Ratings based on 547 Verified Reviews

Real reviews from guests who’ve stayed
4.5 out of 5
79% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 5 Aug. 2024 on Hotels
5 out of 5
by A verified traveller from Edithvale

Posted 29 Jun. 2024 on Expedia
Excellent hotel with very attentive staff, although the dining options were quite expensive. Some vegan options would have been perfect! Beautiful views of Lake Biwa from our room, and loved the hotel shuttle bus to and from Otsu station. Thanks!
Comment from Hotel Management
2 Jul. 2024 by Biwako Hotel, Hotel Management
Dear TAMSINThank you very much for using Biwako Hotel.When you look at the view of Lake Biwa from the large windows of your guest room, you will feel as if you are looking at a painting, and it is very popular that it makes you want to look at it forever. By changing the season and the interior of your room, you will be able to enjoy a different view each time you visit, so we hope that you will consider choosing a different room type the next time you make a reservation.
5 out of 5
by A verified traveller from Kakamigahra-shi

Posted 26 May 2024 on Expedia
Comment from Hotel Management
2 Jul. 2024 by Biwako Hotel, Hotel Management
Thank you very much for using Biwako Hotel. All of our staff were happy to see your review and your high evaluation.We will continue to strive to provide you with heartfelt hospitality, so we would appreciate it if you could let us know what you appreciated.If you come to Shiga again, please come to our hotel.
5 out of 5
by A verified traveller

Posted 18 May 2024 on Expedia
We had a room with a view of Lake Biwa. It was a beautiful. And the breakfast was delicious.
Comment from Hotel Management
29 May 2024 by BIWAKO HOTEL, Hotel Management
We are very happy to see that you were satisfied with the view of Lake Biwa from the hotel. All of our hotel has lake views, including guest rooms, restaurants, hot spring facilities, and banquet halls. All of our staff members look forward to your next visit. We look forward to your continued patronage.
5 out of 5
by A verified traveller

Lake view unobstructed

Posted 12 May 2024 on Hotels
Lake view room worth it huge room . And the hotel onsen has a great view of the lake
Comment from Hotel Management
13 Jun. 2024 by biwako hotel, Hotel Management
Dear ChristopherThank you very much for staying with us this time. We would also like to thank you for your review.On clear mornings, you can see the morning sun peeking out from near Mt. Mt. Mt. Mt. Mt. Mt. Mt. Mt. Mt., on the opposite shore of the hotel building, and see the sparkle on the lake surface. By the way, our hotel's Ruri Onsen is open from 6am. The large public bath also has a lake view, and we are sure you will be satisfied with breakfast after the hot spring while watching the sunrise. If you would like to use our service next time, please consider it.
5 out of 5
by A verified traveller

Posted 1 Apr. 2024 on Expedia
Very nice hotel, very clean and safe, beautiful views. Excellent food. Would have stayed longer if our schedule allowed 5⭐️
Comment from Hotel Management
7 Apr. 2024 by Biwako Hotel, Hotel Management
Dear GafynThank you very much for using Biwako Hotel.We would be very happy if you could heal your daily fatigue while looking out at Lake Biwa and enjoying delicious food.If you come to Shiga again, please stop by our hotel. We look forward to your continued patronage.Best regards.
4 out of 5
by A verified traveller

Nice place to stay

Posted 30 Dec. 2023 on Hotels
Excellent shuttle bus transportation to and from the train station.
Comment from Hotel Management
13 Jan. 2024 by BIWAKOHOTEL, Hotel Management
Thank you for staying at Biwako Hotel.Thank you for leaving us a review.Thank you for posting a review about Biwako Hotel's shuttle bus. There are three trains per hour (every 20 minutes) from the hotel to JR Otsu Station. It takes about 10 minutes to reach Kyoto Station from JR Otsu Station, making it a great location for sightseeing.If you come to Japan again, please come back here.thank you.
5 out of 5
by A verified traveller

Posted 30 Sep. 2023 on Hotels
Comment from Hotel Management
11 Oct. 2023 by Biwako Hotel, Hotel Management
Dear John Thank you for taking your time to write the review.We are glad of your good evaluation.If you come back to Japan ,please drop in here.Best regards,
5 out of 5
by A verified traveller

Posted 27 May 2023 on Hotels
Comment from Hotel Management
5 Jun. 2023 by 琵琶湖ホテル, Hotel Management
Eriko様この度は、琵琶湖ホテルをご利用賜りまして誠にありがとうございました。ご投稿頂いた上、高評価を賜ることができ、スタッフ一同、嬉しく拝見致しました。今後も、心からのおもてなしをご提供できるように努めて参りますので、ご評価頂けた点などお教え頂ければ幸甚でございます。また滋賀にお越しの際は、当ホテルにお越しくださいませ。
4 out of 5
by A verified traveller

Posted 23 Mar. 2023 on Expedia
Shuttle service available to and from Otsu station. Spacious room and great public bath.
Comment from Hotel Management
25 Apr. 2023 by BIWAKO HOTEL, Hotel Management
Josephine MrThank you for staying at the Biwako Hotel.We are very happy that you left us a review.We are very happy that you were pleased with the comfort of your room and the public bath.If you come to Japan again, please come back here.Thank you.