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Homewood Suites by Hilton Philadelphia-Valley Forge

3.0 star property
Hotel in Audubon with free breakfast and free local area shuttle
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Homewood Suites by Hilton Philadelphia-Valley Forge

Terrace/patio
In-room safe, desk, iron/ironing board, free cots/infant beds
Outdoor pool
Front of property
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast included
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly
  • Parking included
    Parking included
  • Kitchen
    Kitchen
The price is NZ$221
includes taxes & fees
2 Dec - 3 Dec

Explore the area

Map
681 Shannondell Blvd, Audubon, PA, 19403
  • The Club at Shannondell
    19 min walk
  • Valley Forge National Park Visitors Center
    4 min drive
  • Valley Forge National Historic Park
    9 min drive
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    40 min drive

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

27-inch LCD TV with cable channels, TV, MP3 dock

Suite, 2 Bedrooms, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
Ceiling fan
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Double Beds, Non Smoking

Studio Suite, 2 Double Beds, Non Smoking

Studio Suite, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

Hair dryer, towels

Premium Suite, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
Sofa bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible, Bathtub

In-room safe, desk, iron/ironing board, free cots/infant beds

Studio, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking (Mobility, Bathtub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Premium Suite, 1 King Bed, Accessible, Non Smoking (Mobility, Bathtub)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Premium Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Accessible, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Premium Studio Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Premium Studio Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

27-inch LCD TV with cable channels, TV, MP3 dock

Suite, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
Ceiling fan
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

27-inch LCD TV with cable channels, TV, MP3 dock

Suite, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
Ceiling fan
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Tru by Hilton Audubon Valley Forge
Pool
Breakfast included
Pet-friendly
Parking included
4.4 out of 5, Excellent, (659)
The price is NZ$336
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Tru by Hilton Audubon Valley Forge

About the area

Audubon

At Homewood Suites by Hilton Philadelphia-Valley Forge you'll be within a 20-minute walk of The Club at Shannondell and 3 km (1.9 mi) from Sullivan's Bridge Trail Trailhead. Highlights at this hotel include an outdoor swimming pool, free daily breakfast and in-room kitchenettes. .Enjoy the 24-hour gym and seasonal outdoor swimming pool as well as access to mini golf and basketball. Business travelers can take advantage of meeting rooms and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. There's also free self parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute drive of this 3-property class Audubon hotel include The Greater Philadelphia Expo Center at Oaks and King of Prussia Mall.

What's nearby

  • Valley Forge National Park Visitors Center - 4 min drive - 4.2 km
  • Valley Forge Casino - 5 min drive - 5.1 km
  • The Greater Philadelphia Expo Center at Oaks - 7 min drive - 6.3 km
  • King of Prussia Mall - 8 min drive - 7.8 km
  • Valley Forge National Historic Park - 9 min drive - 9.5 km

Getting around

  • Norristown Elm Street Station - 9 min drive
  • Bridgeport Station - 9 min drive
  • Philadelphia International Airport (PHL) - 40 min drive

Restaurants

  • ‪Chick-fil-A - ‬6 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Wendy's - ‬8 min walk
  • ‪Westover Country Club - ‬7 min drive
  • ‪Burger King - ‬3 min drive

About this property

Homewood Suites by Hilton Philadelphia-Valley Forge

Hotel in Audubon with free breakfast and free local area shuttle
Homewood Suites by Hilton Philadelphia-Valley Forge offers its guests an outdoor pool and a 24-hour fitness centre. WiFi and wired Internet are free in public spaces. A 24-hour business centre and meeting rooms are available. Free breakfast is available daily. A free area shuttle within 5.00 mi is available. The business-friendly Homewood Suites by Hilton Philadelphia-Valley Forge also features barbecue grills, coffee/tea in common area, and complimentary newspapers in the lobby. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Audubon hotel.

  • 123 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 2005
  • Breakfast available (free)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Food/drink service (free)
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Lift
  • Smoking in designated areas
Homewood Suites by Hilton Philadelphia-Valley Forge offers 123 accommodations with MP3 docking stations and a safe. This accommodation is furnished with queen sofa beds. 27-inch LCD televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 5 mi
  • Area shuttle
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Family friendly

  • Free area shuttle
  • Free cot
  • Free rollaway/extra bed
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed
  • Queen sofa bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Philadelphia-Valley Forge
Homewood Suites Hilton Philadelphia-Valley Forge Audubon
Homewood Suites Hilton Philadelphia-Valley Forge Hotel
Homewood Suites Hilton Philadelphia-Valley Forge Hotel Audubon
Homewood Suites Philadelphia-Valley Forge
Homewood Suites Hilton Philadelphia-Valley Forge Aparthotel
Homewood Audubon
Homewood Suites Audubon
Audubon Homewood Suites
Homewood Suites Valley Forge Hotel Audubon
Homewood Suites by Hilton Philadelphia Valley Forge
Homewood Suites by Hilton Philadelphia Valley Forge
Homewood Suites by Hilton Philadelphia-Valley Forge Hotel
Homewood Suites by Hilton Philadelphia-Valley Forge Audubon

Frequently asked questions

What is the cancellation policy at Homewood Suites by Hilton Philadelphia-Valley Forge?

Homewood Suites by Hilton Philadelphia-Valley Forge offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites by Hilton Philadelphia-Valley Forge?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Philadelphia-Valley Forge on 2 Dec 2024 start from NZ$221.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites by Hilton Philadelphia-Valley Forge?

Yep, Homewood Suites by Hilton Philadelphia-Valley Forge has a free self car park and free RV/bus/truck parking.

Does Homewood Suites by Hilton Philadelphia-Valley Forge have a pool?

Homewood Suites by Hilton Philadelphia-Valley Forge has a seasonal outdoor pool. The pool is open from June to September.

Is Homewood Suites by Hilton Philadelphia-Valley Forge family-friendly?

You bet! With amenities such as on-site mini golf and free food shopping service, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Homewood Suites by Hilton Philadelphia-Valley Forge is a hit with families.

Does Homewood Suites by Hilton Philadelphia-Valley Forge serve breakfast?

Sure does, complimentary breakfast is served daily between 6:00 AM and 9:00 AM.

Is there a free airport shuttle available at Homewood Suites by Hilton Philadelphia-Valley Forge?

No, Homewood Suites by Hilton Philadelphia-Valley Forge does not offer an airport shuttle service.

What time are check-in & check-out at Homewood Suites by Hilton Philadelphia-Valley Forge?

Check-in begins at 3 PM. Check-out time is noon.

Is there a golf course on site at Homewood Suites by Hilton Philadelphia-Valley Forge?

There isn't one on site, but The Club at Shannondell is a short 19-minute walk away.

Homewood Suites by Hilton Philadelphia-Valley Forge Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 466 out of 744 reviews" "
Rating 8 - Good. 181 out of 744 reviews" "
Rating 6 - Okay. 52 out of 744 reviews" "
Rating 4 - Poor. 24 out of 744 reviews" "
Rating 2 - Terrible. 21 out of 744 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

SHARI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms could use a refresh Some furniture is a bit worn-out had a odor
Stayed 3 nights in Aug 2024

6/10 Okay

John

Stayed 1 night in Aug 2024

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never going back!!!
My stay was not good. I paid for a premium suite. N the bed was very uncomfortable and the shower has very little pressure. I would have just paid for a regular room if i knew that it was gonna be that bad. I will not give ur hotel any stars. I didn't like my stay and I won't be recommending my friends n family to go to this hotel. The fact that there was a kitchen was good. My husband n I slept in the sofa bed that is how bad the bed was. Plus there were children running up and down the hallway. I hope u do better
Stayed 2 nights in Aug 2024

2/10 Terrible

Courtney

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The customer service was horrible. They were ghetto and unempathetic.
Stayed 9 nights in Jul 2024

10/10 Excellent

charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was very good, the only thing I can complain about was that there was not enough towels and when I asked for more they took a while to come with them so I decided to go get them myself. Besides that perfect.
Stayed 2 nights in Aug 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The stay was good and we liked our room. Had issues with our refrigerator and it was promptly repaired. The breakfast offering was light on eggs and other protein choices during our week long stay. Good value though.
Stayed 8 nights in Jul 2024

6/10 Okay

Terrance J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Now just a plain run of the mill hotel!
I must say our stay at Homewood Suits was disappointing! It’s been awhile since I used Homewood Suites and the second time disappointed as last experience wasn’t great! First the good! Two out of three front staff were helpful, one appeared inexperienced and not helpful! The lady on break duty on Saturday & Sunday was fabulous, while the guy on Monday breakfast was useless! He spent his time on a cell phone and then disappeared! As I noted to the front end staff, breakfast on Sunday was very good, fresh fruit including banana's, strawberries & blueberries. There was granola and yogurt. On Monday I mentioned to the guy that there was none of these! His terse response was “well there is bananas”! I also pointed out that all the peanut butter packages were stuck together, gross to say the least but he just disappeared Lastly there is a big deal about being a Hilton Honours club member! I know my daughter was at the sister hotel next door and received a package and some perks. Nothing was done to help There was also an extended wifi outage that went unexplained! Not my favourite hotel experience! Homewood Suites has slipped badly in my experience!
Stayed 3 nights in Jul 2024

2/10 Terrible

jesus

Stayed 2 nights in Jul 2024

10/10 Excellent

Lisa

Stayed 1 night in Jul 2024

6/10 Okay

Chad

Travelled with family
Disliked: Cleanliness
While overall it was ok, there were a few iffy things: We were not late for breakfast, around 8 am and they ran out of eggs (said supplies will be delivered the following day) and only had one single waffle maker. The carpet in our room felt gross, like it needed a good cleaning. There was some large stains on the dining chairs in our room, really discusting. They state that they have mini golf, but it's actually just a really small putting green w/ 2 holes. And they only had 1 left-hand club available, they said guests didn't return their other clubs. The pool was nice, smaller then it appears in the pictures. Overal ok for the price.
Stayed 1 night in Jul 2024

10/10 Excellent

Stamatina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Would stay again with changes
Upon arrival our room was musty and smelt of smoke. The wallpaper in the bathroom was peeling, and there was pink soap scum in caulking in shower. The hallways and common areas were also not vacuumed during our 3 day stay. After the first evening we realized the pool was not being maintained so we did not allow our kids to use it - pool was so cloudy and green you couldn't see the stairs leading in, and the filters/jets did not appear to be running. Fire pit had trash in it. The staff was kind, but didn't seem to care too much - not the worst when travelling with teenaged boys. Hotel was convenient to facility we were attending an event at and we would stay again if pool was usable. Gas station and food options within walking distance, grocery store and shopping nearby.
Stayed 2 nights in Jul 2024

6/10 Okay

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
The room I stayed in needs work and updating. It felt like I was staying in a room from the early 2000s. It wasn't pleasant at all.
Stayed 3 nights in Jul 2024

4/10 Poor

debra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We could not get them to clean the room, empty trash or bring towels after 6-7 requests over 5days/ supposed to come every other day but after numerous inquiries w front desk, they still never came. Our trash over flowed. We ended up using hand towels to dry off after showers because no matter how many times we asked nobody ever came with fresh towels & we had discarded old ones on the floor when we were told maids would come that day. Our son used the pull out bed and we asked for a blanket for him and were told they had run out. So he just had a sheet & no blanket. Pool was cloudy, green and smelly. Also, room 407 smelled awful on arrival. I’m guessing due to lack of cleaners that clean but we were told by front desk that the 4th used to be a Smoking floor years ago and retained the bad smell because it had sunk into the walls and carpets. At check out we told the front desk (again) that after 5 days, nobody would ever come with towels, trash removal & room refresh and they said we were 4th people who reported that at check out 7/7/24. I even spoke to the maid on day 3 about it and she said “I no understand “.Her cart was parked (with no towels on it) in front of the same room a few doors down from us 5 hrs that day w tv on, don’tstay here. I’m pretty sure nobody at the front desk even cared they pretended to be surprised. Also, outside elevators and all the way to our room looked like it hasn’t been vacuumed in months! Truly bad hotel experience. This place was icky
Stayed 4 nights in Jul 2024

4/10 Poor

Dawan

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Spent 3-4 days and 3 nights. A lot of money. I asked staff multiple times if I could have my room cleaned. Answer was always yes BUT ROOM NEVER GOT CLEANED OR RECEIVED MORE TOWELS AND TRASH IN MY ROOM PILED UP FROM FOOD BC I WAS EXPECTING SOMEONE TO COME CLEAN IT
Stayed 2 nights in Jul 2024

10/10 Excellent

David

Business traveller
Liked: Staff & service
Stayed 2 nights in Jun 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Wendy

Stayed 1 night in Jun 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The property was convenient to where we were visiting. We were traveling with several family members and wanted several bedrooms. Our room had a king-sized bedroom for adults, a bedroom with two queens for kids, two bathrooms, kitchenette and lounge area. Plenty of space for everyone. The room above us was very loud with music and pounding. The hotel staff was accommodating and founds us another room.
Stayed 1 night in Jun 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very clean.
Stayed 4 nights in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Rashad

Travelled with family and small children
Liked: Cleanliness, amenities
Excellent
Stayed 2 nights in May 2024