2/10 Terrible
Sandra
Business traveller
25 Aug 2021
Booking substitution post confirm
I booked and received confirmation to stay in this hotel. However, the hotel called to say that I booked in the same moment as a couple booked. Therfore, the hotel decided to move a singe person vs a couple to another hotel. they had difficulty and put me in a much lower level hotel. On top of this the substitute hotel had non functioning air conditioning and after trying to sleep for 2 hours while sweating to death in seaside heat and humidity they brought a portable machine to alleviate the pools of sweat I was lying in. While the Imperial Sport was nice and invited me to come have all meals at their hotel, it was an inconvienince, the other hotel not the same level, and I had a very important mtg the next day of which I was not rested in the manner I should have been.
Sandra
Stayed 1 night in Aug 2021