Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel

3.0 star property
Family-friendly Orlando hotel in Florida Center with a 24-hour fitness centre
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel

Terrace/patio
Exterior
Suite, Multiple Beds (High Floor)
Exterior
Lobby

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
5916 Caravan Ct, Orlando, FL, 32819
  • Universal Orlando Resort
    3 min walk
  • Orlando International Premium Outlets
    10 min walk
  • Orlando Outlet Marketplace
    14 min walk
  • Orlando, FL (MCO-Orlando Intl.)
    21 min drive

Room options

Suite, 1 Bedroom (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

Suite, Multiple Beds (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 98 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Suite, 1 King Bed (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 2 Double Beds (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Sofa bed - queen
  • 67 sq m
  • Sleeps 6
  • 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 67 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 1
  • 1 Single Bed

Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Sofa bed - queen
  • 98 sq m
  • Sleeps 10
  • 4 Double Beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
  • 98 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

Similar properties

About the area

Orlando

A family-friendly stay in Orlando awaits you at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel. Within just a 10-minute stroll, you'll find popular attractions like Universal Orlando Resort and Orlando International Premium Outlets. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, TGI Fridays, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, kids' swimming pool, free pool cabanas and pool loungers. 12754 square feet (1185 square metres) of event facilities include 10 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 7 AM and 10 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of a free theme park shuttle. .Within a 20-minute walk of this 3-property class Florida Center hotel, attractions include Universal’s Islands of Adventure and Universal CityWalk.

What's nearby

  • Universal Orlando Resort - 3 min walk
  • Orlando International Premium Outlets - 10 min walk
  • Universal CityWalk - 20 min walk
  • Universal Studios Florida - 3 min drive
  • The Wizarding World of Harry Potter™ - 4 min drive

Getting around

  • Orlando Station - 11 min drive
  • Sand Lake Road Station - 19 min drive
  • Orlando International Airport (MCO) - 21 min drive

Restaurants

  • ‪Miller's Ale House - Orlando Kirkman - ‬8 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Bahama Breeze - ‬12 min walk
  • ‪Five Guys - ‬17 min walk
  • ‪TGI Friday's - ‬1 min walk

About this property

Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel

Family-friendly Orlando hotel in Florida Center with a 24-hour fitness centre
Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and 10 meeting rooms. Event space at this hotel measures 12754 square feet (1185 square metres) and includes a conference centre. A terrace, a vending machine, and an arcade/games room are also featured at the family-friendly Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel. For a fee, parking is available.

This 3-star Orlando hotel is smoke free.

  • 390 guestrooms or units
  • 10 levels
  • Conference rooms
  • 12754 sq ft of conference space
  • 1185 sq. m of conference space
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel offers 390 accommodations with video game consoles and a safe. A pillow menu is available. 32-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Free theme park shuttle
  • Parking on site (USD 25 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: USD 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • TGI Fridays

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Free theme park shuttle
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Conference centre (12,754 square foot of space)

Outdoors

  • Free pool cabanas
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Maximum 2 (weight limit: 65 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.94 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 per person
  • Self-parking fee: USD 25.00 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 9 AM to 11 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Orlando Universal
Holiday Inn Orlando Universal Hotel
Hotel Holiday Inn Orlando Universal
Holiday Inn Across Universal Orlando Hotel
Holiday Inn Across Universal Hotel
Holiday Inn Across Universal Orlando
Holiday Inn Across Universal
Holiday Inn Suites Across From Universal Orlando
Holiday Inn Suites Across From Universal Orlando an IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel?

Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel?

As of 4 Nov 2024, prices found for a 1-night stay for 2 adults at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel on 6 Nov 2024 start from NZ$117.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel?

Yep, Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel has a self car park with in/out privileges for USD 25.00 per day.

Does Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel have a pool?

Yep, and guests recommend it! Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 9 AM to 11 PM.

Is Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel is a hit with families.

Does Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel serve breakfast?

Sure does, buffet brekkie is on offer daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel?

No, Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel?

Furry friends are welcome at Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 29 kg per pet.

Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 325 out of 910 reviews" "
Rating 8 - Good. 173 out of 910 reviews" "
Rating 6 - Okay. 156 out of 910 reviews" "
Rating 4 - Poor. 97 out of 910 reviews" "
Rating 2 - Terrible. 159 out of 910 reviews" "

7.4/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Trici

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay here! We stayed 3 nights and selected this property for proximity to Universal Orlando parks. The room was very clean and spacious! We had a 2 bedroom, 2 bathroom with a living area and kitchenette. It was like having our own apartment. Only complaint is that there was a coffee pot on the kitchenette but no sink. There is an entire counter space with just a Keurig and some coffee pods and tea. No sink to fill the pot with water, you have to walk into one of the bathrooms to utilize a sink for water. Outside of that everything was fantastic. We utilized the bus to the park one morning but walked back because the bus only runs until 8pm and parked closed at 9. We took a taxi the next AM back to Universal and it cost about $10. The pool was great as well, overall recommend staying here is you want close proximity to Universal at an affordable price.
Stayed 3 nights in Jul 2024

6/10 Okay

Ingrid

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean and the front desk always looked busy with no time for being polite. Not a warm welcome. Coffee machine broken and shower curtain was missing
Stayed 2 nights in Aug 2024

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Hector

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in May 2024

2/10 Terrible

Michael

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like pee and was completely unclean. They left one person at the desk and he could not attend to anyone's needs.
Stayed 1 night in Jul 2024

2/10 Terrible

Robert

Disliked: Cleanliness, room comfort
Nite mare
Arrived at check in time and was told the room was being cleaned. We were asked to go eat and it would be ready when we returned. We ate some dinner after a long days travel and returned to the front desk approximately and hour and a half later. The room was still not ready and we were told yo take a seat. 2 hrs later we got into our room down a dark hallway in the back maintenance area. The room smelled like someone had dumped perfume all over the room. That was the last time it was cleaned for 2 days. We were gone all day so they could have cleaned the room. We had to get our own towels each day, and when they adked for our room number they said it wasn't even occupied. Begining to end this was a terrible stay!!!!!
Stayed 4 nights in Jul 2024

10/10 Excellent

loretta

Stayed 4 nights in Jul 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Crystal

Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness
Not recommended!!
Will not be staying at this hotel again! I had my room already paid in advance and they cancel my room due to a late check in! Also there were small bugs all over the furniture and room. They also charge you for parking for every day of your stay!! I will not recommend to a family staying for vacation!
Stayed 4 nights in Jul 2024

6/10 Okay

Charnettee

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jul 2024

2/10 Terrible

Nadia

Travelled with family
Disliked: Cleanliness, room comfort
Don’t visit
Room wasn’t clean. I went to front desk and the nice lady at the front moved me to another that also wasn’t clean. Sheets were dirty, spots in the carpet as well decor. The bathroom hasn’t been properly clean in a while. Let’s not talk about the ANTS!!! This property was horrendous! Nothing was done at all to make my stay better.
Stayed 2 nights in Jul 2024

10/10 Excellent

Roxann, Jefferson

Liked: Cleanliness, property conditions & facilities
Overall great vaycay
Stayed 5 nights in May 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
My review
The stay was not good at all since they made me wait half an hour to give me a room that I paid for and said that there are no rooms available after It was all paid for. Also the bed wasn’t as clean as it should’ve have been.
Stayed 2 nights in Jul 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, room comfort
Recommend
Very clean and reasonably priced.we loved the beautiful pool and staff was polite and helpful
Stayed 2 nights in Jul 2024

2/10 Terrible

Marisol

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Amenities, property conditions & facilities
To begin there’s no way you go walking to universal from this hotel, that is a wrong description! 2nd when arrived to check in you are surprised with hidden fees!3rd the room I paid for was a premium room and I was placed at a room full of mold the room stunk,
Stayed 4 nights in Jul 2024

2/10 Terrible

Morgan

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
property did not disclose the parking fee for each night of stay. Rooms smelled like mildew, the hotel was in bad condition except for the very misleading entrance. if you couldn't come to the front desk, they could not bring you towels or blankets. Our room was not serviced or added new towels in the three days we stayed, only the trash was taken out. gross hotel, bad customer service, and heavily overcharged. we will never stay here again.
Stayed 3 nights in Jul 2024

2/10 Terrible

April

Stayed 5 nights in Jul 2024

2/10 Terrible

Maria de Los Angeles

Travelled with family
Disliked: Cleanliness, room comfort
unpleasant experience
The cleaning is poor, the check-in is super slow, there is no effective communication at the time of check-in. The cleaning service is not daily, it should be by request only but they did not tell me. The housekeeping team entered the room, left two towels and did not even replenish the coffee or Cleaner the room. In short, the experience was super unpleasant.
Stayed 2 nights in Jul 2024

6/10 Okay

RYAN

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jul 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness, property conditions & facilities
Nice and close to Universal, Uber only $6
Stayed 1 night in Jul 2024

6/10 Okay

hidalia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
very good location , staff was friendly ... room was not clean the tv in one of the bedrooms did not work and only lamp for light i asked for a different room and they had none available
Stayed 1 night in Jul 2024

4/10 Poor

Amy

Stayed 2 nights in Jul 2024

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness
Disappointed and not worth the price
2 out of the 3 desk clerks we encountered were passive and not very helpful. The one who checked us in, took so long chatting about the previous customer and their troubles that we missed our chance to get food. The vending machines don’t work and the hotel has no way of reimbursing you. Our room did not have any toiletries nor bedding. We had to go down and get them and the desk attendant seemed mildly put out that he had to go get bedding. The hotel showed many signs of wear and I would not walk on the carpets in the room nor the hallway barefoot if I were you. The desks selling the Holiday Inn timeshare resorts as well as the one who handles tickets to parks can be misleading. We ended up spending $400 more than if we just waited until we got to the park. The area is incredibly noisy starting in the early hours of the morning. For a hotel establishment next to Universal Studios, is by no means family friendly. It has nothing to offer. We were disappointed and for the money we could’ve done much much better. You live, you learn. The beds was comfortable.
Stayed 2 nights in Jul 2024

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness
Room smelled like urine
Room smelled like urine
Stayed 2 nights in Jul 2024