2/10 Terrible
James
16 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid. Awful hotel. Terrible service
Avoid this hotel. The worst hotel i stayed in on my 3 week trip over Japan. Where to start...
Reception. Barely see any staff. Max 1 person, even on daytime. They do not go out their way to serve. The opposite. They want the customer to do their job for them. Noone to help with luggage and anything we asked for we had to do their job for them. Everything was an effort and they had terrible custoemr service.
Breakfast. Saras is a joke. The food is awful and sparse. When breakfast is included. They thencharge a surcharge for earing in another restaurant that has a better buffet. The 51 floor buffet wasnt an option for the booking. Thats misselling.
The room, 4822. Felt tired, plastic bath, dirty carpet. Broken coffee machine. Air con always stuck on hot 20degrees. Centrally controled from hotel. They wheeled in a massive noisy air con unit that made no difference.
Towels are tiny, amenities are cheap. This is supposed to be a luxuury hotel!
Shower pressure is very low bath was cheap plastic and very slippery.
Staff were very unhelpful. Felt like the hotel is racist to foreigners as they dont wasn to try to help or offer any solutions or good will gestures
All through the night we heard loud biker gangs revving motors, and we were on 48th floor.
Made us feel unsafe to be out at night.
Transfer to the train is also missold. Its not a short walk. Takes about 10 mins navigating lots of stairs ramps. Dark and dingy corridors. Its also poorly lit and signposted
James
Stayed 5 nights in Nov 2024