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Universal's Hard Rock Hotel

4.0 star property
Family-friendly Orlando hotel in Florida Center with 3 restaurants
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Universal's Hard Rock Hotel

Suite, 1 King Bed, Non Smoking (The King Suite) (FREE Universal Express Unlimited^) | Living area
Lobby lounge, pool views, open daily
Exterior
Point of interest
Outdoor pool, pool cabanas (surcharge), pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • Parking available
  • Breakfast available
  • Laundry
The price is NZ$1,097
includes taxes & fees
26 Jan - 27 Jan

Explore the area

Map
5800 Universal Blvd, Orlando, FL, 32819
  • Universal Orlando Resort
    ‪6 min walk‬
  • Universal CityWalk
    ‪11 min walk‬
  • Universal Studios Florida
    ‪13 min walk‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite, Non Smoking (Future Rock Star Suite) (FREE Universal Express Unlimited^)

Suite, Non Smoking (Future Rock Star Suite) (FREE Universal Express Unlimited^)

Suite, Non Smoking (Future Rock Star Suite) (FREE Universal Express Unlimited^)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
  • 74 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Club Room, 2 Queen Beds, Non Smoking (Hard Rock Club) (FREE Universal Express Unlimited^)

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 2 Queen Beds, Non Smoking (Hard Rock Club) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 35 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Non Smoking (Hard Rock Club) (FREE Universal Express Unlimited^)

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 King Bed, Non Smoking (Hard Rock Club) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds (Mobility) (FREE Universal Express Unlimited^)

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 2 Queen Beds (Mobility) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (The King Suite) (FREE Universal Express Unlimited^)

Suite, 1 King Bed, Non Smoking (The King Suite) (FREE Universal Express Unlimited^)

Suite, 1 King Bed, Non Smoking (The King Suite) (FREE Universal Express Unlimited^)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View (FREE Universal Express Unlimited^)

View from room

Room, 2 Queen Beds, Non Smoking, Pool View (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (FREE Universal Express Unlimited^)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Garden View (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 35 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Deluxe Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Deluxe Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
  • 50 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Deluxe Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Deluxe Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Garden View (Mobility) (FREE Universal Express Unlimited^)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Garden View (Mobility) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Garden View (Mobility, Roll-In Shower) (FREE Universal Express Unlimited^)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Garden View (Mobility, Roll-In Shower) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

Similar properties

Exterior

Universal’s Loews Portofino Bay Hotel

Pool
Hot tub
Pet-friendly
Waterslide
4.5 out of 5, Wonderful, (1000)
The price is NZ$1,811
for 1 room
includes taxes & fees
8 Feb - 9 Feb
Universal’s Loews Portofino Bay Hotel

About the area

Orlando

A family-friendly stay in Orlando awaits you at Universal's Hard Rock Hotel. Within just a 15-minute stroll, you'll find Universal CityWalk and Universal Studios Florida. Highlights at this hotel include 3 restaurants, an outdoor swimming pool and a poolside bar. .The restaurant, The Kitchen, serves American cuisine and is open for breakfast, lunch and dinner. Velvet Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the gym, sauna, waterslide and pool cabanas. 5995 square feet (557 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, early theme park entry and express theme park tickets. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free theme park shuttle. .Places within a 30-minute walk of this 4-property class Florida Center hotel include Universal’s Islands of Adventure and Universal’s Volcano Bay.

What's nearby

  • Universal Orlando Resort - 6 min walk
  • Universal CityWalk - 11 min walk
  • Universal Studios Florida - 13 min walk
  • Universal’s Islands of Adventure - 16 min walk
  • Universal’s Volcano Bay - 6 min drive

Getting around

  • Orlando Station - 11 min drive
  • Sand Lake Road Station - 18 min drive
  • Orlando International Airport (MCO) - 21 min drive

Restaurants

  • ‪MEN IN BLACK: Alien Attack - ‬11 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪Voodoo Doughnut - ‬11 min walk
  • ‪Red Oven Pizza Bakery - ‬13 min walk
  • ‪NBC Sports Grill & Brew - ‬10 min walk

About this property

Universal's Hard Rock Hotel

Family-friendly Orlando hotel in Florida Center with 3 restaurants
As a guest of Universal's Hard Rock Hotel, you'll find an outdoor pool, a waterslide, a sauna, and a fitness centre. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 5995 square feet (557 square metres) and includes a conference centre. Early theme park entry, express theme park tickets, and a vending machine are also featured at the family-friendly Universal's Hard Rock Hotel. Parking is available for a fee.

This 4-star Orlando hotel is smoke free.

  • 650 guestrooms or units
  • 7 levels
  • 3 dining venues
  • Conference rooms
  • 5995 sq ft of conference space
  • 557 sq. m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Universal's Hard Rock Hotel offers 650 accommodations with iPod docking stations and a safe. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • beachclub
  • Emack and Bolios
  • The Kitchen
  • The Palm
  • Velvet Bar

Things to do

  • Arcade/game room
  • Beach volleyball
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Early theme park entry
  • Express theme park tickets
  • Free cot
  • Free theme park shuttle
  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5,995 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults and USD 5 to 20 for children
  • Self-parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hard Rock Hotel Orlando
Hard Rock Hotel Universal Orlando
Hard Rock Hotel Universal Orlando Orlando
Hard Rock Orlando
Hard Rock Orlando Universal
Hard Rock Universal Orlando
Hard Rock Universal Orlando Orlando
Hotel Hard Rock Universal Orlando
Universal Hard
Universal Hard Rock Orlando
Universal's Hard Rock Hotel ®
Universal's Hard Rock ®

Frequently asked questions

What is the cancellation policy at Universal's Hard Rock Hotel?

Universal's Hard Rock Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Universal's Hard Rock Hotel?

As of 25 Jan 2025, prices found for a 1-night stay for 2 adults at Universal's Hard Rock Hotel on 26 Jan 2025 start from NZ$1,096.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Universal's Hard Rock Hotel?

Yep, Universal's Hard Rock Hotel has a self car park with in/out privileges for USD 36 per night.

Does Universal's Hard Rock Hotel have a pool?

Yep, and guests love it! Universal's Hard Rock Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Universal's Hard Rock Hotel have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Universal's Hard Rock Hotel?

Universal's Hard Rock Hotel features an outdoor pool, a steam room and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Universal's Hard Rock Hotel a romantic place to stay?

Al fresco dining and a lounge bar, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Universal's Hard Rock Hotel.

Is Universal's Hard Rock Hotel family-friendly?

You bet! With amenities such as express theme park tickets and early theme park entry, as well as free infant beds in the guestrooms, it's no surprise that Universal's Hard Rock Hotel is a hit with families.

Does Universal's Hard Rock Hotel serve breakfast?

Yep, cooked-to-order brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Universal's Hard Rock Hotel?

No, Universal's Hard Rock Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Universal's Hard Rock Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Universal's Hard Rock Hotel?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Universal's Hard Rock Hotel?

Furry friends are welcome at Universal's Hard Rock Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Universal's Hard Rock Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 706 out of 1004 reviews" "
Rating 8 - Good. 165 out of 1004 reviews" "
Rating 6 - Okay. 79 out of 1004 reviews" "
Rating 4 - Poor. 29 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Rachel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was one of the coldest hotels I’ve ever stayed out. While the temperature dropped significantly the hotel were unable to adjust making it really cold place.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kristofer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Nicola

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not worth the extortionate price tag. RUDE STAFF
My daughter’s clothes, room pass card, and money were stolen from her sun lounger. Bearing in mind there were no sign posted lockers or any visible. You need to take your room key with you as it gives you access into the pool area. 3 members of staff I spoke to about helping me locate it and none were helpful at all. In fact the manger was down right rude. The guy on reception when I went back the following morning to see if the items had been handed in said. “ you know times are hard nowadays. People will take opportunity’s to take stuff, you win some you lose some “. Absolutely disgusting!! Bearing in mind she had just spent $27 on the lanyard and holder to hold her pass as you need the room key card to access all your park extras so not only did she lose her belongings and her money she lost them I eh she also spent on the items. I will not stay here again. The hotel is beautiful but if you look closer the carpets are stained and dirty.
Stayed 1 night in Oct 2024

10/10 Excellent

Claudia

Stayed 1 night in Oct 2024

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 1 night in Jun 2024

10/10 Excellent

maritza, Salinas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Tired and poor service
The hotel staff were not the friendliest, even to get basic service out of them you had to tip. The room was never cleaned before 5pm despite us asking for earlier cleaning and we agreed late check out but a maid came knocking to remove us from the room at 11am. Second time staying disappointing to see standards slipping- if it weren’t for the staff express passes we wouldn’t stay again
Stayed 4 nights in Oct 2024

10/10 Excellent

BARRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Martin

Stayed 1 night in Oct 2024

10/10 Excellent

Lauren

Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

Stayed 3 nights in Sep 2024

6/10 Okay

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Expecting more. Thought the room and bathroom would be a little nicer than it was. One day was woken up by construction above our room. They knew there was construction in that room area. They shouldn’t of booked that room. Another night a guest opened our door to our room in the middle of the night. That’s unacceptable.
Stayed 8 nights in Sep 2024

8/10 Good

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if visiting Universal parks.
We loved this hotel. Very convenient to Universal parks by 3 minute walk or water taxi. Also the complementary express pass to the parks was a great bonus. Staff was very friendly. Hotel was very clean.
Stayed 4 nights in Sep 2024

10/10 Excellent

Milton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service everywhere on property is efficient, friendly, reliable and professional. Amenities are plentiful. Safety and ease to park can not be matched. The pool is warm. Pool toys and activities are abundant (volleyball, slide, sandy area, zero entry, noodles, beach balls, billiards, ping pong, etc.
Stayed 1 night in Oct 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool.
Stayed 2 nights in Sep 2024

8/10 Good

Simon

Stayed 1 night in Sep 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant property to stay at with easy access to the universal parks. Hurricane helene did dampen our stay though. We would have thought we would have the ability to change our express pass to a different day after our visit. This would have been a nice touch to make sure we made the most out of our express pass as there were a lot of weather delays due to the hurricane.
Stayed 2 nights in Sep 2024

4/10 Poor

Jo

Liked: Staff & service, amenities
We usually love our stay at Hard Rock but this was a little disappointing. We requested a quiet room, however we were put in a room directly above the big air conditioning units which ran all night. We could sleep with ear plugs in, so didnt request to move but having requested a quiet room we were a little surprised! The room itself was also a bit tired looking and shabby which again is unusual for Hard Rock.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kaz

Stayed 1 night in Sep 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Service and hospitality was incredible!
Stayed 4 nights in Sep 2024

10/10 Excellent

Philippe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Sep 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Rivera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful. Pool is awesome. Service is great. Staff is super friendly. BUT the furniture in the room looks outdated and worn.
Stayed 1 night in Sep 2024