2/10 Terrible
Brad
Travelled with family
6 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Prior to our stay we recieved an email that the hotel front desk was relocated and breakfast would be grab and go. No big deal. When we arrived the hotel was under complete construction. The front desk was located in a hotel room that you walked through heavy construction to get to. We tried to remain positive. Got our room key from the very friendly staff. Went to the room and the entire way up it was a construction zone. The hallway wasn’t painted yet, lights were taped or not installed yet, there wasn’t even a doorway floor between the room and hallway. Went into the room where we were given a king instead of two queens reserved. This hotel absolutely should not have been open during this heavy construction. The pool was completely unusable as well. Multiple families were leaving at once. We were told we would be refunded but we have yet to receive a reimbursement. We had to load our kids back into the car and find another hotel which was rather difficult because there was a baseball tournament in town. This experience was absolutely horrible. We should be refunded.
Brad
Stayed 1 night in Jul 2024