2/10 Terrible
Rachel
24 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honeslty, the only reason I'm giving your service a 3 was for the kind man at the front desk who let us get a snack as an apeasment while we waited for our room to be ready. Your manager who was on duty Tuesday night was incredibly rude, arrogant and condescending. I called down to the front desk expressing that our sheets were dirty and we could see that stains through the sheets (my girlfriends side had a huge blood stain under the sheets.) Our floors were dirty, the shower was dirty as well but we were only staying for a few hours so we ignored it. When the manager came to our room he said, "I'm going to be honest, there isn't a single mattress that's here that isn't stained." Whether that's true or not, not something you should tell your guest. He moved us to a different room, one he and a few other staff were cleaning since as per the front deskman "House keeping dropped the ball.", this room the sheets were clean, the floor even though the manager was just in there was not clean w/ stains under the bedside table, crumbs on the floor, other folks hair, the shower was better but still dirty (other folks hair on the shower floor). The manager said he'd be back with hot coffee and our new room keys. He never came back. Will not be staying here again.
Rachel
Stayed 1 night in Sep 2024