6/10 Okay
Amy
Travelled with family
4 Aug 2024
Liked: Cleanliness, staff & service
We stayed for a week, the hotel was fine. The room interior was super clean but kind of dated in decor. The pull out bed was in a separate room and near the door so neither of my kids wanted to sleep there, which negated the whole plan of having an extra bed. I’ve never met a more friendly and happy staff. Literally everyone I encountered was just SO happy-all the time. Which really speaks to how this company treats their employees.
A couple big things-Universal’s bus service is WAY oversold. There are 3 morning times for pickup and you need to reserve a time (which is fine). However coming back there are also 3 times and the 1 shuttle is shared by guests at 5 hotels. You need to arrive at the line an hour prior to pick up to guarantee a spot on the bus. Otherwise you’re left waiting for the next one (same problem) or finding your own ride back. One day we sat on a bus for 45 min without a/c with 78 people. I can’t even imagine that’s legal for transport. To go to Volcano Bay, you take the same bus but need to switch and wait for a 2nd bus both there and back. By day 3 we opted to pay the $30 for parking and drive ourselves.
This one, while not the fault of the property, makes the stay challenging. There is currently major road construction happening next to the hotel that makes getting to any restaurants a 10-15 min drive to go less than 1 mile and not walkable because of construction.
Fine-but wouldn’t do it again.
Amy
Stayed 5 nights in Jul 2024