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Holiday Inn & Suites Across From Universal Orlando by IHG

3.0 star property
Family-friendly hotel with 24-hour fitness centre and free theme park shuttle

Photo gallery for Holiday Inn & Suites Across From Universal Orlando by IHG

Terrace/patio
Exterior
Outdoor pool, open 9 AM to 11 PM, free pool cabanas, pool umbrellas
Point of interest
In-room safe, desk, laptop workspace, blackout curtains

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Parking available
The current price is NZ$177
includes taxes & fees
3 Apr - 4 Apr

Explore the area

Map
5916 Caravan Ct, Orlando, FL, 32819
  • Universal Orlando Resort
    ‪3 min walk‬
  • Orlando International Premium Outlets
    ‪9 min walk‬
  • Universal Studios Florida
    ‪18 min walk‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 Bedroom (High Floor)

Room amenity

Suite, 1 Bedroom (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds (High Floor)

Room amenity

Suite, Multiple Beds (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 98 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed (High Floor)

Room amenity

Suite, 1 King Bed (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds (High Floor)

Room amenity

Suite, 2 Double Beds (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 67 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 67 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 98 sq m
  • Sleeps 10
  • 4 Double Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 98 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Holiday Inn & Suites Across From Universal Orlando by IHG. Within just a 10-minute stroll, you'll find popular attractions like Universal Orlando Resort and Orlando International Premium Outlets. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, TGI Fridays, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, kids' swimming pool, free pool cabanas and pool loungers. 12754 square feet (1185 square metres) of event facilities include 10 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 7 AM and 10 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of a free theme park shuttle. .Within a 20-minute walk of this 3-property class Florida Center hotel, attractions include Universal Studios Florida and Universal CityWalk.

What's nearby

  • Universal Orlando Resort - 3 min walk - 0.3 km
  • Orlando International Premium Outlets - 9 min walk - 0.8 km
  • Universal CityWalk - 14 min walk - 1.2 km
  • Universal Studios Florida - 18 min walk - 1.5 km
  • Universal’s Islands of Adventure - 7 min drive - 4.5 km

Getting around

  • Orlando Station - 17 min drive
  • Sand Lake Road Station - 25 min drive
  • Orlando International Airport (MCO) - 28 min drive

Restaurants

  • ‪Miller's Ale House - Orlando Kirkman - ‬8 min walk
  • ‪Bahama Breeze - ‬11 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Five Guys - ‬17 min walk
  • ‪Starbucks - ‬13 min walk

About this property

Holiday Inn & Suites Across From Universal Orlando by IHG

Family-friendly hotel with 24-hour fitness centre and free theme park shuttle
Holiday Inn & Suites Across From Universal Orlando by IHG offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and 10 meeting rooms. Event space at this hotel measures 12754 square feet (1185 square metres) and includes a conference centre. A terrace, a vending machine, and an arcade/games room are also featured at the family-friendly Holiday Inn & Suites Across From Universal Orlando by IHG. For a fee, parking is available.

This 3-star Orlando hotel is smoke free.

  • 390 guestrooms or units
  • 10 levels
  • Conference rooms
  • 12754 sq ft of conference space
  • 1185 sq. m of conference space
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn & Suites Across From Universal Orlando by IHG offers 390 accommodations with video game consoles and a safe. A pillow menu is available. 32-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Portuguese, Spanish

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  • Parking included
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Free theme park shuttle
  • Parking on site (USD 25 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: USD 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • TGI Fridays

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Free theme park shuttle
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Conference centre (12,754 square foot of space)

Outdoors

  • Free pool cabanas
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Printer
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Maximum 2 (weight limit: 65 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.94 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 per person
  • Self-parking fee: USD 25.00 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 9 AM to 11 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Orlando Universal
Holiday Inn Orlando Universal Hotel
Hotel Holiday Inn Orlando Universal
Holiday Inn Across Universal Orlando Hotel
Holiday Inn Across Universal Hotel
Holiday Inn Across Universal Orlando
Holiday Inn Across Universal
Holiday Inn Suites Across From Universal Orlando
Holiday Inn Suites Across From Universal Orlando an IHG Hotel
Holiday Inn & Suites Across From Universal Orlando by IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn & Suites Across From Universal Orlando by IHG?

Holiday Inn & Suites Across From Universal Orlando by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn & Suites Across From Universal Orlando by IHG?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at Holiday Inn & Suites Across From Universal Orlando by IHG on 3 Apr 2025 start from NZ$145.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn & Suites Across From Universal Orlando by IHG?

Yep, Holiday Inn & Suites Across From Universal Orlando by IHG has a self car park with in/out privileges for USD 25.00 per day.

Does Holiday Inn & Suites Across From Universal Orlando by IHG have a pool?

Yep, and guests recommend it! Holiday Inn & Suites Across From Universal Orlando by IHG has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 9 AM to 11 PM.

Is Holiday Inn & Suites Across From Universal Orlando by IHG family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn & Suites Across From Universal Orlando by IHG is a hit with families.

Does Holiday Inn & Suites Across From Universal Orlando by IHG serve breakfast?

Sure does, buffet brekkie is on offer daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Holiday Inn & Suites Across From Universal Orlando by IHG?

No, Holiday Inn & Suites Across From Universal Orlando by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn & Suites Across From Universal Orlando by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Holiday Inn & Suites Across From Universal Orlando by IHG?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn & Suites Across From Universal Orlando by IHG?

Furry friends are welcome at Holiday Inn & Suites Across From Universal Orlando by IHG, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 29 kg per pet.

Holiday Inn & Suites Across From Universal Orlando by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 457 out of 1302 reviews
Rating 8 - Good. 231 out of 1302 reviews
Rating 6 - Okay. 223 out of 1302 reviews
Rating 4 - Poor. 164 out of 1302 reviews
Rating 2 - Terrible. 227 out of 1302 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Harsha

Stayed 3 nights in Dec 2024

2/10 Terrible

Reema

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Amanda

Travelled with family
The property was good, a place to sleep is all we needed it for and it served that purpose. My friend had to change rooms due to smell or needing updated. My suite was good! But clearly the area is popular due to amusement parks so expected what we got for price.
Stayed 1 night in Dec 2024

2/10 Terrible

Lourdes, Miami gardens

Disliked: Cleanliness, amenities, property conditions & facilities
Can't help u with parking, watch out, u get charged every time u got in and out
Stayed 1 night in Dec 2024

4/10 Poor

Lety, Miramar

Travelled with family
Disliked: Amenities, property conditions & facilities
The lobby was nice and decorated beautifully for Christmas. From there everything went downhill. They wanted to charge me extra for checking in before 4. I asked if I could check in now but get my room later since I would be back late and they said no, I had to pay an extra $25 for that. When I returned late at night I was had a surprise extra $27 fee for parking which I had to pay through a scan code. She gave me the paper with instructions but couldn’t walk me through it. She told me everything is on the paper. The halls were dark and musty. The elevators look like if they are falling apart. The beds are tiny. The bathroom has rust stains. They only left three towels for 4 adults. The AC was off. Worst Holiday Inn stay ever.
Stayed 1 night in Dec 2024

2/10 Terrible

Michelle

Disliked: Property conditions & facilities
After a long day at Disney World, it would’ve been nice to check into a decent room. Unfortunately, that was not the case. We needed to use the restroom, but we’re not able to because when we flushed the toilet, the first time, it overflowed. Then we observed that the bedding had gigantic in the sheets on both beds. We reported the problems to maintenance immediately however, nobody came to the room, so we complained again, and then we got supposedly upgraded to another room, which was not the case. As for the second room, the furniture was damaged. We did submit pictures to management about the first room. We will not say this hotel again.
Stayed 1 night in Dec 2024

8/10 Good

Samantha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super close to universal!
Stayed 3 nights in Dec 2024

10/10 Excellent

Jessica

Stayed 1 night in Dec 2024

8/10 Good

Amanda

Travelled with family
Liked: Staff & service, room comfort
You get what you pay for.
The suite was really nice and plenty of space for a family of 6. The carpet throughout was very old and felt gross on your feet. It was unusual that there was no sink in the little kitchenette section but the two full bathrooms were nice.
Stayed 1 night in Dec 2024

10/10 Excellent

LYNN

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was wonderful for our trip! Room was very clean, we had plenty of room for all of us!
Stayed 4 nights in Dec 2024

10/10 Excellent

Victoria

Stayed 3 nights in Nov 2024

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the best spots to stay at and even being across from Universal Studios. Everything was clean and comfortable. The only small gripe was TGI Fridays is odd to have linked to the hotel. However, it was a great experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

COREY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that Fridays is attatched to the hotel and they offer free shuttle service to the theme parks.
Stayed 1 night in Dec 2024

6/10 Okay

Cindy

Stayed 3 nights in Dec 2024

4/10 Poor

Renee

Disliked: Cleanliness, property conditions & facilities
The best part about this hotel is the proximity to the Universal Studios parks. It is a $6 Uber ride away. You can also safely walk there with sidewalks and streetlights everywhere. The shuttle they have runs very infrequently, and we only used it once. The hallway on floor 9 smells heavily like gym socks. The hallways don't seem to be vacuumed well or often. The room smelled musty/mildewy. Blasting the a/c did not help with the odor. Anything metal in the room showed signs of rust. Ex. For hinges, bathroom pipes and fixtures. The windows were very dirty on the outside. If you want a cheap place to stay only for a night or 2, and don't mind odors, this could be your place. Personally, I don't think I'd go back again.
Stayed 2 nights in Dec 2024

6/10 Okay

Sandra

Travelled with family
Dont be fooled
I would not recommend this hotel Tbey advertise shuttle service to Universal, but it is only a few times and you have make a reservation, which they dont tell you when tou check in, its on a sheet in small print that if you dont read immediately, you dont know. They charged 3 days of parking for a 2 night stay, over $80.00 Destination fees close to 50 bucks, that made this hotel over 200 a night, and that include all the uber fees to get back to the hotel because of the shuttle service. How are you supposed to reserve time to come back? Especially when the shuttle only goes a few times. All these extra costs were way more rhan anticipated. It says i think 15 walk to Universal which is not true. The location is deceiving and even though i walk all the time, i couldn't walk to and from the park. This hotel cost me more than a Universal resort hotel No breakfast, not even coffee, pot was always empty. Fridays next door was just as bad, the foid looked like it sat for a hour before we got it, literally made me sick Not happy with this hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Aaliyah

Liked: Cleanliness
Lots of hidden fees don’t make it worth it. Staff not very helpful
Stayed 2 nights in Dec 2024

2/10 Terrible

Ryan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No tv channels minimal amnities
Stayed 3 nights in Dec 2024

6/10 Okay

Victoria

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
Parking is extra , breakfast is extra. tvs in room don’t work, low water pressure in showers & staff could be more helpful at the front
Stayed 1 night in Dec 2024

10/10 Excellent

nick

Stayed 5 nights in Nov 2024

2/10 Terrible

Sonya

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the NASTIEST hotel I’ve ever stayed in! I had to go to Walmart and buy cleaning supplies and Lysol spray to disinfect my room. The sinks and tubs had leaks, the plumbing got backed up, worst of all the staff didn’t seem to care.
Stayed 6 nights in Dec 2024

4/10 Poor

Melissa

Travelled with family
Disliked: Property conditions & facilities
Everything was old. Felt old. Our room STANK like mold and it was like being in an old lady who smoked house. Like there were burn marks in the toilet seat from someone ashing in the toilet and ashes in the tile grout in the bathroom. If I could have gotten my money back I would have but we checked in late after the parks. On top of that, they want you to pay an additional 25 dollars to park in their crappy parking lot. I felt gross just sleeping in this place. Never again.
Stayed 1 night in Dec 2024