4/10 Poor
Amanda, brea
Travelled with family
1 Jan 2025
We stayed for four days and never had housekeeping unless we asked for it. And even then it never came except for some towels tossed in a wad in our sink. Beds never made. Trash not emptied. Ran out of toilet paper. First room we were in had broken ac and was 98. They offered to switch us to another hotel but our kids had another room and we wouldn’t change so they found us another room on another floor. Every time we asked for help they were nice and asked us to leave a good review. Then zero follow through. It got so bad we put our trash outside our room for sanitation reasons. 24 hours later it was still there! Hilton is pretty reliable for quality but this place was understaffed and not worth the Hilton price. We go to philly once a year and are hilton reward members. Never again for canopy.
Amanda
Stayed 4 nights in Dec 2024