Ratings based on 555 Verified Reviews

Real reviews from guests who’ve stayed
4.3 out of 5
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 26 Sep. 2024 on Expedia
Convenient to universal and shops. I loved the breakfast and the storage for my belongings prior to checking in.
Comment from Hotel Management
27 Sep. 2024 by Oriental Hotel Universal City All the staff, Hotel Management
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored by your kind feedback.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.
5 out of 5
by A verified traveller

Posted 25 Sep. 2024 on Expedia
Very clean
Comment from Hotel Management
25 Sep. 2024 by Oriental Hotel Universal City All the staff, Hotel Management
Thank you very much for staying at the Oriental Hotel Universal City.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.We look forward to welcoming you again.Oriental Hotel Universal City
5 out of 5
by A verified traveller

Posted 22 Sep. 2024 on Expedia
Transport from Kansai was straight forward with a bit of walk from bus to the hotel. Plenty of shops nearby and the breakfast was excellent. Must get to breakfast area by 7am, otherwise too many people. Universal studies just around the corner.
Comment from Hotel Management
23 Sep. 2024 by Oriental Hotel Universal City All the staff, Hotel Management
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your kind words.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.
5 out of 5
by A verified traveller

Posted 21 Sep. 2024 on Expedia
This hotel was amazing! The location was within a minute to USJ entrance and the breakfast buffet was superb! The staff were all very helpful and friendly. The amazing part of this hotel was we were able to re-enter the USJ park the same day! Highly recommend to families with kids especially if you want to take a mid day break to rest in the hotel and head back to USJ at night time.
Comment from Hotel Management
21 Sep. 2024 by Oriental Hotel Universal City, Hotel Management
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored by your kind words.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage in the future.
1 out of 5
by A verified traveller

Stay somewhere else!

Posted 12 Sep. 2024 on Hotels
We early arrived but could not check in until 3:00. This is too late. Hotels.com needs to help us with this. No restaurant or room service after breakfast. No place to eat dinner. All restaurants close at 10:00 pm even though every one of them says open until 11:00. 3 single beds squashed into a room. What a joke, except I paid a lot so it wasnt funny.
Comment from Hotel Management
13 Sep. 2024 by Oriental Hotel Universal City All the staff, Hotel Management
Thank you very much for staying at the Oriental Hotel Universal City.We would like to thank you again for your valuable feedback regarding our lounge service.We also apologize for the inconvenience caused by the lack of room service at our hotel.We will share your feedback with our staff and make every effort to improve the service so that more guests can use it in the future.We sincerely appreciate your continued patronage and look forward to serving you in the future.Oriental Hotel Universal City
4 out of 5
by A verified traveller

Posted 2 Sep. 2024 on Expedia
Comment from Hotel Management
9 Sep. 2024 by Oriental Hotel Universal City All the staff, Hotel Management
Thank you very much for staying at the Oriental Hotel Universal City.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff
5 out of 5
by A verified traveller

Posted 13 Aug. 2024 on Hotels
Comment from Hotel Management
14 Aug. 2024 by Oriental Hotel Universal City All the staff, Hotel Management
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your kind words.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.Oriental Hotel Universal CityAll the staff
3 out of 5
by A verified traveller

Posted 9 Aug. 2024 on Expedia
The room is very small but clean and very close to Universal Studio.
Comment from Hotel Management
10 Aug. 2024 by Oriental Hotel Universal City, Hotel Management
Thank you very much for staying at the Oriental Hotel Universal City.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.
2 out of 5
by A verified traveller

Posted 3 Aug. 2024 on Expedia
I have stayed at the hotel at least 4 times before and this time the room was dirty with bunches of hair on the carpet and bed sheets.
Comment from Hotel Management
3 Aug. 2024 by Oriental Hotel Universal City All the staff, Hotel Management
Thank you very much for staying at the Oriental Hotel Universal City.We apologize for the inconvenience and discomfort caused by the cleaning of your room.We will share your feedback with our staff and will do our best to satisfy you in the future.We are very sorry for your disappointment, and we sincerely hope that we can continue to count on your patronage in the future.
5 out of 5
by A verified traveller

Posted 31 Jul. 2024 on Expedia
Everything was great
Comment from Hotel Management
3 Aug. 2024 by Oriental Hotel Universal City, Hotel Management
Thank you very much for staying at the Oriental Hotel Universal City.We are very honored to receive your kind words.All of us at Oriental Hotel Universal City will continue to make every effort to make your stay with us a memorable one, and we look forward to your continued patronage.