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Hilton Short Hills

4.0 star property
Suburban hotel with 24-hour health club and sauna

Photo gallery for Hilton Short Hills

Exterior
Reception
Meeting facility
Terrace/patio
48-inch flat-screen TV with cable channels, TV, MP3 dock

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
The current price is NZ$326
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
41 Jfk Pkwy, Short Hills, NJ, 07078
  • Mall at Short Hills
    ‪8 min walk‬
  • Drew University
    ‪8 min drive‬
  • Morristown Memorial Hospital
    ‪10 min drive‬
  • Newark Liberty Intl. Airport (EWR)
    ‪16 min drive‬

Room options

View all photos for One King Bed, Roll In Shower

Premium bedding, down duvets, pillow-top beds, in-room safe

One King Bed, Roll In Shower

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible, Bathtub

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 King Bed, Corner

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 2 Queen Beds

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 61 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Kitchen

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 King Bed, Kitchen

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King Bed- Room 2 Work

1 King Bed- Room 2 Work

1 King Bed- Room 2 Work

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Non Smoking, Business Lounge Access (Lounge Closed on Weekends)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 2 Queen Beds, Non Smoking, Business Lounge Access (Lounge Closed on Weekends)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Executive Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Business Lounge Access (King Room-Club Level, Closed Weekends)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed, Business Lounge Access (King Room-Club Level, Closed Weekends)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Bathtub

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed, Bathtub

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Executive Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Short Hills

At Hilton Short Hills you'll be within a 10-minute walk of Mall at Short Hills and 3.5 km (2.2 mi) from Reeves-Reed Arboretum. Highlights at this hotel include a restaurant, an indoor swimming pool and a 24-hour gym. .The restaurant, The Dining Room, serves American cuisine and is open for breakfast and lunch. The Retreat is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the gym, outdoor tennis court, Hot tub and sauna. 1568 square feet (146 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include limo/town car service. Other amenities include free Wi-Fi in public areas and a seasonal outdoor swimming pool. Full breakfast is available daily between 6:30 AM and 10:00 AM. There's also valet parking, along with the convenience of a free shopping centre shuttle. .Attractions within a 20-minute drive of this Short Hills hotel include Prudential Center and New Jersey Performing Arts Center.

What's nearby

  • Mall at Short Hills - 8 min walk - 0.7 km
  • Drew University - 8 min drive - 7.2 km
  • Livingston Mall - 8 min drive - 7.9 km
  • Paper Mill Playhouse - 8 min drive - 7.1 km
  • Morristown Memorial Hospital - 10 min drive - 12.2 km

Getting around

  • Chatham Station - 3 min drive
  • Newark Liberty Intl. Airport (EWR) - 16 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬9 min walk
  • ‪California Pizza Kitchen - ‬15 min walk
  • ‪Legal Sea Foods - ‬10 min walk
  • ‪The Dining Room - ‬8 min walk
  • ‪Broadway Diner - ‬3 min drive

About this property

Hilton Short Hills

Suburban hotel with 24-hour health club and sauna
Hilton Short Hills offers its guests a seasonal outdoor pool, an indoor pool, an outdoor tennis court, and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Meeting rooms and limo/town car service are available. Event space at this hotel measures 1568 square feet (146 square metres) and includes a conference centre. A hot tub, a sauna, and a terrace are also featured at the business-friendly Hilton Short Hills. For a fee, parking is available.

This Short Hills hotel is smoke free.

  • 1 building
  • 314 guestrooms or units
  • 7 levels
  • Conference rooms
  • 1568 sq ft of conference space
  • 146 sq. m of conference space
  • Built in 1988
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Wedding services available
  • Corner/local shop
  • Terrace
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hilton Short Hills offers 314 shared accommodations with MP3 docking stations and laptop-compatible safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 48-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access (Wi-Fi speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free shopping centre shuttle
  • Limo/town car service
  • Parking on site (USD 24 per night)
  • Valet parking on site (USD 32 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 23 to 33 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Dining Room
  • The Patio
  • The Retreat

Things to do

  • 24-hour health club
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Tennis lessons

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference centre (1,568 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Shared accommodation
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 23.00 to 33.00 per person
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per day (rates may vary)
  • Self-parking fee: USD 24 per night
  • Valet parking fee: USD 32 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 7:00 AM to 9:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Short Hills
Hilton Short Hills
Short Hills Hilton
Hilton Short Hills Hotel Short Hills
Hilton Short Hills Hotel
Hilton Short Hills Hotel
Hilton Short Hills Short Hills
Hilton Short Hills Hotel Short Hills

Frequently asked questions

What is the cancellation policy at Hilton Short Hills?

Hilton Short Hills offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Short Hills?

As of 8 Apr 2025, prices found for a 1-night stay for 2 adults at Hilton Short Hills on 20 Apr 2025 start from NZ$326.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Short Hills?

Yep, Hilton Short Hills has a self car park for USD 24 per night.

Does Hilton Short Hills have a pool?

Hilton Short Hills has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM (Seasonal outdoor pool open from June to September).

What luxury perks are available at Hilton Short Hills?

Hilton Short Hills features a 24-hour health club, an indoor pool and 1 hot tub. All guestrooms come with pillowtop beds and premium bedding.

What makes Hilton Short Hills a romantic place to stay?

1 hot tub and poolside dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hilton Short Hills.

Is Hilton Short Hills family-friendly?

You bet! With amenities such as a corner/local shop and a free shopping shuttle, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hilton Short Hills is a hit with families.

Does Hilton Short Hills serve breakfast?

You bet, full brekkie is served daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Hilton Short Hills?

No, Hilton Short Hills does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Short Hills?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Short Hills?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton Short Hills?

No, pets are not allowed.

Hilton Short Hills Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 528 out of 1000 reviews
Rating 8 - Good. 246 out of 1000 reviews
Rating 6 - Okay. 112 out of 1000 reviews
Rating 4 - Poor. 52 out of 1000 reviews
Rating 2 - Terrible. 62 out of 1000 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Norline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Wubshet

Stayed 3 nights in Dec 2024

10/10 Excellent

Wasim

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Dec 2024

6/10 Okay

Ryan

Stayed 1 night in Dec 2024

4/10 Poor

Sharif

Disliked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Kerven

Stayed 1 night in Dec 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, area was lowkey and across from the Nj Mall. Had a wonderful time, the associates were very nice and friendly
Stayed 5 nights in Dec 2024

4/10 Poor

Raquib

Disliked: Staff & service
We stayed 3 nights and they couldn’t refill the shower amenities, Beds were made in a very lackluster way.
Stayed 3 nights in Dec 2024

10/10 Excellent

Lee

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Exceptionally clean and quiet. Across the street from the famous Short Hills Mall.
Stayed 4 nights in Dec 2024

6/10 Okay

Kevin Cobb

Stayed 5 nights in Dec 2024

10/10 Excellent

Kathryn

Liked: Property conditions & facilities
Clean, quiet, staff was nice, and we enjoyed our stay. There is a pool but we didn’t use it.
Stayed 3 nights in Dec 2024

6/10 Okay

Austin, Maplewood

Liked: Staff & service
Disliked: Property conditions & facilities
Very disappointing the hot tub was. It functioning
Stayed 1 night in Dec 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Patricia

Travelled with partner
Only complaint is that the coffee wasn’t ready at 6:30 am when we were leaving.
Stayed 1 night in Dec 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 2 nights in Dec 2024

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Great gym. Close to Short Hills Mall but otherwise everything requires driving.
Stayed 2 nights in Dec 2024

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great holiday place to stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some of the front desk staff were rude and no bathrobes in rooms was a little strange but overall great. Breakfast buffet is wonderful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a gorgeous property and very nice staff, great room and the free breakfast was amazing.
Stayed 1 night in Dec 2024

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa, Newark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place, great hotel.
Stayed 1 night in Dec 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building and nicely decorated for the holidays. Room was clean and comfortable. Bathroom needs a heater it was very cold. The self parking situation was confusing… we paid for parking but anyone could park the machine down there was broken.
Stayed 2 nights in Dec 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, helpful staff. parking facility is terrible, and you have to pay
Stayed 3 nights in Dec 2024

2/10 Terrible

QI, San Ramon

Disliked: Staff & service, amenities
I stayed on Dec 14 night. There was a party going on and my 1st floor room was just on top of that. They started playing very loud music at around 11PM. At about 11:15PM I called the front desk and asked them if and when the party would end, the front desk person said the party would end soon. As the music still played loud, I called the front desk again at about 11:45PM, a different front desk person apologized and said the party would end at 12:00AM. Sure enough the music still played loud way after 12:00AM. I called the front desk the 3rd time and the front desk person asked me to hold. I waited for him to come back for about 10 mins to no vail. At this time I decided to come to the front desk and told to them about it. The front desk person told me he was just the hotel staff, therefore he was not responsible for what was going in with the party. I asked him to switch me to a different room that was quieter, which he did. I packed up and went to the new room, however the new room was still directly on top of the party (only couple floors higher), so I came back to the front desk and asked him to give me a truly quite room. This time he gave a room on the different side of the building and a higher yet floor. He also told me if I wanted to complaint I should talk to the manager the next morning. When I checked out the next morning I informed the front desk agent what happened the previous night, she asked me to write down my contact and wait.
Stayed 1 night in Dec 2024