Wow, where do I start? My child and I went to check into the condo and brought our ski equipment to the locker area; we went to the designated locker, only to find it was padlocked by another user. Fortunately, we decided to rent a car so we were able to manage without the locker on the first day. The locker room itself smelled like an outhouse, and that is putting it nicely. Still, my preference would have been to store our skis/boots there instead of needing to go a much further distance to our car. Again I reiterate, if we did not have a car, we would have been totally screwed.
When we went back to the locker the next morning, the locker was still padlocked and not usable by us. When I asked the owner (Connie) what to do, she said that since it was New Years Day, the management company was not available so they could not remove the padlock till the next day. Then on the next day, the problem was not solved because the padlock remained. According to Connie, the padlock had been removed but that was not true so basically, she was calling me a liar. Nice, right? Why on Earth would I make this up? Did I really want to drag my equipment a much greater distance and down a flight of stairs in ski boots? Uh....no.
Then there is the actual condo itself.......we pulled out the Murphy bed to see how it was. My child said that the surface felt like concrete. Meanwhile, the pull out couch needed to be used. When we opened the couch, the bed was not made but the bottom sheet had BLOOD on it! Gross! Although Connie had assured us that the bed was made and we were “good to go”, that was hardly the case, unless you like sleeping on blood stains.
The faucet for the shower felt like it might come out of the wall and my child fell and hurt herself on the slippery floor when she was trying to turn it off.
The space was cramped but that was expected. We knew that coming in. The location was very good and frankly, the only redeeming quality of this space.
The owner (Connie), though very responsive, was not helpful and effectively called me a liar. For all of our trouble, she refunded the cleaning fee....yippee. As I told her while we were there, this is a total rip-off. She had the opportunity to make our stay better and make the situation right; instead, she did not. For prospective renters, the best way to avoid the challenges that we had is to NOT STAY HERE! I am a reasonable person but everyone has their limits.