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Embassy Suites by Hilton Orlando Lake Buena Vista Resort

4.0 star property
Family-friendly hotel with 2 restaurants and 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton Orlando Lake Buena Vista Resort

Sports facility
2 restaurants, lunch, dinner served; American cuisine
Indoor pool, 2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Sports facility
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • Pet-friendly
  • Parking available
  • Room service
  • Pool
  • Housekeeping
  • Breakfast included
The price is NZ$271
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
8100 Lake Street, Orlando, FL, 32836
  • Orlando Vineland Premium Outlets
    4 min drive
  • Lake Bryan
    6 min drive
  • Disney Springs™
    6 min drive
  • Orlando, FL (MCO-Orlando Intl.)
    23 min drive

Room options

View all photos for King Suite

1 bedroom, down duvets, in-room safe, iron/ironing board

King Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Down duvet
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King Suite Poolview

1 bedroom, down duvets, in-room safe, iron/ironing board

King Suite Poolview

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Queen Beds

1 bedroom, down duvets, in-room safe, iron/ironing board

Deluxe Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Down duvet
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Poolside

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite, 2 Queen Beds, Poolside

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed

1 bedroom, down duvets, in-room safe, iron/ironing board

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Down duvet
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Balcony

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite, 2 Queen Beds, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

55-inch LCD TV with cable channels, TV

Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Down duvet
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for King, Room, Accessible, Bathtub

55-inch LCD TV with cable channels, TV

King, Room, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Down duvet
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Sofa bed - queen
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King, Suite, Accessible

1 bedroom, down duvets, in-room safe, iron/ironing board

King, Suite, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Down duvet
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite, 2 Queen Beds, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Down duvet
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, Accessible

55-inch LCD TV with cable channels, TV

Room, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Down duvet
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Accessible

1 bedroom, down duvets, in-room safe, iron/ironing board

Deluxe Suite, 1 King Bed, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Down duvet
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Sofa bed - queen
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Poolside

1 bedroom, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Poolside

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

Similar properties

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4.4 out of 5, Excellent, (2548)
The price is NZ$213
for 1 room
includes taxes & fees
5 Jan - 6 Jan
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About the area

Orlando

A family-friendly stay in Orlando awaits you at Embassy Suites by Hilton Orlando Lake Buena Vista Resort. You'll be 2.9 km (1.8 mi) from Orlando Vineland Premium Outlets and 4.1 km (2.5 mi) from Disney Springs™. Highlights at this hotel include 2 restaurants, 2 outdoor swimming pools and a free water park. .The restaurant, Pizza and Ice Cream Shop, serves American cuisine and is open for lunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy the indoor swimming pool, 24-hour gym, outdoor tennis court and kids' swimming pool. Other amenities include free Wi-Fi in public areas, a free manager's reception and a 24-hour business centre. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also valet parking, along with the convenience of a free theme park shuttle. .Attractions within a 10-minute drive of this 4-property class Orlando hotel include Orange County Convention Center and Walt Disney World® Resort.
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What's nearby

  • Orlando Vineland Premium Outlets - 4 min drive
  • SeaWorld® Orlando - 5 min drive
  • Disney Springs™ - 6 min drive
  • Discovery Cove - 6 min drive
  • Orange County Convention Center - 7 min drive

Getting around

  • Winter Park Station - 25 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 32 min drive

Restaurants

  • ‪White Castle - ‬18 min walk
  • ‪The Cheesecake Factory - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪Ford's Garage- Orlando - ‬4 min drive

About this property

Embassy Suites by Hilton Orlando Lake Buena Vista Resort

Family-friendly hotel with 2 restaurants and 2 outdoor pools
Embassy Suites by Hilton Orlando Lake Buena Vista Resort offers its guests a complimentary water park, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 10000 square feet (929 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and a terrace are also featured at the family-friendly Embassy Suites by Hilton Orlando Lake Buena Vista Resort. You'll have access to the indoor pool at a partner property. For a fee, parking is available.

This 4-star Orlando hotel is smoke free.

  • 334 guestrooms or units
  • 6 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 10000 sq ft of conference space
  • 929 sq. m of conference space
  • Built in 1991
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Embassy Suites by Hilton Orlando Lake Buena Vista Resort offers 334 accommodations with laptop-compatible safes and a safe. This accommodation has separate sitting areas and is furnished with queen sofa beds. Beds feature down duvets. 55-inch LCD televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free theme park shuttle
  • Uncovered parking on site (USD 20 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 27 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Coffee Shop
  • Gazebo Restaurant and Bar
  • Pizza and Ice Cream Shop
  • Pool Bar and Grille

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Free water park
  • Heated pool
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Fenced pool
  • Free cot
  • Free theme park shuttle
  • Free water park access
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Pool gate
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Queen sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 75.00
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.07 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 20.00 per day (in/out privileges)
  • Valet parking fee: USD 27 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 75.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Lake Buena Vista
Embassy Suites Lake Buena Vista Resort
Embassy Suites Resort
Embassy Suites Resort Lake Buena Vista
Lake Buena Vista Embassy Suites
Embassy Suites Lake Buena Vista Resort Orlando
Embassy Suites Lake Buena Vista Orlando

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

Embassy Suites by Hilton Orlando Lake Buena Vista Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Orlando Lake Buena Vista Resort on 5 Jan 2025 start from NZ$221.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

Yep, Embassy Suites by Hilton Orlando Lake Buena Vista Resort has an uncovered self car park with in/out privileges for USD 20.00 per day.

Does Embassy Suites by Hilton Orlando Lake Buena Vista Resort have a pool?

Yep, and guests love it! Take your pick from 2 outdoor swimming pools, a heated pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

Embassy Suites by Hilton Orlando Lake Buena Vista Resort features 2 outdoor pools, a heated pool and an indoor pool.

Is Embassy Suites by Hilton Orlando Lake Buena Vista Resort family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Orlando Lake Buena Vista Resort is a hit with families.

Does Embassy Suites by Hilton Orlando Lake Buena Vista Resort serve breakfast?

Yep, visitors give top marks to the free buffet breakfast here! Available daily between 7 AM and 10:30 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

No, Embassy Suites by Hilton Orlando Lake Buena Vista Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites by Hilton Orlando Lake Buena Vista Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 463 out of 1008 reviews" "
Rating 8 - Good. 217 out of 1008 reviews" "
Rating 6 - Okay. 151 out of 1008 reviews" "
Rating 4 - Poor. 87 out of 1008 reviews" "
Rating 2 - Terrible. 90 out of 1008 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shannyn

Poor ventilation in the rooms. The outside amnesties were great. Some days our beds were made, some days they weren’t or towels weren’t delivered.
Stayed 5 nights in Oct 2024

2/10 Terrible

Cesar

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Sep 2024

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2024

10/10 Excellent

Emory

Liked: Cleanliness, staff & service, property conditions & facilities
Really liked the staff, breakfast was fantastic, not one complaint
Stayed 3 nights in Aug 2024

8/10 Good

Abigail

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

Evelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Titiana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am normally a Airbnb person as I have a family of 6 but this was such a great stay! My kids loved every the pool and kid friendly pool area! Me and my husband enjoyed happy hour every day! The make your omelet station 10/10! As a frequent traveler to Orlando this hotel will definitely be a go too! Book it!
Stayed 2 nights in Aug 2024

6/10 Okay

Agustin

Stayed 1 night in Aug 2024

2/10 Terrible

Monica

Stayed 2 nights in Sep 2024

4/10 Poor

Laritza

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Steve

Stayed 4 nights in Sep 2024

8/10 Good

Latasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property, it was clean and nicely laid out. Hot breakfast and evening activities were a plus. Staff, for the most part, were helpful. However, some housekeeping staff didnt speak or understand English, which made it hard to communicate things we needed but wasn't a dealbreaker. Although we reserved and paid for a King sized bed, it was clearly a queen sized bed. The most disappointing part of the stay though was the $75 per night per room deposit they charge but dont mention anywhere on their site or when booking. So our 2 rooms 5 nights, I had a nearly $800 hold on my credit card, then they take the resort fee out of that when checking out.
Stayed 5 nights in Aug 2024

6/10 Okay

PATRICIA

Liked: Cleanliness
Disliked: Property conditions & facilities
My recent stay
While the hotel was clean, it is desperately in need of a remodel. Stains on furniture, loose tiles, bathtub was dangerous !!! The breakfast was amazing, the best I have seen at a hotel. We were charged $25 to park per day, but this was never disclosed to us by Hotels.com. It was advertised as an amenity……
Stayed 2 nights in Sep 2024

2/10 Terrible

Farida

Stayed 3 nights in Aug 2024

10/10 Excellent

Johan

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities
We have stayed here a few times. Not sure if we will be going back this time. To start off, we booked a pool view room. When we checked in, they didnt have any, but did give us the same room with a balcony that faced the freeway. No big deal, and they did take off the resort fees to compensate which was nice. When we first got there, we notice the rug between the beds was wet (no big deal, someone before us probably spilt something). But after a good size thunderstorm came through we got back to the room and it was soaking wet! I walked over to the sliding door to the balcony and found that somewhere there must be a leak bacause the rug was oversaturated with water. No wonder the room smelt a little musty upon arrival! The rugs in the rooms were old and pulling up at all corners and the pull out sofa mattress about 3" thick and VERY uncomfortable. No bodywash in the shower and 1 tissue left in the tissue box. Breakfast was free, but cold sausage and no silverware! Oh, we cannot forget the fire alarm going off at breakfast because of someone in the kitchen setting it off.
Stayed 2 nights in Aug 2024

2/10 Terrible

Breyunnah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty facility
Stayed 2 nights in Aug 2024

6/10 Okay

Lucianne, Union City

Travelled with family and small children
Liked: Staff & service
Very outdated and needs alot of upgrades and repairs. The pool area was great for the kids but not sure about the cleanliness. Bathroom was too small could barely open the door and the AC was not cold would get very warm during the night. There’s so many food options inside the hotel but they close early and have a limited menu. Self parking was 25 dollars a night, expensive. I’d give it a 7 out of 10.
Stayed 3 nights in Aug 2024

6/10 Okay

Lauren

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointed
The customer service at this location was great everyone was extremely friendly. We decided to cut out a day early because the one night we did stay we were not very comfortable our neighbors were extremely loud and the bathroom wasn't the cleanest. The pull out bed was very uncomfortable don't recommend even just to sit and relax on. Walking to our room it smelled like sewer.
Stayed 2 nights in Aug 2024

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
This resort was amazing, friendly staff very attentive to guest needs. Definitely recommend this hotel and we will be staying here in the future
Stayed 2 nights in Aug 2024

8/10 Good

David

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Hotel needs updating.
while we did have a nice quick staycation it definitely could have been better. This hotel is in desperate need of an update, the pool tiles were very dirty, the pool deck had many loose tiles. the outdoor walkways need repair. Some of the fire buttons to press were totally rusted. Our room was never cleaned even after contacting the front desk to request it. I had to call again after 9 PM just to get some clean towels. Our AC would not shut off unless we did it manually. We set it up to 79 degrees and on Auto and low cool and it just blew super cold. Our room lock didn't work and the TV would not work. Both of these were fixed during our stay. Before we arrived, I ask if they had Gluten Free bread available for my wife. I was told yes but when we asked I was told they didn't. Happy Hour was nice, Luis was the bartender and he was great. 1 other issue was the traffic noise in our room was a problem.
Stayed 2 nights in Aug 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024