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Hotel Casa Palopo

4.0 star property
Adults-only hotel with 2 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Casa Palopo

Outdoor pool, open 9:00 AM to 6:00 PM, pool loungers
Helicopter/plane tours
Santa Clara Suite | View from room
View from property
Suite (Atitlan Master)

Reviews

9.0 out of 10

Wonderful

Guests liked:

Friendly staff

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • Parking included
    Parking included
  • Breakfast available
    Breakfast available
The price is NZ$708
includes taxes & fees
8 Dec - 9 Dec

Explore the area

Map
Kilometro 6.8, Carretera a San Antonio Palopó, Santa Catarina Palopo, Solola, 7011
  • Multiple Use Area Lake Atitlan Basin
    1 min walk
  • Lake Atitlán
    3 min walk
  • Santa Catarina Palopo Church
    12 min walk
  • Quetzaltenango (AAZ-Los Altos)
    134 min drive

Room options

Villa (Palopo)

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Room (San Marcos)

Deluxe Room (San Marcos) | View from room

Deluxe Room (San Marcos)

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Rainfall showerhead
  • 15 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (San Juan)

Deluxe Room (San Juan)

Deluxe Room (San Juan)

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Rainfall showerhead
  • 15 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Santa Catarina Master)

Suite (Santa Catarina Master)

Suite (Santa Catarina Master)

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Rainfall showerhead
  • 44 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Santiago Junior Suite

Santiago Junior Suite

Santiago Junior Suite

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Atitlan Master)

Suite (Atitlan Master) | View from room

Suite (Atitlan Master)

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Rainfall showerhead
  • 45 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for San Francisco Superior

San Francisco Superior

San Francisco Superior

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 26 sq m
  • Partial lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room (San Lucas)

Deluxe Room (San Lucas)

Deluxe Room (San Lucas)

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Rainfall showerhead
  • 17 sq m
  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite (San Pablo)

Junior Suite (San Pablo) | View from room

Junior Suite (San Pablo)

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Rainfall showerhead
  • 20 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for San Rafael Deluxe

San Rafael Deluxe

San Rafael Deluxe

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Rainfall showerhead
  • 26 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Santa Clara Suite

Santa Clara Suite

Santa Clara Suite

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Rainfall showerhead
  • 48 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Cerro de Oro Grand Master Suite

Cerro de Oro Grand Master Suite

Cerro de Oro Grand Master Suite

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Rainfall showerhead
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (San Antonio)

Suite (San Antonio)

Suite (San Antonio)

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Rainfall showerhead
  • 44 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for San Pedro Jr Suite

Premium bedding, minibar, in-room safe, individually decorated

San Pedro Jr Suite

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Rainfall showerhead
  • 40 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Toliman)

Suite (Toliman)

Suite (Toliman)

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Rainfall showerhead
  • 25 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for San Andres Deluxe

Premium bedding, minibar, in-room safe, individually decorated

San Andres Deluxe

Highlights

Balcony
Individually decorated
Premium bedding
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 29 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

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About the area

Santa Catarina Palopo

At Hotel Casa Palopo, you'll be 1.1 km (0.7 mi) from Pintando Santa Catarina Palopó and 5.2 km (3.2 mi) from Church of Saint Francis. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include massages, body scrubs and mani/pedis. The fine-dining restaurant, 6.8 Palopó, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, seasonal outdoor swimming pool and pool loungers as well as access to boat tours. Plus you'll find free Wi-Fi in public areas, a free manager's reception and laundry facilities. Each morning cooked-to-order breakfast is served between 7 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Santa Catarina Palopo hotel include Panajachel Municipal Market and Casa Cakchiquel Arts Center.

What's nearby

  • Santa Catarina Palopo Church - 12 min walk - 1.0 km
  • Pintando Santa Catarina Palopó - 13 min walk - 1.1 km
  • Church of Saint Francis - 7 min drive - 5.3 km
  • Panajachel Municipal Market - 7 min drive - 5.4 km
  • Casa Cakchiquel Arts Center - 8 min drive - 5.6 km

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 134 min drive

Restaurants

  • ‪The Little Spoon - ‬8 min drive
  • ‪Sunset Bar - ‬8 min drive
  • ‪Restaurante El Cayuco - ‬8 min drive
  • ‪Atlantis - ‬8 min drive
  • ‪Circus Bar - ‬7 min drive

About this property

Hotel Casa Palopo

Adults-only hotel with 2 restaurants and full-service spa
Hotel Casa Palopo offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Spa services, a library, and a terrace are also featured at the business-friendly Hotel Casa Palopo. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Santa Catarina Palopo hotel is smoke free.

  • 9 guestrooms or units
  • 2 buildings
  • 2 dining venues
  • Manager's reception (free)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • On-site shopping
  • No smoking on site
  • Bar or lounge
Hotel Casa Palopo offers 9 accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs and manicures and pedicures.

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 11:00 AM for a fee: USD 20 to 30 per person
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • 6.8 Palopó
  • Kinnik

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Individual decor
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 2 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Casa Palopo

Children and extra beds

  • Children younger than 12 are not allowed at this adults-only property. All guests 12 and older are welcome.
  • Rollaway/extra beds are available for USD 75.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 per person
  • Airport shuttle fee: USD 400 per vehicle (return, maximum occupancy 4)
  • Rollaway bed fee: USD 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 12 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Casa Palopo Panajachel
Casa Palopo Panajachel
Hotel Casa Palopo Hotel
Hotel Casa Palopo Santa Catarina Palopo
Hotel Casa Palopo Hotel Santa Catarina Palopo

Frequently asked questions

What is the cancellation policy at Hotel Casa Palopo?

Hotel Casa Palopo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Casa Palopo?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Casa Palopo on 8 Dec 2024 start from NZ$643.60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Casa Palopo?

Yep, Hotel Casa Palopo has a free self car park.

Is there a spa on site at Hotel Casa Palopo?

Yep, there is an onsite spa at Hotel Casa Palopo. You'll enjoy heaps of services like body scrubs and facials.

Does Hotel Casa Palopo have a pool?

Hotel Casa Palopo has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9:00 AM to 6:00 PM (Seasonal outdoor pool open from January to December).

What luxury perks are available at Hotel Casa Palopo?

Hotel Casa Palopo features a full-service spa, an outdoor pool and 2 restaurants.

What makes Hotel Casa Palopo a romantic place to stay?

Beachfront dining and romance packages, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Casa Palopo.

Is Hotel Casa Palopo family-friendly?

No, Hotel Casa Palopo is an adults-only property.

Does Hotel Casa Palopo serve breakfast?

Yep, cooked-to-order brekkie is served daily from 7 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Casa Palopo?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Casa Palopo?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Casa Palopo?

Check-in begins at 4 PM. Check-out time is 2 PM.

Are pets allowed at Hotel Casa Palopo?

No, pets and service animals are not allowed.

Hotel Casa Palopo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 107 out of 147 reviews" "
Rating 8 - Good. 19 out of 147 reviews" "
Rating 6 - Okay. 10 out of 147 reviews" "
Rating 4 - Poor. 6 out of 147 reviews" "
Rating 2 - Terrible. 5 out of 147 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Palopo is a very special place. Stunning views, beautiful rooms, friendly staff and incredible food. I’ll be back!
Stayed 4 nights in Jul 2024

10/10 Excellent

katherine, brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Palopo is heaven on earth. Every part of the hotel is thoughtfully decorated and stunning- with the kind of originality one can only find in an independent boutique hotel. Refreshing pools surrounded by curated cactus gardens, backed by the mountainous jungle and overlooking the teal Lake Atitlan. Kayaks and paddle boards are provided to make the most of the lake. The restaurant serves incredible cocktails and cuisine. The team is friendly, fun and very attentive. Little touches make the stay pure magic- a selection of wellness drinks to start your day and a unique gift in the room each nigh.
Stayed 4 nights in Jun 2024

6/10 Okay

Fabian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, food was not great. Expected more for 700 per night room. Not much to do. Weather is hit or miss. Pool is underwhelming. Don’t order fish and if you can eat dinner at the restaurant down the hill instead. Fabian
Stayed 1 night in Jul 2024

2/10 Terrible

ABRAHAM

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2024

6/10 Okay

Edith

Liked: Staff & service, amenities, property conditions & facilities
The lake view is magnificent but the acces is very difficult. The staff is friendy. I did not like that the security asked my name several times and it seems like i was not welcome in the hotel. However after i checking the staff It is very dificult to get in to my room. The rooms are not accesible for people with health concern. I love the view but i would never visit the hotel again it is crazy the amount of stairs. I was feeling. Really bad because i was not able to brith do to efort because iI am asthmatic
Stayed 2 nights in Jun 2024

10/10 Excellent

Edwin, CLIFTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The properties view and service is excellent. Only wish my room had air conditioning
Stayed 1 night in May 2024

10/10 Excellent

Aram, seattle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A well managed, serene hotel, with a gorgeous aesthetic. A great place to just relax. The food was excellent. A bit isolated if you are more of a checking boxes off a list type traveler.
Stayed 4 nights in May 2024

10/10 Excellent

Nandini

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely charming and quiet. Highly recommend.
Stayed 3 nights in May 2024

10/10 Excellent

Marco, Newark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of the volcanoes and the Lake
Stayed 1 night in May 2024

8/10 Good

STEPHEN, Plantation

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ysuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor dining space is incredible. Staff are very helpful and professional. Overall the property is beautiful and the stay was very relaxing.
Stayed 2 nights in Apr 2024

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service personal muy amable y su atención muy bueno el lugar la comida
Stayed 1 night in Mar 2024

10/10 Excellent

Yariel, luquillo

Travelled with family
Better than any hotel I’ve ever stayed in the continental United States. Absolutely beautiful.
Stayed 1 night in Mar 2024

10/10 Excellent

Anastasiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent!! I will go back every chance I get to it.
Stayed 2 nights in Feb 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views, views and more views.
Fantastic views. Friendly staff. Comfortable room. Lovely public areas.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven, Beaverton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property with the luxury amenities of a 5 star hotel. The chef is amazing and we ate several meals in the beautiful ambience of their dining room. Comfortable beds and beautiful room with a view of the surrounding lake and mountains. We would highly recommend this hotel and its beautiful staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Pablo

Stayed 1 night in Dec 2023

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
À dream of a place facing one of the most beautiful settings ever.
Stayed 2 nights in Nov 2023

2/10 Terrible

Marlen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid Casa Palopo: Guatemala is/was going through a political unrest situation with protesters blocking the roads. The US embassy advised anyone to stay clear or the road blocks/areas which also pertained to the roads to Late Atitlan. We found out the day we got to Antigua about the unrest and that the roads to Lake Atitlan are closed. Having booked for the day after we got to Antigua, we contacted the hotel and after several hours they said that we won’t get there unless we take a helicopter which was out of the question (financially and safety wise). We talked to several people in Antigua and most of them were going to visit Lake Atitlan as well. ALL of them got refunded due to the circumstances, however Casa Palopo did not. They charged us the hotel room for 2 nights with no explanation. (We did book through Expedia and they contacted the hotel every day for 8 days and the hotel refused to give us the refund, although Expedia mentioned several times that considering the circumstances it should be not issue to cancel the reservation and get the refund). Obviously money is way more important for them than the safety of their guest. I highly suggest to stay clear of this hotel as unknown circumstances may arise and the hotel WILL NOT work with you not matter what. We spent several hours on the phone with Expedia and emailing Casa Palopo and at the end they decided not to refund our stay!!

10/10 Excellent

Amaury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, totally worth it, we are definitely coming back.
Stayed 2 nights in Oct 2023

2/10 Terrible

Jason

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the Casa Palopó as part of a friend's 50th birthday celebration about 4-6 months prior to the arrival date. Unfortunately for us, the Guatemalan elections caused civil unrest and because of this, we ended up having to cancel last minute (about a week's notice). The hotel was incredibly difficult to get a hold of, and when we finally were able to get someone via a web-based chat, they assured us that we'd be able to get a refund for our cancellation. Mind you, this was all before our stay was scheduled. However, after the dates of our stay passed, they came back to us and refused to give us the refund of over $1,000. We will be pursuing a chargeback with our credit card company, and we will most certainly never be booking with this hotel (or any of their associate properties) ever again.

6/10 Okay

Janina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023