See all properties
Save

Universal’s Loews Royal Pacific Resort

4.0 star property
Family-friendly Orlando hotel in Florida Center with 3 restaurants
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Universal’s Loews Royal Pacific Resort

Outdoor pool, pool cabanas (surcharge), pool umbrellas
Lobby
Exterior
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • Parking available
  • Breakfast available
  • Laundry
The current price is NZ$897
includes taxes & fees
9 Feb - 10 Feb

Explore the area

Map
6300 Hollywood Way, Orlando, FL, 32819
  • Universal CityWalk
    ‪5 min walk‬
  • Universal’s Islands of Adventure
    ‪6 min walk‬
  • Universal Studios Florida
    ‪9 min walk‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Mobility) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds (Mobility) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Club Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Hairdryer
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Separate bedroom
Bathrobes
Designer toiletries
  • 31 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Water View) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 2 Queen Beds, Non Smoking (Water View) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Bathrobes
Designer toiletries
Hairdryer
  • 31 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (Jurassic Kids' Suite) (FREE Universal Express Unlimited^)

Suite, Multiple Beds, Non Smoking (Jurassic Kids' Suite) (FREE Universal Express Unlimited^)

Suite, Multiple Beds, Non Smoking (Jurassic Kids' Suite) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Hairdryer
Shower/bath combination
  • 62 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Room, 2 Queen Beds (Water View, Mobility) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 2 Queen Beds (Water View, Mobility) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Water View, Hearing) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 2 Queen Beds (Water View, Hearing) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Water View) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Non Smoking (Water View) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Private bathroom
Hairdryer
Bathrobes
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Club Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
  • 31 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Hearing) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 King Bed with Sofa bed (Hearing) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Bathrobes
Designer toiletries
Hairdryer
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Hearing) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds (Hearing) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Mobility, Roll-In Shower) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds (Mobility, Roll-In Shower) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

Similar properties

Exterior

Universal’s Loews Portofino Bay Hotel

Pool
Hot tub
Pet-friendly
Waterslide
4.5 out of 5, Wonderful, (1004)
The price is NZ$2,250
for 1 room
includes taxes & fees
15 Feb - 16 Feb
Universal’s Loews Portofino Bay Hotel

About the area

Orlando

A family-friendly stay in Orlando awaits you at Universal’s Loews Royal Pacific Resort. Within just a 10-minute stroll, you'll find Universal CityWalk and Universal’s Islands of Adventure. Highlights at this hotel include 3 restaurants, an outdoor swimming pool and a poolside bar. .The sushi bar, Orchid Court Sushi Bar, serves sushi and is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, sauna, kids' swimming pool and waterslide. Other amenities include free Wi-Fi in public areas, a conference centre and early theme park entry. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free theme park shuttle. .Places within a 15-minute walk of this 4-property class Florida Center hotel include Universal Studios Florida and Universal’s Volcano Bay.

What's nearby

  • Universal CityWalk - 5 min walk
  • Universal’s Islands of Adventure - 6 min walk
  • Universal Studios Florida - 9 min walk
  • Universal Orlando Resort - 9 min walk
  • Universal’s Volcano Bay - 14 min walk

Getting around

  • Orlando Station - 11 min drive
  • Orlando International Airport (MCO) - 21 min drive

Restaurants

  • ‪Jurassic Park - ‬11 min walk
  • ‪Toon Lagoon - ‬12 min walk
  • ‪The Toothsome Chocolate Emporium And Savory Feast Kitchen - ‬4 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Voodoo Doughnut - ‬7 min walk

About this property

Universal’s Loews Royal Pacific Resort

Family-friendly Orlando hotel in Florida Center with 3 restaurants
Universal’s Loews Royal Pacific Resort offers its guests a kids' pool, an outdoor pool, a waterslide, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 85000 square feet (7897 square metres) and includes a conference centre. A fitness centre, early theme park entry, and express theme park tickets are also featured at the family-friendly Universal’s Loews Royal Pacific Resort. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Orlando hotel.

  • 1000 guestrooms or units
  • 7 levels
  • 3 dining venues
  • Conference rooms
  • 85000 sq ft of conference space
  • 7897 sq. m of conference space
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Universal’s Loews Royal Pacific Resort offers 1000 accommodations with iPod docking stations and a safe. 32-inch flat-screen televisions come with cable channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include microwaves.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free theme park shuttle
  • Uncovered parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Bula Bar and Grille
  • Islands Dining Room
  • Jake's American Bar
  • Orchid Court Sushi Bar
  • Tuk Tuk Market

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Early theme park entry
  • Express theme park tickets
  • Free cot
  • Free theme park shuttle
  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (85,000 square foot of space)
  • Meeting rooms

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.
WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults and USD 5 to 20 for children
  • Uncovered self-parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Loews Orlando Royal Pacific
Loews Pacific Resort Universal Orlando
Loews Pacific Royal Orlando
Loews Pacific Royal Resort Orlando
Loews Royal Pacific
Loews Royal Pacific Resort
Loews Royal Pacific Resort Universal Orlando Hotel
Loews Royal Pacific Resort Universal Orlando Hotel Orlando
Loews Royal Pacific Universal
Universal Loews Royal Pacific
Universal's Loews Royal Pacif
Universal's Loews Royal Pacific Resort
Universal's Loews Royal Pacific

Frequently asked questions

What is the cancellation policy at Universal’s Loews Royal Pacific Resort?

Universal’s Loews Royal Pacific Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Universal’s Loews Royal Pacific Resort?

As of 1 Feb 2025, prices found for a 1-night stay for 2 adults at Universal’s Loews Royal Pacific Resort on 9 Feb 2025 start from NZ$896.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Universal’s Loews Royal Pacific Resort?

Yep, Universal’s Loews Royal Pacific Resort has an uncovered self car park with in/out privileges for USD 36 per night.

Does Universal’s Loews Royal Pacific Resort have a pool?

Yep, and guests love it! Universal’s Loews Royal Pacific Resort has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Universal’s Loews Royal Pacific Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Universal’s Loews Royal Pacific Resort?

Universal’s Loews Royal Pacific Resort features an outdoor pool, a steam room and 3 restaurants.

Is Universal’s Loews Royal Pacific Resort family-friendly?

You bet! With amenities such as a children's pool and express theme park tickets, as well as free infant beds in the guestrooms, it's no surprise that Universal’s Loews Royal Pacific Resort is a hit with families.

Does Universal’s Loews Royal Pacific Resort serve breakfast?

Sure does, cooked-to-order breakfast is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Universal’s Loews Royal Pacific Resort?

No, Universal’s Loews Royal Pacific Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Universal’s Loews Royal Pacific Resort?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Universal’s Loews Royal Pacific Resort?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Universal’s Loews Royal Pacific Resort?

Furry friends are welcome at Universal’s Loews Royal Pacific Resort, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Universal’s Loews Royal Pacific Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1063 out of 1561 reviews" "
Rating 8 - Good. 304 out of 1561 reviews" "
Rating 6 - Okay. 100 out of 1561 reviews" "
Rating 4 - Poor. 54 out of 1561 reviews" "
Rating 2 - Terrible. 40 out of 1561 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped on site at Pacific resort. It great location and great staff. Very convenient to get boat to universal or walk. The added fast pass is fantastic to avoid huge queues.
Stayed 7 nights in Oct 2024

10/10 Excellent

Jason

Stayed 1 night in Oct 2024

10/10 Excellent

Steven

Stayed 1 night in Oct 2024

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our breakfest buffet server the Vikings fan was amazing!
Stayed 1 night in Oct 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Rachel

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Clean and great amenities. Will stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

KERRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous friendly helpful ,and rooms were lovely
Amazing stay ,staff couldnt be more friendly and helpful would highly recommend
Stayed 1 night in Oct 2024

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the park!
Lovely hotel, very clean and super comfy beds. Perfect for Universal parks especailly with Express passes!
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Stayed 3 nights in Oct 2024

10/10 Excellent

Paul

Stayed 1 night in Oct 2024

10/10 Excellent

Elinor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Check in is very very slow! We only stayed one night so that was quite annoying. Parking is over $30 per night which is a huge joke when the room was nearly £500. Hotel is very nice though and rooms are lovely. Pool was fun. Easy walk or water taxi to parks. Went to eat at one of the restaurants but was 30 min wait if you’d not made reservations, looked around half full so maybe they were short staffed or loads of people about to turn up? We ate at the pool bar which was fantastic. Lovely service and great food. Drinks took a while as only one bar tender and he seemed to serve the people at bar rather than getting through the tabs from the servers. Food was quick though. I’d stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Toni Mae, Belleville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Jacqui

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel
Breakfast and dinner excellent in the club lounge, lunch/snacks not so good. Pool is lovely and express passes such a benefit.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lynn

Stayed 1 night in Oct 2024

10/10 Excellent

Mary Amy, SHERRILLS FORD

Stayed 7 nights in Sep 2024

6/10 Okay

NEIL

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
SLOW customer service!
Customer service is poor! Our safe was broken on arrival, contacted customer services who said someone wpuld be up in 15 minutes. After half an hour chawed this as was waiting to go out, was told would be another 20 minutes which i argued. Someone came to fix it and after 20 minutes said it needed an engineer so we could use a safety deposit box in reception so that we could go out then an engineer would repair whilst out. Got back at 9pm and safe wasnt repaired. The rollaway bed also requested at check-in in the morning also hadnt arrived so also had to be chased! Disappointing service for an expensive hotel!
Stayed 1 night in Oct 2024

6/10 Okay

Amy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
A bit disappointed
We stayed 3 nights for a Halloween mini vaca with friends and family. The hotel was out dated and in need of a facelift and the pool and hot tub was disgusting and dirty. The only good things were the maid service, early access and fast pass, however it was not offered for the horror nights, which I think was a crock.
Stayed 3 nights in Oct 2024

10/10 Excellent

Amanda

Stayed 3 nights in Oct 2024

10/10 Excellent

CESAR, aventura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to the parks. Good restaurants, great sushi
Stayed 1 night in Oct 2024

10/10 Excellent

Alex

Stayed 1 night in Oct 2024

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024