6/10 Okay
Sandra
Travelled with group
6 Feb 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself was very nice. Great little pool. Rooms are small but nice. Beds were comfortable. I liked the dining area overlooking the garden and pool. The only problem with this hotel was the lack of customer service. The staff were all nice but were not very attentative. They would all leave and have breakfast leaving no servers during breakfast. Never seen that before. There should be rotation happening so the guests are looked after. There was no lunch or dinner service as there was no chef so that was a big disappointment. The staff could have offered drinks while lounging at the pool. Our room was not being cleaned so we had to remind them so we got water and toilet paper. The hotel is 5 min walk to the beach and about an 8 min walk to the restaurants along the main road. There are two restaurants in hotels beside Alona42. The hotel has great potential if they improve their customer service and open up for dinner.
Sandra
Stayed 8 nights in Jan 2024