Hilton Orlando

4.0 star property
Family-friendly hotel connected to the convention centre in Orlando with 5 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Orlando

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Exterior
Interior entrance
Meeting facility
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
  • Bar
  • Room service
The price is NZ$362
includes taxes & fees
24 Dec - 25 Dec

Explore the area

Map
Orlando, FL
  • Orange County Convention Center
    13 min walk
  • Scratch Market
    2 min walk
  • Sand Lake Road Station
    14 min drive
  • Orlando, FL (MCO-Orlando Intl.)
    17 min drive

Room options

Room, 2 Queen Beds, Accessible, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Pool View (Pure Allergy Friendly)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Two Queen Beds, Roll In Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, Multiple Beds, Connecting Rooms

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Room, 1 King Bed, Accessible, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Signature Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 124 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 Bedroom (Connecting Room)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 62 sq m
  • Sleeps 6

Suite, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 93 sq m
  • Sleeps 8
  • 1 King Bed OR 2 Queen Beds

Family Suite, 2 Queen Beds, Accessible

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 93 sq m
  • Sleeps 6
  • 2 Queen Beds

Room (Parlor, Sofabed Only)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
  • 62 sq m
  • Sleeps 8
  • 1 Double Sofa Bed

Signature Suite, Accessible (Roll-In Shower)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 124 sq m
  • Sleeps 2
  • 1 King Bed

King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (Pure Allergy Friendly)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Pool View (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

Two Queens

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Signature Suite, Accessible

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 124 sq m
  • Sleeps 2
  • 1 King Bed

Accessible Two Queens

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
  • 186 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 126 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Sofa Bed and 2 Queen Beds

Accessible King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Two Queens Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

King Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Family Suite, 1 King Bed with Sofa bed

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 93 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Presidential Suite, Accessible (Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
  • 186 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the area

Orlando

You'll be connected to the convention centre at Hilton Orlando, and within a 20-minute stroll of Aquatica and Pointe Orlando. Highlights at this family-friendly hotel include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the steam room. The restaurant, FastBreak, is open for breakfast, lunch and dinner. Bar Tela is the hotel's own bar. Enjoy access to 2 hot tubs and 2 outdoor tennis courts along with a 24-hour gym and a lazy river. 249001 square feet (23133 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include Wi-Fi in public areas and a children's swimming pool. Each morning buffet breakfast is served between 7:00 AM and 11 AM. There's also valet parking, along with the convenience of car rentals on site. .Sights within a 10-minute drive of this 4-property class Orlando hotel include The Wheel at ICON Park™ and Orlando International Premium Outlets.

What's nearby

  • SeaWorld® Orlando - 17 min walk
  • Aquatica - 18 min walk
  • Pointe Orlando - 20 min walk
  • Discovery Cove - 3 min drive
  • The Wheel at ICON Park™ - 4 min drive

Getting around

  • Sand Lake Road Station - 14 min drive
  • Orlando Station - 15 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 31 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Smoooth Java Coffee Bar - ‬12 min walk
  • ‪Rocks - ‬16 min walk
  • ‪Lobby Lounge - ‬2 min walk
  • ‪Cheddar's Scratch Kitchen - ‬10 min walk

About this property

Hilton Orlando

Family-friendly hotel connected to the convention centre in Orlando with 5 restaurants
Hilton Orlando offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with outdoor tennis courts and a lazy river. There are 5 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi and wired Internet are available in public spaces for a fee.

A business centre and meeting rooms are available. Event space at this hotel measures 249001 square feet (23133 square metres) and includes a conference centre. A children's pool, a 24-hour fitness centre, and a terrace are also featured at the family-friendly Hilton Orlando. For a fee, parking is available.

This 4-star Orlando hotel is smoke free.

  • 1 building
  • 1424 guestrooms or units
  • 19 levels
  • 5 dining venues
  • 4 bars or lounges
  • Conference rooms
  • 249001 sq ft of conference space
  • 23133 sq. m of conference space
  • Built in 2009
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Hilton Orlando offers 1424 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access (Wi-Fi speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a safe and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested.

The on-site spa has 15 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); wired internet (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (USD 38 per day; includes in/out privileges)
  • Covered valet parking on site (USD 50 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11 AM for a fee: USD 30 per person
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar

Restaurants on site

  • Bar Tela
  • FastBreak
  • TodoVos
  • Trabucco
  • Tropics Pool Bar & Grill

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 2 spa tubs
  • 24-hour gym
  • Basketball
  • Children's pool
  • Full-service spa
  • Lazy river
  • Piano
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Lazy river
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (249,001 square foot of space)
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • High-pile carpet in room
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

The resort fee includes equipment rental and additional recreational activities and discounts. Guest must present the resort card to receive discounts and access to amenities.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 30.00 per person
  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
  • Fee for in-room wired Internet: USD 0.00 per stay (rates may vary)
  • Fee for wireless Internet in public areas: USD 0.00 per stay (rates may vary)
  • Fee for wired Internet in public areas: USD 0.00 per stay (rates may vary)
  • Covered self-parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 50 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, Eurocard, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Orlando
Hilton Orlando
Orlando Hilton
Hilton Orlando Hotel Orlando
Hilton Orlando Resort

Frequently asked questions

What is the cancellation policy at Hilton Orlando?

Hilton Orlando offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Orlando?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hilton Orlando on 24 Dec 2024 start from NZ$282.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Orlando?

Yep, Hilton Orlando has a covered self car park with in/out privileges for USD 38 per day.

Is there a spa on site at Hilton Orlando?

Yep, there is an onsite spa at Hilton Orlando. It has 2 hot tubs and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hilton Orlando have a pool?

Yep, and guests love it! Hilton Orlando has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hilton Orlando have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Orlando?

Hilton Orlando features 2 outdoor pools, 2 hot tubs and 5 restaurants. All guestrooms come with premium bedding and late-night room service.

What makes Hilton Orlando a romantic place to stay?

Couples spa treatments and poolside dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Hilton Orlando.

Is Hilton Orlando family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Hilton Orlando is a hit with families.

Does Hilton Orlando serve breakfast?

Yeah, buffet breakfast is on offer daily between 7:00 AM and 11 AM.

Is there a free airport shuttle available at Hilton Orlando?

No, Hilton Orlando does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Orlando?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Orlando?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hilton Orlando?

No, only service animals are allowed.

Hilton Orlando Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 554 out of 1000 reviews" "
Rating 8 - Good. 187 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 89 out of 1000 reviews" "
Rating 2 - Terrible. 66 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Christina

Stayed 2 nights in Aug 2024

4/10 Poor

Amaurys

Travelled with family
Disliked: Cleanliness
pool very crowded, no towels and chair to accommodate
Stayed 1 night in Aug 2024

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me gustó. El hotel. La vista. Y la atención al cliente por parte de Vanesa y jhon en especial.
Stayed 2 nights in Aug 2024

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hardest part of the stay was using our Hilton Gift Cards. It made the check in process difficult. Then we still ended up owing a little more after our stay that should have been charged at the beginning. Other than that the rooms were nice. The balcony at the end of each hallway was cool to see out at night. We enjoyed the valet parking. Loved the lazy river and spa area. The waterslide was super fast and fun. The centerpiece in the pool could use some new paint but was cute. The pool tables were disappointing because of the pool stick. It had no tip on the end to properly play but we played as is and still had fun.
Stayed 1 night in Sep 2024

10/10 Excellent

Brandy

Stayed 1 night in Aug 2024

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

lee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude, room was dirty. Started raining and the entire LL had a half inch of rain on the floor. It took staff 30 minutes to just start cleaning the water.
Stayed 2 nights in Aug 2024

8/10 Good

Cortney

Travelled with partner
Liked: Amenities, property conditions & facilities
First off ill say this is my 2nd time staying at this hotel so i have had great experience on previous occasions but this time i was not so happy, first ill start off by saying the other time i stayed i was not driving so i had no clue about the parking situation, so this time i drove and upon ariiving and getting my hotel key nobody explained how to enter and exit the parking garage ao instead of using my hotel kwy card the prompts on the screen just says 35 dollars to park so im like thats strange let me press the call button i pressed and waited and no one answered and by this time i have about 7 cars behind me so i go ahead and pay for the parking, once i return tp the hotel i tell the desk person what was goung on and she said o you just gotta use your room kwy which would have been helpful when i chrcked in so i asked is there any way my money can be refunded, she told me o no i dont know anything about that so the next morning i ask to speak to a manger and they claim they would take care of it which im not sure they did because i will get into that in a second, after all that happened i noticed upon getting on a off the elevator the entire trip that every black or african american person that came into that hotel where all put on the 10th floor including me and my wife now that wouldnt have been a big problem until i decided to just stop on afee other floors to check things out and not really sure if it was a lack of cleaning or what but the hallway rugs looks as if
Stayed 2 nights in Aug 2024

10/10 Excellent

Stacy

Travelled with family
The rooms were clean, staff were very accommodating, the food is great and the amenities were a plus. It felt like staying in a resort.
Stayed 1 night in Aug 2024

10/10 Excellent

Roman

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2024

6/10 Okay

Nesha

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The pool was great my family had a good time on the slide and the lazy river. Unfortunately the shower in our bathroom was clogged the whole time and if one person took a shower the whole tub would fill up. I didn’t get a decent shower our entire stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to perfect
It was a great stay. I enjoyed the lazy river for a few hours. The slide was closed when i went swimming but opened up in the morning when i was checking out. I didn't get to enjoy it. At check in they checked us in to a handicap room without a walk in shower. I came down to change rooms with my girlfriend. They put us in 407, the room was close to perfect.There was no microwave in the room, and smelled like a wet dog. I was authorized for deposit at check in which was fine. Later that night i was charged another 45 dollars perhaps during the night audit which i did not expect. They charge you a 40 dollar resort plus 35 for self parking and if you want wifi and not a honor member you have to pay more. Parking and wifi should be included. Our trip was included with breakfast buffet which was great. Ronnie was on point. He allowed me to go upstairs and bring my girlfriend down and held me a table so i didn't have to wait on line again.
Stayed 1 night in Aug 2024

10/10 Excellent

Adriana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at the pool and lazy river, Bar was so fun
Stayed 2 nights in Aug 2024

8/10 Good

mary

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice stay but could use a little TLC
Overall good but my bathroom had hair on the floor and in the shower when I first walked in like they forgot to clean it. The bedsheets - which are usually super soft when I've stayed in the past were tough and scratchy. I had to sleep on the comforter itself and just wrap it around me. Most of the bikes in the gym were broken with no pedals to use. Otherwise everything was wonderful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Holly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked the pool and activities.
Stayed 3 nights in Aug 2024

6/10 Okay

Tracy

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
I loved the lazy river n pool areas. I love the fact that theres an adult quiet pool although they had a dj that day n music was so loud that the people who wanted quiet at the quiet pool could hear the dj still blasting tunes. The rooms are a bit dated. And the showers still have shower curtains which i think is unsanitary. Also we had 2 rooms booked and the carpets in the rooms were soaking wet to the point that when i tried to lift my foot with my sandals i couldnt lift because i got stuck. We couldnt wear socks in the room because our socks would immediately get wet. We didnt complain or ask for another room because we stayed for only one night and were out most of the day. I used to love it here when the quiet pool was really a quiet pool but rooms and pool area especially quiet spa is deteriorating.
Stayed 1 night in Aug 2024

10/10 Excellent

Gerald, Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience while I was there. The view was incredible from my room. The front desk staff and housekeepers were all amazing!
Stayed 4 nights in Aug 2024

10/10 Excellent

fredrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton is it
Popular hotel in the middle of the convention central. Off the main path so traffic is limited to hotel guest. Parking is covered. Dining is excellent and the pool is the best on idrive
Stayed 1 night in Jul 2024

10/10 Excellent

ilona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been coming here for years love the lazy river the parking convenience but little pricey the food by the pool is pricey as well
Stayed 6 nights in Aug 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Keeley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked how close it was to universal studios and the pool area. Everything seemed extremely overpriced and I think the “resort pass” should be included in the price of the hotel. Also I didn’t like that parking was 35 dollars a day. Why is parking not included. Very beautiful hotel and the pool area was really nice, I just think the price I paid should’ve included the pool and parking.
Stayed 4 nights in Aug 2024

10/10 Excellent

Matt

Stayed 2 nights in Jul 2024

10/10 Excellent

Emily

Stayed 5 nights in Jul 2024

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were rude, combative and disrespectful. I didn’t feel safe there. We cut our trip short and left days early. Not the same hotel it used to be.
Stayed 2 nights in Aug 2024

10/10 Excellent

Yenisley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024