Palace Jamaica – All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Moon Palace Jamaica – All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace Jamaica – All Inclusive?

Moon Palace Jamaica – All Inclusive features 4 outdoor pools, a full-service spa and a nightclub. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Moon Palace Jamaica – All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Moon Palace Jamaica – All Inclusive.

Is Moon Palace Jamaica – All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Moon Palace Jamaica – All Inclusive is a hit with families.

Is there a free airport shuttle available at Moon Palace Jamaica – All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace Jamaica – All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Moon Palace Jamaica – All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace Jamaica – All Inclusive?

No, pets and service animals are not allowed.

Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 958 out of 1858 reviews
Rating 8 - Good. 406 out of 1858 reviews
Rating 6 - Okay. 260 out of 1858 reviews
Rating 4 - Poor. 105 out of 1858 reviews
Rating 2 - Terrible. 129 out of 1858 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

olayinka

Stayed 7 nights in Aug 2025

8/10 Good

Sherda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating and very friendly
Stayed 6 nights in Sep 2025

8/10 Good

Leandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property had a great atmosphere and offered delicious food options. The staff experience varied; some were lovely, while others were somewhat rude. Overall, it was a wonderful experience. However, I had a terrible time at the spa with Chanelle. I paid for a deluxe pedicure, and it was awful. My cousin was getting her pedicure done by Shushana, and I couldn’t help but look over and wish I had gotten her instead. My cousin’s service started after mine, yet she finished before me, while my pedicure was poorly done and felt very lazy. I was quite annoyed. Even Shushana seemed to notice and came over to give me spa slippers after my nails were painted.. I was quite annoyed. However, Big up Sameerah at checking, Euthea at Gondola, Anthony, the guy outside getting the bags. Shushana, who did my cousins' pedi, was so lovely with us. Sundeck indian food was amazing, Gondola was lovely 5 5-star experience. Buffet food is tasty, Jerk hut sooo goood. Music and entertainment were on point. Rooms were small as well as the bathroom, but it was still comfortable. Sherida at the vacation planner room was lovely, everyone else we encountered in there pretty much had dismissive attitudes. The Piano Bar was sooooo good my parents' fave place, and the staff in there was perfect. The coffee shop so convenient and great.
Stayed 5 nights in Sep 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I went to the Moon Palace for 6 days with my family, & I must say the vibes were on point. atmosphere was in the air from the moment we arrived.The staff at the door were wonderful. Sameerah at check-in was so lovely, and then Denise, the manager, came over and greeted us. For me, the place was lovely, rooms were very compact, a bit too small for me as well as the bathrooms, we had Expedia Platinum, not sure exactly what the perks were tbh, but we did get a room upgrade to an ocean view room & some resort credit. I didn't really notice any special treatment, it was pretty much like my other family members who had regular bands. we did get a farewell song sang for us. Now to the staff some persons were very huggish for instance the only nice person in the vacation planning room where you book spas, activities etc was Sherida there was another woman in particular who was so hoggish but i didnt check her name.Euthea at the Gondola, what an amazing server, possibly the most professional staff member I encountered I felt like i was truly in a 5 star restaurant. The food at the Gondola was lovely. Momo was not very tasty, pretty bland. The indian food at the Sundeck was amazing the best on the resort. Jerk hut was lovely the volcano sauce was to die for. There were 2 guys there, 1 who was not very welcoming, & the 1 who was there on Sunday was such a nice guy. Chanelle was the worst I booked a dluxe pedi & it was so lazy & poor. Get Sushana to do your pedi, my cuz had a good 1
Stayed 5 nights in Sep 2025

10/10 Excellent

Tamia Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful and food was amazing ! We didn't need to leave the resort for anything and had a fun fulfilling time. We went on our honeymoon and was greeted with love from the start to the end. We will definitely be back !
Stayed 4 nights in Sep 2025

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff customer service was excellent, I got a beach view. The compound was clean. The passage leading up to our room was a little dirty and moult but they were actually doing some fixing. But I love the property
Stayed 3 nights in Sep 2025

10/10 Excellent

Wayne

Stayed 1 night in Sep 2025

10/10 Excellent

Dameon Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2025

6/10 Okay

roxann

Stayed 1 night in Sep 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Shaniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 would recommend
Stayed 1 night in Sep 2025

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time! Totally worth the money. Great food, service and hotel room is clean. Hotel has great amenities and the beach was calm and beautiful. Will definitely visit again
Stayed 1 night in Sep 2025

10/10 Excellent

salome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean beautiful view great customer service
Stayed 3 nights in Sep 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is very friendly
Stayed 2 nights in Sep 2025

10/10 Excellent

Jody-Ann Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept and the staff were very friendly and helpful. Especially Simone Panton in the dining room department.
Stayed 1 night in Sep 2025

8/10 Good

Ajibola

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Had alot of activities with the kids. Had the chance to stepout of the resort also to explore the city.
Stayed 6 nights in Sep 2025

8/10 Good

Chrischelle

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and property is beautiful, my youngest daughter definitely enjoyed the play room which is an absolute bonus for us. There are lots to do and even for the adults. The bed was very comfortable. I hated the checkin time, we were 2nd in line and still took close to half hour to be attended to, same at the gate it took sometime to gain access to property with 2 cars in front of us. The food was good but mostly cold during the day time. Room service is awesome and convenient. Asked for an hour late check out and was told room was up for arrival and couldnt be done , however when I offered to pay the $120usd for it, it became available. Overall a nice place and helpful staff.
Stayed 1 night in Sep 2025

8/10 Good

Sheril

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 3 nights in Sep 2025

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely wonderful. Only issue we have is that the beach was a little uncomfortable due to the excessive sea grass and crab holes. I would recommend this resort 100%
Stayed 2 nights in Sep 2025

10/10 Excellent

Lebert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Sep 2025

10/10 Excellent

Rajiv

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the walk out rooms with the hammocks outside. Unfortunately we couldn’t use ours because it seems as though housekeeping never got around to cleaning it. The room itself was very clean and the setup was great with the champagne.
Stayed 1 night in Aug 2025

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 2 nights in Sep 2025

6/10 Okay

Moriam

Travelled with family
Liked: Cleanliness, staff & service
The Moon Palace has good facilities, and you’re always guaranteed a nice time. However, the standards have dropped considerably, and the resort could really do with a facelift. On the 10th floor of the North Block, there was paint droppings all over the carpet, which gave a run-down feel. In my room, the ceiling vent was left open — it took until the next day for someone to come and check it, even though I raised the issue twice with reception. It was unsettling, as I genuinely worried someone had climbed through. Housekeeping requests can also take until the following day to be fulfilled, which is not acceptable for a resort of this standard. The food is another major disappointment. Quality is inconsistent — sometimes overly salty, too fried or dry, and at other times tasteless. Dishes run out quickly, with trays often empty within the first half hour of opening and not replenished promptly. For several days, the resort ran out of oxtail and curry goat, which was very disappointing when visiting Jamaica. Even small things, like the waffle machine only making four waffles at a time, add to the frustration. Management really needs to observe the dining experience firsthand, as it falls well below expectations. I have visited the resort three times since 2021, but unfortunately, after this experience, I will not be returning.
Stayed 7 nights in Aug 2025

10/10 Excellent

PETRINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was very good. The only hang up was the size of the room. It could have been bigger
Stayed 2 nights in Sep 2025

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was very friendly and made the stay welcoming. Spa services were incredible. Food options are great!
Stayed 6 nights in Aug 2025