6/10 Okay
Stephen
Travelled with partner
17 Apr 2025
Liked: Cleanliness, staff & service, amenities
I booked this hotel because of previous good experiences at other Mitsui Garden properties in Fukuoka, Nagoya and Kanazawa. However I found that the Mitsui Garden in Osaka didn't live up to the same level. This hotel is a little dated (looked like early 2000s) and the onsen is not as nice as what I've experienced at other Mitsui Gardens. The location is not great if you are in Osaka on a holiday - it's not really in an area with a lot of shops or restaurants. It's more business oriented. The hotel is close to Higobashi station which is convenient for going to Dotonbori or Osaka Station, it's not really close to a train line which is convenient for Shin-Osaka station (where the Shinkansen stop).
My biggest issue with this hotel is that I originally booked a standard double room, but found that the window in the room was fully frosted, and so it wasn't possible to see out the window. This wasn't indicated clearly anywhere when I booked the room. I asked if a room change was possible, but they said that all the double rooms had frosted windows. Eventually they changed me to a twin room facing the river which didn't have frosted windows, but I had to pay extra for the room (the difference was not too excessive to the hotel's credit). However I think it's very misleading not to advertise this clearly as I would not have booked the room or hotel if I had know this as the room with frosted window felt very claustrophobic.
Stephen
Stayed 3 nights in Apr 2025