Our group has been coming to En Soleil for over 10 years for a yearly Girls Week. Over the years, we have stayed in great units that were wonderfully appointed and a few that have needed serious TLC. I always read reviews to determine what to expect and realize that no matter how well an owner originally sets up a rental unit, one can never count on perfection.
In reading reviews just before our visit, I was mortified to see a review concerning a bed bug infestation! So, I called VRBO first (absolutely no help at all!!!) Their recommendation was to check in, collect physical evidence (yuk!!), photos, and document our Urgent Care visit, and THEN they would work to have our party relocated (at our expense, of course).
But then i called ECDI (the property manager) and spoke to Paula (picture the heavens parting, the sun shining and birds and butterflies wafting in the picture!) Paula was super helpful, assured me that they were aware of the report, explained how the unit had been treated, provided the name and # of the company that treated, and said if there were any place she would stay, it would be this unit. She also encouraged me to contact her after we arrived if I had any concerns at all.
Needless to say, we checked in, the unit was pristine and beautiful and we found no evidence of bed bugs (and I looked hard!). I kept an eye out all week, but found nothing to be concerned about.
A previous review mentioned terrible internet - we did have a bit of trouble connecting initially, but the first rule of technology is 'turn it off, turn it on, repeat if necessary'. It literally took about 15 minutes to connect, but once in, all of our devices (and there were a lot of devices!) worked beautifully.
Lastly, as with all rental units, you can't expect to have everything. The kitchen was very well appointed ~ pots, pans, dishes, utensils, countertop appliances, glass ware, etc. Because I know there are a few things I rely on, I did bring a few sharp knives, my citrus juicer, and my favorite non-stick skillet. We could have used a few more bath (only 8 in the unit) and kitchen towels (only 1) and a pot holder (none!).
Overall, I highly recommend staying here. We'll definitely be coming back!