6/10 Okay
Miana
Travelled with partner
28 Jan 2025
Liked: Staff & service
Disliked: Cleanliness
When we first arrived, the lights went out in the hotel while waiting in line for us to check in. This caused the systems to be down as well as elevators. Staff did attempt make accommodations for the inconvenience by giving free champagne and an upgraded room. Once we were finally checked in we were met with another inconvenience. A pretty scary one. When we used our key to get in the room, we walked into a room that was already being used!! Luckily, whoever was staying in there wasn't in there at the time. Thank goodness, because that would of been awkward or even traumatic to the eyes if we would have walked in on something else. Anyway, we had to go back to check-in and do a redo. Although the room was big with a city/ ocean view. It smelled mildewy and like excessive bleach at the same time. There was also only one towel in the room. No wash cloth or face towels, you had to order them to your room. The shower was also clogged so the water rose above your feet even with shower shoes. Overall, its an older hotel that they slapped paint on that's slowly chipping away and falling apart. Honestly, you get what you pay for.
Miana
Stayed 3 nights in Jan 2025