6/10 Okay
Ismail
Travelled with family
9 Aug 2024
Pictures and condition of the furniture
We recently stayed at this hotel and was quite disappointed with several aspects of our visit. The furniture in the room was extremely outdated and in dire need of an upgrade. It was far from the modern comfort you'd expect from a 4-star establishment. The outdoor area, which looked lively in the pictures, was unfortunately dead and neglected. There was no slide or kids' swing as advertised, making it a rather dull place for families with children.
The service was another letdown, falling short of what is expected from a 4-star hotel. Cleanliness was also a concern, the kitchen sponge had clearly not been changed between guests, and we found an old hair tie in the shower from the previous guest, which was quite off-putting.
Overall, while our stay wasn’t terrible, it certainly didn’t live up to the expectations set by the hotel's description and rating. Improvements are definitely needed in both the facilities and service to truly meet the standard they claim to offer.
Ismail
Stayed 3 nights in Aug 2024