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DoubleTree by Hilton Ottawa Downtown

4.0 star property
Eco-certified Ottawa hotel in Downtown Ottawa with a 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Ottawa Downtown

Exterior
Breakfast, dinner, brunch served; international cuisine
Terrace/patio
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Breakfast, dinner, brunch served; international cuisine

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
33 Nicholas St, Ottawa, ON, K1N 9M7
  • Rideau Centre
    1 min walk
  • University of Ottawa
    2 min walk
  • Rogers Centre Ottawa
    3 min walk
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    16 min drive

Room options

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Lord Elgin Hotel
Pool
Hot tub
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (2086)
The price is NZ$303
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Lord Elgin Hotel

About the area

Ottawa

DoubleTree by Hilton Ottawa Downtown places you in the centre of Ottawa, steps from University of Ottawa and within a short 5-minute stroll of Rideau Canal. Highlights at this eco-friendly hotel include a restaurant, an indoor swimming pool and a bar/lounge. .The restaurant, The Albion Rooms, serves international cuisine and is open for breakfast, brunch and dinner. 1905 square feet (177 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 15-minute walk of this Downtown Ottawa hotel include Byward Market Square and Parliament Hill.

What's nearby

  • Rideau Centre - 1 min walk - 0.1 km
  • University of Ottawa - 2 min walk - 0.2 km
  • Rogers Centre Ottawa - 3 min walk - 0.3 km
  • Byward Market Square - 6 min walk - 0.5 km
  • Parliament Hill - 12 min walk - 1.1 km

Getting around

  • Rideau Station - 3 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • ‪Bridgehead - ‬4 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Poulet Rouge - ‬4 min walk
  • ‪Bourbon St. Grill - ‬4 min walk
  • ‪Umi Sushi Express - ‬4 min walk

About this property

DoubleTree by Hilton Ottawa Downtown

Eco-certified Ottawa hotel in Downtown Ottawa with a 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1905 square feet (177 square metres) and includes conference space. An indoor pool, a terrace, and multilingual staff are also featured at the eco-certified DoubleTree by Hilton Ottawa Downtown. You'll have access to the indoor pool at a partner property. For a fee, parking is available.

This Ottawa hotel is smoke free.

  • 1 building
  • 283 guestrooms or units
  • 9 levels
  • Conference rooms
  • 1905 sq ft of conference space
  • 177 sq. m of conference space
  • Built in 1988
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Ottawa Downtown offers 283 accommodations with laptop-compatible safes and espresso makers. LCD televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, Farsi, French, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 33 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 25 for adults and CAD 12.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Albion Rooms

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,905 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Hand-held showerhead
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 18 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 25 for adults and from CAD 12.5 for children
  • Self-parking fee: CAD 33 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • One child aged 18 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Ottawa Downtown?

DoubleTree by Hilton Ottawa Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Ottawa Downtown?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Ottawa Downtown on 16 Dec 2024 start from NZ$232.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Ottawa Downtown?

Yep, DoubleTree by Hilton Ottawa Downtown has a self car park with in/out privileges for CAD 33 per night.

Does DoubleTree by Hilton Ottawa Downtown have a pool?

DoubleTree by Hilton Ottawa Downtown has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 10:00 PM.

Is DoubleTree by Hilton Ottawa Downtown family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Ottawa Downtown is a hit with families.

Does DoubleTree by Hilton Ottawa Downtown serve breakfast?

Yeah, buffet breakfast is available weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Ottawa Downtown?

No, DoubleTree by Hilton Ottawa Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Ottawa Downtown?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Ottawa Downtown?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Ottawa Downtown?

Furry friends are welcome at DoubleTree by Hilton Ottawa Downtown, with food and water bowls on offer.

DoubleTree by Hilton Ottawa Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 842 out of 1593 reviews" "
Rating 8 - Good. 438 out of 1593 reviews" "
Rating 6 - Okay. 164 out of 1593 reviews" "
Rating 4 - Poor. 82 out of 1593 reviews" "
Rating 2 - Terrible. 67 out of 1593 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

PETER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

vita

Stayed 2 nights in Aug 2024

2/10 Terrible

Laytisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Michele

Disliked: Staff & service
Hotel in a fantastic area near the Byward market and Rideau Centre. All walkable. A lot of construction in the area so driving is chaotic and not a big pull through to unload anything. Staff at front desk not exactly friendly. Parking was under renovations so was a hassle to find spots in area around hotel as the shopping mall is right there and spots full. When your daughter is hesitant to ask for a toothbrush from same person at front desk who checked us in, there may be a customer service issue developing. Otherwise a good place to stay if you are looking for somewhere close to the tourist spots.
Stayed 1 night in Aug 2024

6/10 Okay

Grant

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location, staff and room. Coffee maker in room was so loud it wakes up the neighbors, and grabbing a 2 coffees downstairs was $9 after paying hundreds for the room, this is unacceptable. Albion restaurant is overpriced for average food
Stayed 3 nights in Aug 2024

4/10 Poor

Donald

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Hotel needs all staff to be on same page. One staff told me I could keep my cooler in the hotel walk in freezer overnight. I've done this 15 times in the past 15 years I've stayed at hotel. When I went to put it in desk clerk told me I can't put it in. Fine - but this needs to be the same across all staff so I can make alternate arrangements for the cooler.
Stayed 3 nights in Aug 2024

8/10 Good

Marlene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Liked the location of the hotel; close to everything and I could walk everywhere. Didn't like that I asked to check out a day early because of a family illness and was told that I still would be charged for the final day
Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in close proximity to Byward market and the Rideau centre. It was a little noisy when I went due to construction but the amenities were great and the breakfast was top notch. I would stay here again.
Stayed 4 nights in Aug 2024

8/10 Good

Tam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Jul 2024

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent amnities.
Stayed 2 nights in Aug 2024

2/10 Terrible

Colin

Travelled with family
The power was off in the hotel for maintenance from 10pm to 6am so we had no lights, wifi or elevator usage. They should have comped us for the night but instead gave us a breakfast voucher. Pretty underwhelming response to such a major inconvenience.
Stayed 1 night in Jul 2024

8/10 Good

Brigitte

Stayed 1 night in Aug 2024

10/10 Excellent

Meijun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is not a 4 star hotel. It is 3.5 aspiring to be 4. I would not stay here again. When booking through Expedia on June 3rd, there was no mention of the upcoming renovation on their parking garage. I expected to park at the hotel and have in-out privileges but had to use indoor parking at the mall next door with no in-out privileges. It took 20 minutes of wandering around the mall with my bags to find my way back to the hotel. I was upset when I arrived and made that very clear to the afternoon manager. She admitted to me that they had added the note about the parking situation to their website a week prior in response to other customer complaints. She offered free breakfast but I declined. She told me the day manager would contact me. This never happened. I was very clear that I would be leaving a negative review. What else was bad? How about a maid knocking on my door at 8:50am to clean? Or a TV too far away from the bed to be useful, lacking channels like NBC, ABC, CBS, CNN, Discovery that you find in a '4 star' hotel. Or the most uncomfortable couch ever? The good? The room was clean, well appointed (aside from the TV and couch) and was quiet. The location is excellent - steps to the Byward Market and numerous attractions. And the staff (aside from the manager who never contacted me) were helpful and friendly. I still wouldn't return. Failing to provide accurate info when booking and management not following up with me aren't forgivable.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay while visiting Ottawa ; very walkable
Stayed 1 night in Aug 2024

10/10 Excellent

Marion P

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed and shower. Only downside was safe didn’t work. Great location and not Noisy despite all the Construction around. Breakfast room staff were very friendly as was reception. I loved The home baked cookies offered.
Stayed 4 nights in Aug 2024

10/10 Excellent

Bayani

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Aug 2024

8/10 Good

Josie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Parking but great location
The hotel is located at close proximity to the Parliament buidings, Byward Market and the Rideau Centre, but their parking is under renos until late fall so you have to park at the Rideau Centre which is $30/day. That is a lot. The room was clean, but the curtains had stains on them and the bathroom lock didn't work. The hotel staff were friendly and the cookies upon arrival were delicious. Overall, a good stay. The hotel was also quiet.
Stayed 2 nights in Aug 2024

8/10 Good

Rajib

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall property was good and very close to attractions. Only the cooler was very difficult to open and the edges are very sharp. I cut my forearm as a result. Staff said they will look into it with maintenance. Room 235.
Stayed 2 nights in Aug 2024

4/10 Poor

Tung shing

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Gay Doh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is incredibly convenient, with numerous shopping options just a short walk away. It's perfect for anyone who enjoys a quick and easy shopping trip without the need for a car.
Stayed 1 night in Aug 2024

10/10 Excellent

Soumahoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024