4/10 Poor
Colby L.
6 Oct 2024
Disliked: Cleanliness
Coral reef stay
As soon as we arrived getting in was easy, but right off the back we noticed the floors were filthy and turned our feet black. No biggie we cleaned the place up. Next, we notice the handle of the sliding glass door to the balcony was extremely loose and ended up breaking off. We contacted our host about this and they said maintenance would fix it the next day. That never happened. We had to fix it. Also, the stay included two parking passes with the stay. The host told us the office would bring them up. They never came so we went down to the office. The lady running the office was very rude and said “it’s not her problem to contact my host”. To which my host responded that there must’ve been a policy change and now I have to go back down to the office and pay for two parking passes. There was just a lot of little frustrating things about the stay. It was unacceptable. They need to take better care of their guests. Please do better next time. We made the best of our trip enjoying the comfort of our family and that’s the only thing that made our trip a good one.
Colby L.
Stayed 7 nights in Sep 2024