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Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort

4.5 star property
Beachfront, with full-service spa

Choose dates to view prices

Photo gallery for Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort

Body treatments, hydrotherapy, facials, 7 treatment rooms
Exterior
Exterior detail
Down duvets, free minibar items, in-room safe, blackout curtains
7 restaurants, international cuisine
Reviews
8.2

Very good

Popular amenities

  • All-inclusive
    All-inclusiveAll-inclusive
  • Restaurant
    RestaurantRestaurant
  • Bar
    BarBar
  • Room service
    Room serviceRoom service
  • Breakfast included
    Breakfast includedBreakfast included
  • Pool
    PoolPool

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Playa Manzanillo Bahia Culebra, Nacascolo
  • Popular LocationPlaya Nacascolo6 min walk
  • Popular LocationMarina Papagayo5 min drive
  • AirportLiberia (LIR-Daniel Oduber Intl.)48 min drive
  • Popular LocationPlaya Hermosa55 min drive

Room options

View all photos for STAR Class Producer's Suite

Down duvets, free minibar items, in-room safe, blackout curtains

STAR Class Producer's Suite

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Sofa bed - double
  • 289 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

Down duvets, free minibar items, in-room safe, blackout curtains

STAR Class Junior Suite

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Sofa bed - double
  • 57 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed

View all photos for STAR Class Director's Suite Two Bedroom

Down duvets, free minibar items, in-room safe, blackout curtains

STAR Class Director's Suite Two Bedroom

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
Flat-screen TV
2 bedrooms
Down duvet
Blackout curtains
Sofa bed - double
  • 146 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Down duvets, free minibar items, in-room safe, blackout curtains

Junior Suite Ocean View

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Sofa bed - double
  • 57 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed

View all photos for STAR Class Director's Suite

Down duvets, free minibar items, in-room safe, blackout curtains

STAR Class Director's Suite

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Sofa bed - double
  • 90 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

Down duvets, free minibar items, in-room safe, blackout curtains

STAR Class Junior Suite Ocean View

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Sofa bed - double
  • 57 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed

View all photos for Junior Suite

Down duvets, free minibar items, in-room safe, blackout curtains

Junior Suite

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Sofa bed - double
  • 57 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed

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About the area

Papagayo

A luxury stay in Nacascolo awaits you at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort. Within steps you'll find Playa Huevos and Playa Ana Laura within a 10-minute stroll. Highlights at this all-inclusive property include 7 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages and facials along with hydrotherapy and mani/pedis. The restaurant, So Cal Gourmet Food, serves international cuisine. At the property's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Nacascolo property, you'll be 38.6 km (24 mi) from Coco Beach.

What's nearby

  • Playa Nacascolo - 6 min walk
  • Marina Papagayo - 5 min drive
  • Playa Culebra - 13 min drive
  • Playa Iguanita - 37 min drive
  • Playa Hermosa - 55 min drive

Getting around

  • Liberia (LIR-Daniel Oduber Intl.) - 48 min drive

Restaurants

  • ‪The Premiere Bar & Lounge - ‬16 min walk
  • ‪L'Buffet - ‬50 min drive
  • ‪Coco Café - ‬49 min drive
  • ‪Blue Star Tex-Mex Cantina - ‬20 min walk
  • ‪So Cal Gourmet Food Emporium - ‬7 min drive

About this property

Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort

Beachfront, with full-service spa
Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort offers its guests a full-service spa, an outdoor pool, and a health club. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a sauna, and a terrace are also featured at the luxury Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Nacascolo property.

  • 292 guestrooms or units
  • 7 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort offers 292 accommodations with minibars (stocked with some free items) and a safe. Rooms open to balconies or patios. This accommodation is furnished with double sofa beds. Beds feature down duvets. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 7 treatment rooms. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Star Tex-Mex Cantina
  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • So Cal Gourmet Food
  • Sunset Strip Steakhouse

Things to do

  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • No lift
  • Visual fire alarm
  • Wheelchairs on site

More

  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Down comforter

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Restaurant dining guides

Outdoor space

  • Balcony/patio

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. Contactless check-in and contactless check-out are available.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Planet Hollywood Beach Resort Costa Rica All Inclusive Papagayo
Planet Hollywood Beach Resort Costa Rica All Inclusive
Planet Hollywood Beach Costa Rica All Inclusive Papagayo
Planet Hollywood Beach Costa Rica All Inclusive
Planet Hollywood Beach Resort Costa Rica All Inclusive

Frequently asked questions

What is the cancellation policy at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

As of 30 Jun 2024, prices found for a 1-night stay for 2 adults at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort on 22 Jul 2024 start from NZ$780.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

Yep, Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

Yep, Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort is a short 6-minute walk from Playa Nacascolo.

Is there a spa on site at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

Yep, there is an onsite spa at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort. You'll enjoy heaps of services like facials and body treatments.

Does Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort have a pool?

Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort features a full-service spa, a health club and an outdoor pool.

What makes Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort a romantic place to stay?

Couples dining and romance packages, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort.

Is Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort is a hit with families.

Does Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort serve breakfast?

You bet, free buffet breakfast is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

No, Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

No, pets and service animals are not allowed.

Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 506 out of 974 reviews" "
Rating 8 - Good. 230 out of 974 reviews" "
Rating 6 - Okay. 117 out of 974 reviews" "
Rating 4 - Poor. 69 out of 974 reviews" "
Rating 2 - Terrible. 52 out of 974 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
PH Costa Rica 🇨🇷 was an excellent experience. The entire staff is very friendly and helpful. I never felt like they were there doing a job. They always made us feel welcome and happy to accommodate us. Very clean and safe, food was pretty good for an all-inclusive resort. Beautiful views and beach!
Stayed 10 nights in Mar 2024

8/10 Good

Amanda, MACOMB

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the welcome drink and clapping when you walk in with the cocktail! Definitely made a great first impression to make us feel special. Resort was very clean and nice. Only cons I would say is poor service at restaurants. You’re going to have to ask multiple times to only get half of what you want. Also there was no air conditioning in any of the restaurants or very very little so the only place you can go to cool down is the lobby or your room. Sucked sweating just trying to eat a nice dinner. Lots of elevation so walking from pool to room or to restaurants is difficult. Have to wait for golf carts to get you.
Stayed 5 nights in Mar 2024

10/10 Excellent

Martin

Travelled with family
Liked: Property conditions & facilities
People were extremely friendly. Service was amazing. All the places we ate at were all very good. My only thing I wasn’t crazy about. My A/C in my room was not very cool. And kept popping circuit beaker in the middle of the night.
Stayed 5 nights in Mar 2024

6/10 Okay

Katrina

Travelled with group
Liked: Staff & service
Safe gated resort, and security guards. Great shows and pool entertainment, not a very walkable resort, you’ll be waiting for the transport carts, sometimes up to 45 min. The restaurants were great and the buffet had lots of options, but everything closes early, not meant for nightlife. activities geared more towards kids and families, no adult only areas to relax. Confirm with the hotel directly for the amount of beds required in your room, Expedia does not finalize your request with the hotel. Friendly attentive staff and monkeys on the beach!
Stayed 6 nights in Mar 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2024

4/10 Poor

Robert, Hampton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We must give a big shout out to the bartenders (Paola, Yassira (lobby/lounge) and Jeremy (The Trainee at the pool) best drinks we had at the resort hands down! They made our experience great! Ultimately, we give those three individuals "STAR CLASS" customer service! STAR CLASS experience...we did not purchase for an additional cost just to have access to make reservations at restaurants and to drink premium alcohol was NOT WORTH IT! In addition, the guest that had STAR CLASS all complained about the food not being good and ended up eating again at the cafeteria buffet. The TIMESHARE guy - Called us as soon as we got in our room and wanted to come and meet us. Ultimately, he is fighting for a promotion and asked us to come to this event for an hour to check out the selling pitch. Before the event occurred that Friday (we arrived on Wednesday), he promised me all these things the resort was going to do for me because my birthday was on Saturday. Before Friday, we felt the resort was not a brand we saw ourselves investing in and ultimately canceled. Do you think they acknowledged me on my birthday, even though, I also informed them that we was celebrating my birthday! So my wife and I ran into him several times after we canceled and he walked by us without speaking so unprofessional. Housekeeping: Several guess complained about items being taken from the room such as medicine. In summary, if you're not STAR CLASS they treat you unfairly and I advise you stay elsewhere.
Stayed 6 nights in Mar 2024

6/10 Okay

franklin

Stayed 1 night in Mar 2024

10/10 Excellent

Zane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Christa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and friendly. The food options were limited and the burger place was infested with flies
Stayed 4 nights in Mar 2024

10/10 Excellent

andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had the best food at an all inclusive resort I have ever been to! The employees were all very friendly and helpful. We had Henry and Pamela for our star club personal attendants and they were wonderful ! The performers they had were amazing . The trapeze and fire performances were really incredible .
Stayed 3 nights in Mar 2024

8/10 Good

Nicole Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time here at Planet Hollywood. When we first arrived they greeted us with drinks and were very nice and helpful. The staff was actually amazing! I stayed at building 18 with a beautiful ocean view. This is the best place because it’s close to everything-pool, beach, lobby etc. The trams are running nonstop so if you don’t want to walk they will be there in 5 min or so. I even had my own personal concierge who called me daily to ask if I needed anything, it made me feel very special on my birthday. I stayed on the property for the most part to eat since the food was still very authentic Costa Rica. The only time I left the property was to go zip lining at Witch’s Rock Canopy Tour. They were so good, and only 15 minutes away. I got a private session and all the celebrities like Jimmy Kimmel, Lady Gaga and more go there and they pick you up and drop you off. I highly recommend. As far as planet hollywood, this is a fun place! Food is great, staff is great, rooms and views are great. I came with my bf and we had a good time but if you want quiet and romantic, this is more of a family place. There’s a lot of kids everywhere but you can find places on the property that are kid free. We had zumba workouts, karaoke, dance party and even a performance by Queen, I can’t wait to come back! A special thanks going out to my faves Rebecca (front desk), Erich-masseuse, all the zumba instructors and the pool dj-Jeffry, Esteban, Katty, the cute and more! Thanks Planet Hollywood!
Stayed 2 nights in Mar 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms. very good use of space, plenty of drawers and shelves
Stayed 7 nights in Mar 2024

10/10 Excellent

Lionel F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is excellent. The property is well maintained, the rooms are updated, and the food is good. This resort is located on a beach and the pool area is awesome. The staff is wonderful and very accommodating. Our favorite waiter was Jeremy. He was so accommodating and always checking in. We had an amazing time at this resort.
Stayed 6 nights in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Sunny Vacation
We had a great time! The place was nice and comfortable. Some of the restaurants were tough to understand without being star class. Down by the pool they didn’t do a wait list and said you had to just get there early but up top East and the steakhouse would give you a buzzer for when your table was ready. Also some of the buffet food was not the best. The pool was nice though and some of the bar tenders were great! Our favorite were in the hotel lobby.
Stayed 7 nights in Feb 2024

8/10 Good

Paula Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiul property with amazing staff, especially Johan! The warm and wonderful staff made the trip so great! The pools and beach were beautiful. The food was ok, not bad, but was the one part of the trip that we wished had been a bit better.
Stayed 7 nights in Feb 2024

10/10 Excellent

Ravneet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a relaxing trip with family! Every family friendly resort!
Stayed 3 nights in Feb 2024

10/10 Excellent

Jonathan Travis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
" Pura Vida "
Stayed 7 nights in Feb 2024

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Ariyan

Stayed 3 nights in Feb 2024

6/10 Okay

Fin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Service was good in the main building but other than that not the greatest. Breakfast was good but other than that the food was average at best. The pool bars lacked premium liquor.
Stayed 3 nights in Jan 2024

4/10 Poor

HONG J

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is not friendly and seems unwilling to provide service, Front desk staff is so bad and mean. Even though when I check out time, call the cart but waited long time so I had to drag my luggage and walk to the lobby. They only ask for additional service, even though it is an All inclusive resort. The room smells so bad that is difficult to sleep well. The food in the regular restaurant is poor. Fortunately the buffet restaurant was the best, so I visit three time a day. I don't think it's an appropriate resort fo relaxation.
Stayed 5 nights in Jan 2024

6/10 Okay

SUNG

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Lisa Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled here in January of 2024 with my two sons ages 20 and 23. It was an all around wonderful experience. We were swept out of our private airport transfer, our bags were taken from us, we were given drinks, directed to the red carpet for a photo and all of the staff clapped for us. What a beautiful welcome. The property is beautiful, clean and well maintained. Check in was very easy. It seems that all of the suites are ocean facing? I did not realize ours would be and it was, so that was a really nice surprise. I highly recommend building 18 second floor for your stay. It is close walking distance to Both the pool/beach and the main building with an excellent view of the ocean and the pool. All of the staff were very friendly and helpful. My sons were constantly entertained at the pool during the day by the staff and the activities and in the evening with the activities. We were not Star class and that was fine for us. We were able to find shady spots at the pool each day and there were plenty of shady spots to sit on the beach also. Maid service was top notch. I'd say this is a mid level all inclusive resort but an upper mid level all inclusive.

10/10 Excellent

Haroutyun, Burbank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, safe, and solid dining options. Beach is amazing.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jabril

Travelled with family
Liked: Cleanliness, amenities
The resort was wonderful ! My personal agent for the stay was jorley she was extremely helpful with all our needs from booking reservations for dinner to transportation back to the airport ! 10/10
Stayed 3 nights in Jan 2024