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Imperial Hotel Osaka

4.5 star property
Boardwalk/promenade Osaka hotel in Kita with 6 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Imperial Hotel Osaka

Exterior
Indoor pool
Exterior
Park Suite Twin Room, Non Smoking , Lounge Access
6 restaurants, breakfast, lunch, dinner served; French cuisine

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available

Explore the area

Map
8-50 Temmabashi 1-chome, Kita-ku, Osaka, Osaka, 530-0042
  • Tenjimbashi-Suji Shopping Street
    9 min walk
  • Osaka Castle Park
    2 min drive
  • Hankyu Umeda Main Store
    3 min drive
  • Osaka (KIX-Kansai Intl.)
    54 min drive

Room options

View all photos for Imperial Floor, Superior Double Room, Non Smoking, Lounge Access

Imperial Floor, Superior Double Room, Non Smoking, Lounge Access

Imperial Floor, Superior Double Room, Non Smoking, Lounge Access

Highlights

Air conditioning
Club Lounge
Fridge
HDTV
Blackout curtains
Down duvet
Bathrobes
Bidet
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room, Smoking, River View

Down duvets, minibar, in-room safe, desk

Superior Triple Room, Smoking, River View

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Down duvet
Bathrobes
Bidet
  • 40 sq m
  • River view
  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Triple Room, Non Smoking, River View

Down duvets, minibar, in-room safe, desk

Superior Triple Room, Non Smoking, River View

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Down duvet
Bathrobes
Bidet
  • 40 sq m
  • River view
  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Imperial Floor, Deluxe Double Room, Non Smoking , Lounge Access

Imperial Floor, Deluxe Double Room, Non Smoking , Lounge Access

Imperial Floor, Deluxe Double Room, Non Smoking , Lounge Access

Highlights

Air conditioning
Club Lounge
Fridge
HDTV
Blackout curtains
Down duvet
Private bathroom
Rainfall showerhead
  • 40 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Imperial Floor, Junior Suite Double Room, Non Smoking , Lounge Access

Imperial Floor, Junior Suite Double Room, Non Smoking , Lounge Access

Imperial Floor, Junior Suite Double Room, Non Smoking , Lounge Access

Highlights

Air conditioning
Club Lounge
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Bathrobes
  • 60 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, Non Smoking, Connecting Rooms (For 5 Adults)

Down duvets, minibar, in-room safe, desk

Twin Room, Non Smoking, Connecting Rooms (For 5 Adults)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Down duvet
Bathrobes
  • 100 sq m
  • River view
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Park Suite Double Room, Non Smoking , Lounge Access

Park Suite Double Room, Non Smoking , Lounge Access

Park Suite Double Room, Non Smoking , Lounge Access

Highlights

Air conditioning
Club Lounge
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Bathrobes
  • 100 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Park Suite Twin Room, Non Smoking , Lounge Access

Park Suite Twin Room, Non Smoking , Lounge Access

Park Suite Twin Room, Non Smoking , Lounge Access

Highlights

Air conditioning
Club Lounge
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Bathrobes
  • 100 sq m
  • River view
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room, Smoking

Down duvets, minibar, in-room safe, desk

Standard Double Room, Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Down duvet
Private bathroom
Rainfall showerhead
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking, River View

Down duvets, minibar, in-room safe, desk

Superior Double Room, Non Smoking, River View

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Down duvet
Bathrobes
Bidet
  • 40 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, River View

Down duvets, minibar, in-room safe, desk

Superior Twin Room, Non Smoking, River View

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Down duvet
Bathrobes
Bidet
  • 40 sq m
  • River view
  • Sleeps 4
  • 2 Single Beds

View all photos for Imperial Floor, Deluxe Triple Room, Non Smoking , Lounge Access

Imperial Floor, Deluxe Triple Room, Non Smoking , Lounge Access

Imperial Floor, Deluxe Triple Room, Non Smoking , Lounge Access

Highlights

Air conditioning
Club Lounge
Fridge
HDTV
Blackout curtains
Down duvet
Bathrobes
Bidet
  • 40 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Imperial Floor, Junior Suite Twin Room, Non Smoking , Lounge Access

Imperial Floor, Junior Suite Twin Room, Non Smoking , Lounge Access

Imperial Floor, Junior Suite Twin Room, Non Smoking , Lounge Access

Highlights

Air conditioning
Club Lounge
Fridge
HDTV
Separate bedroom
Blackout curtains
Down duvet
Bathrobes
  • 60 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Imperial Floor, Deluxe Twin Room, Non Smoking , Lounge Access

Imperial Floor, Deluxe Twin Room, Non Smoking , Lounge Access

Imperial Floor, Deluxe Twin Room, Non Smoking , Lounge Access

Highlights

Air conditioning
Club Lounge
Fridge
HDTV
Blackout curtains
Down duvet
Bathrobes
Bidet
  • 40 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, Smoking, River View

Down duvets, minibar, in-room safe, desk

Superior Double Room, Smoking, River View

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Down duvet
Bathrobes
Bidet
  • 40 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Non Smoking

Down duvets, minibar, in-room safe, desk

Standard Double Room, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Down duvet
Private bathroom
Rainfall showerhead
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Smoking

Down duvets, minibar, in-room safe, desk

Standard Twin Room, Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Down duvet
Private bathroom
Rainfall showerhead
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Twin Room, Non Smoking

Down duvets, minibar, in-room safe, desk

Standard Twin Room, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Down duvet
Private bathroom
Rainfall showerhead
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Twin Room, Smoking, River View

Down duvets, minibar, in-room safe, desk

Superior Twin Room, Smoking, River View

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Down duvet
Bathrobes
Bidet
  • 40 sq m
  • River view
  • Sleeps 4
  • 2 Single Beds

View all photos for Twin Room, Non Smoking, Connecting Rooms (For 4 Adults)

Down duvets, minibar, in-room safe, desk

Twin Room, Non Smoking, Connecting Rooms (For 4 Adults)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Down duvet
Bathrobes
  • 92 sq m
  • River view
  • Sleeps 4
  • 4 Single Beds

Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Deluxe Twin - Non-Smoking

  • Sleeps 3

Deluxe Twin - Non-Smoking

  • Sleeps 5

Standard Double - Smoking

  • Sleeps 2

Standard Other

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Standard Double - Non-Smoking

  • Sleeps 2

Standard Twin - Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 3

Superior Double - Smoking

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Deluxe Double - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Smoking

  • Sleeps 3

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About the area

Osaka

Imperial Hotel Osaka puts you in the centre of Osaka, 2.7 km (1.7 mi) from Osaka Castle and 4.3 km (2.6 mi) from Dotonbori. Highlights at this hotel include 6 restaurants and in-room free WiFi. .The fine-dining restaurant, Les Saisons, serves French cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. A meeting room and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of free train pick-up service. .With a stay at this Kita hotel, you'll be 4.5 km (2.8 mi) from Orix Theater and 4.9 km (3 mi) from Kuromon Ichiba Market.

What's nearby

  • Osaka-jō Hall - 4 min drive - 2.6 km
  • Osaka Station City - 4 min drive - 2.7 km
  • Dotonbori - 4 min drive - 4.6 km
  • Grand Front Osaka Mall - 4 min drive - 2.9 km
  • Osaka Castle - 5 min drive - 3.7 km

Getting around

  • Sakuranomiya Station - 9 min walk
  • Tenmabashi Station - 17 min walk
  • Osaka (KIX-Kansai Intl.) - 58 min drive

Restaurants

  • ‪マクドナルド - ‬3 min walk
  • ‪焼賣太樓OAP店 - ‬2 min walk
  • ‪上島珈琲店 OAPタワー店 - ‬4 min walk
  • ‪foodscape! store - ‬3 min walk
  • ‪大阪とらふぐの会 PREMIUM - ‬3 min walk

About this property

Imperial Hotel Osaka

Boardwalk/promenade Osaka hotel in Kita with 6 restaurants
There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

A computer station is on site and WiFi is free in public spaces. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Imperial Hotel Osaka. A train station pick-up shuttle and A train station drop-off shuttle are free. Parking is available for a fee.

Smoking is allowed in designated areas at this Osaka hotel.

  • 1 building
  • 378 guestrooms or units
  • 24 levels
  • 6 dining venues
  • Built in 1996
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
Imperial Hotel Osaka offers 378 accommodations with minibars and laptop-compatible safes. Beds feature down duvets. 32-inch flat-screen televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free train station pick-up and drop-off shuttle
  • Secured, covered parking on site (JPY 2,000 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: JPY 4,600 to 5,000 for adults and JPY 2,300 to 5,000 for children
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Couvert
  • Jasmine Garden
  • Kamon
  • Kyubey
  • Les Saisons

Family friendly

  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On a river
  • On the boardwalk/promenade

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 24 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Comprehensive food waste policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Breakfast is not included for children ages 4 and older sharing existing bedding with an adult (breakfast available for a surcharge). There is no charge for breakfast for children age 3 and younger.
The fitness facility, pool, sauna, and bath area are available for a surcharge per entry for guests at least 20 years of age. The pool and fitness facility is closed on the third Tuesday of every month.
Beds are provided based on the number of adults in the reservation.
This property offers shuttle pickup and drop off service from JR Osaka station only.
The name on the photo identification presented at check-in must match the name on the reservation.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for JPY 8955.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately JPY 4600 to 5000 for adults and JPY 2300 to 5000 for children
  • Covered self-parking fee: JPY 2000 per night (in/out privileges)
  • Rollaway bed fee: JPY 8955.0 per day
  • A facilities fee includes use of: sauna; spa tub; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Imperial Osaka
Imperial Hotel Osaka
Imperial Osaka
Imperial Osaka Hotel
Osaka Imperial
Osaka Imperial Hotel
Imperial Hotel
Imperial Hotel Osaka Hotel
Imperial Hotel Osaka Osaka
Imperial Hotel Osaka Hotel Osaka

Frequently asked questions

What is the cancellation policy at Imperial Hotel Osaka?

Imperial Hotel Osaka offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Imperial Hotel Osaka?

As of 19 Nov 2024, prices found for a 1-night stay for 2 adults at Imperial Hotel Osaka on 9 Dec 2024 start from NZ$288.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Imperial Hotel Osaka?

Yep, Imperial Hotel Osaka has a secured covered self car park with in/out privileges for JPY 2000 per night.

What makes Imperial Hotel Osaka a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Imperial Hotel Osaka.

Is Imperial Hotel Osaka family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as childcare services in the guestrooms, it's no surprise that Imperial Hotel Osaka is a hit with families.

Are there hot tubs in the rooms at Imperial Hotel Osaka?

No, but there are deep-soaking baths in the guestrooms.

Does Imperial Hotel Osaka serve breakfast?

Yep, full brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Imperial Hotel Osaka?

No, Imperial Hotel Osaka does not offer an airport shuttle service.

Is there a bar or restaurant at Imperial Hotel Osaka?

Yep, they've got a lounge bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Imperial Hotel Osaka?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Imperial Hotel Osaka?

No, only service animals are allowed.

Imperial Hotel Osaka Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 803 out of 1006 reviews" "
Rating 8 - Good. 145 out of 1006 reviews" "
Rating 6 - Okay. 36 out of 1006 reviews" "
Rating 4 - Poor. 7 out of 1006 reviews" "
Rating 2 - Terrible. 15 out of 1006 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every aspect
Stayed 2 nights in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and great staff
Stayed 6 nights in Aug 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Eric, Ann Arbor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel on a river in downtown Osaka. Staff at the hotel should train other hotels around the world. Truly exceptional.
Stayed 1 night in Aug 2024

10/10 Excellent

Tyon

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel, i loved it
Stayed 2 nights in Aug 2024

10/10 Excellent

Thomas, Palm Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with friendly staff (as everywhere in Japan), beautiful views, lovely room and facilities, excellent Imperial lounge (especially the duty manager there, he was extremely welcoming).
Stayed 4 nights in Jul 2024

10/10 Excellent

Shelly

Stayed 2 nights in Aug 2024

10/10 Excellent

Zhaolin Jeff

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Pam

Stayed 2 nights in Jul 2024

10/10 Excellent

rina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very convenient. Situated in a beautiful garden,
Stayed 3 nights in Jun 2024

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

6/10 Okay

R

Stayed 1 night in Jul 2024

10/10 Excellent

makiko

Stayed 2 nights in Jul 2024

10/10 Excellent

Lok Yan Carol

Travelled with family
Stayed 1 night in Jul 2024

10/10 Excellent

Raminic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veri accomodating staff's
Stayed 1 night in Jul 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Bao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful river park, easy walks to train station and Asaka Cattle, convenient nearby markets and pharmacy. Hotel room is clean and roomy and quiet.
Stayed 3 nights in Jun 2024

10/10 Excellent

Wael

Stayed 4 nights in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

Peyman

Liked: Cleanliness, staff & service
Some important and yet basic facilities were only available at an extra cost and too expensive, such as the fitness centre and swimming pool. As a guest who stayed for 4 nights, I would expect at least one free pass to these facilities and/or a mych lower rate than 55,000 Yen per visit per person for the gym. Other than this, some room features were outdated and not convenient to use, such as tap waters and tv. The pillows were not comfortable for me and uponnasking for harder pillows we just got very similar soft pillows. The TV in my room didn't have any online options such as Netflix or even access to YouTube on the TV. The hotel could also improve by providing more facilities for children and entertainment such as a small arcade room or play area for children and a small library with English books. Overall, I think this hotel was a bit overpriced for what it offered.
Stayed 4 nights in Jun 2024

10/10 Excellent

Ravi

Stayed 3 nights in Jun 2024

10/10 Excellent

Anna

Travelled with family
Liked: Amenities, property conditions & facilities
Great service. Good American amd Japanese breakfast options.
Stayed 5 nights in Jun 2024

8/10 Good

Akira

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Settled in the residential neigborhood by the river. Nice view and close walk to train station and Tenma Shotengai shopping district and shrine. Loved the hotels STG's efforts. Wooden toothbrush is a nice touch. Outstanding pastries. The best strawberry short cake I have ever tasted.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jing Yu, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel with warmed staff and service.
Stayed 4 nights in Jun 2024

2/10 Terrible

gena

Disliked: Property conditions & facilities
We had no air conditioning. It was 24 degrees cel at night. We changed rooms we had engineers come 4 times. The put fans etc in the room. No help. It took over 3 hours of our time dealing with this and the air conditioning never worked. We ate scrambled eggs and toast for breakfast and were charged 64$ and I went to the gym for 35 min and was charged 49$ I want refund I got no sleep.
Stayed 2 nights in Jun 2024