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Universal’s Loews Portofino Bay Hotel

4.0 star property
Family-friendly Orlando hotel in Florida Center with 5 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Universal’s Loews Portofino Bay Hotel

Exterior
Property amenity
View from room
Suite, Non Smoking (Despicable Me Kids Suite) (FREE Universal Express Unlimited^)
Property amenity

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Room service
    Room service
  • Hot tub
    Hot tub
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
5601 Universal Blvd, Orlando, FL, 32819
  • Universal Orlando Resort
    5 min walk
  • Universal CityWalk
    10 min walk
  • Universal Studios Florida
    13 min walk
  • Orlando, FL (MCO-Orlando Intl.)
    21 min drive

Room options

View all photos for Room, 2 Queen Beds, Non Smoking, Bay View (FREE Universal Express Unlimited^)

Free toiletries, hair dryer, dressing gowns, towels

Room, 2 Queen Beds, Non Smoking, Bay View (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • 42 sq m
  • Bay view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Garden View (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Bay View (FREE Universal Express Unlimited^)

View from room

Room, 1 King Bed, Non Smoking, Bay View (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • 42 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Garden View (Hearing) (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Garden View (Hearing) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Garden View (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Garden View (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Shower/bath combination
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Garden View (Roll-In Shower) (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Garden View (Roll-In Shower) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking (Despicable Me Kids Suite) (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, Non Smoking (Despicable Me Kids Suite) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • 60 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Club Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

View from room

Club Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Separate bath and shower
  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Universal’s Loews Portofino Bay Hotel. Within just a 15-minute stroll, you'll find Universal CityWalk and Universal Studios Florida. Highlights at this hotel include 5 restaurants, 3 outdoor swimming pools and 3 hot tubs. .The fine-dining restaurant, Bice Ristorante, serves Italian cuisine and is open for dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, waterslide, pool cabanas and pool loungers. 42000 square feet (3902 square metres) of event facilities include a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, early theme park entry and express theme park tickets. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free theme park shuttle. .With a stay at this 4-property class Florida Center hotel, you'll be 1.3 km (0.8 mi) from Universal’s Islands of Adventure and 2.6 km (1.6 mi) from Universal’s Volcano Bay.

What's nearby

  • Universal Orlando Resort - 5 min walk - 0.5 km
  • Universal CityWalk - 10 min walk - 0.9 km
  • Universal Studios Florida - 13 min walk - 1.1 km
  • Universal’s Islands of Adventure - 16 min walk - 1.4 km
  • Universal’s Volcano Bay - 6 min drive - 4.4 km

Getting around

  • Orlando Station - 12 min drive
  • Sand Lake Road Station - 19 min drive
  • Orlando International Airport (MCO) - 21 min drive

Restaurants

  • ‪MEN IN BLACK: Alien Attack - ‬11 min walk
  • ‪Starbucks - ‬13 min walk
  • ‪Voodoo Doughnut - ‬11 min walk
  • ‪NBC Sports Grill & Brew - ‬10 min walk
  • ‪Mel's Drive-In - ‬7 min walk

About this property

Universal’s Loews Portofino Bay Hotel

Family-friendly Orlando hotel in Florida Center with 5 restaurants
Universal’s Loews Portofino Bay Hotel offers its guests 3 outdoor swimming pools and 3 hot tubs along with a waterslide and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this hotel measures 42000 square feet (3902 square metres) and includes a conference centre. A terrace, early theme park entry, and express theme park tickets are also featured at the family-friendly Universal’s Loews Portofino Bay Hotel. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Orlando hotel.

  • 750 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 42000 sq ft of conference space
  • 3902 sq. m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Universal’s Loews Portofino Bay Hotel offers 750 accommodations with iPod docking stations and a safe. 42-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Covered parking on site (USD 33 per night; includes in/out privileges)
  • Valet parking on site (USD 42 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bice Ristorante
  • Mama Dellas Ristorante℠
  • Sal's Market Deli
  • Splendido Bar & Grill
  • Trattoria del Porto™

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Early theme park entry
  • Express theme park tickets
  • Fenced pool
  • Free cot
  • Free theme park shuttle
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (42,000 square foot of space)

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Renovations and closures

The property will be renovating from 28 July 2023 to 15 March 2025 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults and USD 5 to 20 for children
  • Covered self-parking fee: USD 33 per night (in/out privileges)
  • Valet parking fee: USD 42 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Loews Portofino
Loews Hotel Universal
Loews Portofino Bay Hotel Universal Orlando
Loews Portofino Bay Hotel Universal Orlando Orlando
Loews Portofino Bay Universal Orlando
Loews Portofino Bay Universal Orlando Orlando
Loews Portofino Hotel
Portofino Hotel Universal
Portofino Loews Hotel
Universal Portofino Hotel
Universal's Loews Portofino Bay Hotel Orlando
Universal's Loews Portofino Bay Orlando

Frequently asked questions

What is the cancellation policy at Universal’s Loews Portofino Bay Hotel?

Universal’s Loews Portofino Bay Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Universal’s Loews Portofino Bay Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Universal’s Loews Portofino Bay Hotel on 11 Dec 2024 start from NZ$933.2, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Universal’s Loews Portofino Bay Hotel?

Yep, Universal’s Loews Portofino Bay Hotel has a covered self car park with in/out privileges for USD 33 per night.

Does Universal’s Loews Portofino Bay Hotel have a pool?

Universal’s Loews Portofino Bay Hotel has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Universal’s Loews Portofino Bay Hotel have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Universal’s Loews Portofino Bay Hotel?

Universal’s Loews Portofino Bay Hotel features 3 outdoor pools, 3 hot tubs and 5 restaurants.

Is Universal’s Loews Portofino Bay Hotel family-friendly?

You bet! With amenities such as express theme park tickets and early theme park entry, as well as free infant beds in the guestrooms, it's no surprise that Universal’s Loews Portofino Bay Hotel is a hit with families.

Does Universal’s Loews Portofino Bay Hotel serve breakfast?

You bet, cooked-to-order brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Universal’s Loews Portofino Bay Hotel?

No, Universal’s Loews Portofino Bay Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Universal’s Loews Portofino Bay Hotel?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Universal’s Loews Portofino Bay Hotel?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Universal’s Loews Portofino Bay Hotel?

Furry friends are welcome at Universal’s Loews Portofino Bay Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Universal’s Loews Portofino Bay Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 675 out of 1003 reviews" "
Rating 8 - Good. 178 out of 1003 reviews" "
Rating 6 - Okay. 76 out of 1003 reviews" "
Rating 4 - Poor. 40 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra, Doral

Liked: Cleanliness, staff & service, property conditions & facilities
Portofino has some construction going on, but the area was very clean and the beach pool is wonderful.
Stayed 1 night in Aug 2024

10/10 Excellent

Jonaire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, they should include breakfast
Stayed 5 nights in Aug 2024

10/10 Excellent

ALLEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Besides the construction that was going on we had a wonderful stay. The food at the onsite restaurants was high, recommend walking off property to other restaurants.
Stayed 7 nights in May 2024

10/10 Excellent

Robert

Stayed 2 nights in Aug 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in the Minions suite. Ground floor room. Very large rooms. With the kids beds big enough for an adult. Hotel is getting work done. So half of the betel is covered in scaffolding. But it didn’t affect our room in the East wing. Only down side was the food & drink price. We just fancied a light meal after being in the parks. The quick serve deli $35 for a standard size pizza. And wanting to charge $7.50 for water in your room.
Stayed 1 night in Aug 2024

2/10 Terrible

Mathew

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Constuction Site and Terrible Service - AVOID
The hotel is a building site with construction noise from early morning until 5pm. Please do not waste your money here, service equally appalling and despite my complaints they really do not care offering to refund my parking as compensation for a $5K booking! Absolutely appalling customer service. This was our 5th visit and will never stay at a Loews property again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Myungseok

Stayed 1 night in Aug 2024

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside work only affected us minimally until the last day when I was trying to watch tv and they were on a scaffold right outside my window making all kinds of noise.
Stayed 5 nights in Jul 2024

10/10 Excellent

Summer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The boat ride to universal was convenient and nice. The staff was very helpful and nice
Stayed 3 nights in Jul 2024

6/10 Okay

Adriana

Liked: Cleanliness, staff & service
Dois dias sem arrumação no quarto mesmo estando com um quarto CLUB
Stayed 4 nights in Jun 2024

6/10 Okay

Tanya

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This Resort was more like a regular hotel. I would recommend not staying until construction is done. The Hard Rock Resort is a better fit if you have teens. The building seemed old and carpets were worn and old as well. However, it was a nice place to come back to after a day at other resorts and Park Days.
Stayed 5 nights in Jun 2024

10/10 Excellent

YANET

Stayed 2 nights in May 2024

6/10 Okay

David

Stayed 2 nights in May 2024

10/10 Excellent

OMAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the best
Stayed 1 night in May 2024

10/10 Excellent

gayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Portafino
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in May 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms with friendly staff. Easy transport to universal parks.
Stayed 5 nights in May 2024

6/10 Okay

Jasmine

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Not a good stay at all. We had been looking forward to this stay as it’s been one of the universal hotels e have never stayed at. Firstly we requested if possible to have a room close to the harbour on a high floor. Originally we were given bottom//ground floor, we were told they could accommodate a room 10 rooms closer to the harbour on the second floor. This was not the case, we were place in the room furthest away from the harbour on the second floor, not given good directions to get to the room, we got lost. Room was dated, bathroom shower had black mold, tile grout in entry way was out g black with dirt. It just didn’t feel it look like a hotel that’s $600 per night.
Stayed 1 night in May 2024

6/10 Okay

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was under construction and I was not informed until it was too late to cancel my booking. The staff gave me incorrect information about my early access to Universal, which ended up costing us some valuable time in the parks. I still love this hotel and will stay here again, but I guess I will have to do more of my own research because the staff isn’t very informative or aware of what’s going on.
Stayed 1 night in May 2024

4/10 Poor

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in May 2024

6/10 Okay

Ross

Liked: Staff & service
Disliked: Property conditions & facilities
We were told there was minor exterior work taking place. What we did not realise until we arrived is that most of the front of the property was covered with scaffolding and there was working going on every weekday. Some windows were covered up and also the whole Bay Area movement was restricted due to building work.
Stayed 5 nights in Apr 2024

4/10 Poor

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Paid extra for bay view they were renovating while we were there, so there was a cover on the side of the building so could not see out the windows. 2 separate mornings we were woken by construction, sounded like it was 1 room away. If you self park and want to visit friends who live in the area you are gonna get charged$31.00 each time you leave that's right from Tuesday- Friday we left the property in our own vehicle 3 times $93.00. On the bright side of you are going to universal studios and Islands of adventure like we did the boats and busses are very convenient.
Stayed 3 nights in Apr 2024

2/10 Terrible

ALAN

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Elizabeth

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't go until the refurbishments are complete
Our key for theme park didn't work on first day and at one ride we were told to go to guest services, queued there for 30 mins to then be told that there was no need to come here and they knew the cards weren't working that day and that they were notifying those operating the rides. You should just close the hotel as the amount of works being undertaken was so extreme it completely ruined our stay there. To walk outside and all you can hear is drilling and clunking of metal from the scaffolding is more than a little bit of work going on. The time spent waiting for our take away pizza was a little extreme from the deli. When we arrived the signage to find our room was non existent, it took us 20 minutes to find it and it was out of pure luck that we got to it. The number of water taxi's to take us to and from the parks was way too low, we had to queue for 30 minutes on two occasions to return from the park to the hotel, that is just not acceptable.
Stayed 1 night in Apr 2024