Five days before arriving, we were given more details about the property's address, but not the apartment number, or its location in the building.
We were given codes to the "first two doors" and a code to the key safe inside a mailbox, but, as it transpired later, we were given all the wrong codes.
So I used Vrbo's messaging service to message the owners and ask for the apartment number.
No response.
Two days later, I asked again.
No response.
On the day we were due to arrive I sent a third request and tried calling (but reached voicemail, inevitably).
I gave up and called Vrbo's customer service to ask for help. They also tried without success to contact the owners but left messages for them and promised me I'd hear from them soon.
Sure enough, whilst sitting, stressing in the Eurostar terminal in London, we received a message from the owners addressed to somebody called Elizabeth (which is none of our names) giving us more details - and a completely different set of access codes to those listed in the official Vrbo website.
But still no apartment number.
I asked again and sought confirmation of which codes were correct. No response.
To the owners: I appreciate you're probably busy, but not replying to any of my three messages over five days is not acceptable. I shouldn't have to call customer services to get you to tell me where your apartment is (and as it turns out, to give me the correct access codes).
Good luck Elizabeth, whoever you are.