4/10 Poor
cory
Travelled with partner
6 Aug 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was under construction. That was okay but things were miss represented on the web page and he responded that it takes a while to update the info, the pool was filled in with gravel, clutter in parking lot, stair rails up to second floor were held in place with plastic zip straps. The room was not ready to be rented. The motel attendant walk to the room ahead of us, in the attemp to get the TV working, he could not, he left saying he'll be back, i plugged in the HDMI cable and it worked. Then I continued into the rest of the room and the bathroom,and found the toilet seat broken and falling off. I went to the front desk to tell him, and he responded yup they know about it. I returned to the room to continue the review of the room and I found dirt in corners of the tub and wall, body fluid stains on the bed duve cover, and the bed sheets with dirt stains. I was gutting and I asked to cancel and get a refund.
I had to call Expedia, then they had to call the motel while I was on hold, in order to complete the refund.
Expedia completed the refund quickly and professionally.
The motel was a disappointing, but the fornt desk clerk was pleasant and respectful.
cory
Stayed 1 night in Jul 2024