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Embassy Suites by Hilton Phoenix Biltmore

3.5 star property
Hotel with free breakfast, steps from Biltmore Fashion Park

Photo gallery for Embassy Suites by Hilton Phoenix Biltmore

Outdoor pool
Suite, 2 Queen Beds, Accessible, Bathtub
Exterior
King Bed, Accessible, Non-smoking | View from room
32-inch flat-screen TV with cable channels, TV, pay films

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Parking available
The current price is NZ$242
includes taxes & fees
11 May - 12 May

Explore the area

Map
2630 E Camelback Rd, Phoenix, AZ, 85016
  • Biltmore Fashion Park
    ‪1 min walk‬
  • Arizona Biltmore Resort - Links Course
    ‪13 min walk‬
  • Arizona Biltmore Country Club
    ‪3 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

Suite, 2 Queen Beds, Accessible, Bathtub

Suite, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Allergy Friendly

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Allergy Friendly

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, Pool View

Exterior

Suite, 2 Queen Beds, Balcony, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Bedrooms, Accessible (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Bedrooms, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Private bathroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for King Bed, Pool View, Non-smoking

Exterior

King Bed, Pool View, Non-smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Ceiling fan
Sofa bed
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Pool View

Exterior

Suite, 2 Queen Beds, Pool View

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms

32-inch flat-screen TV with cable channels, TV, pay films

Suite, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Private bathroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Premium Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for King Bed, Pool View, Balcony, Non-smoking

Exterior

King Bed, Pool View, Balcony, Non-smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Ceiling fan
Sofa bed
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King Bed, Pure Allergy, Non-smoking

1 bedroom, premium bedding, in-room safe, desk

King Bed, Pure Allergy, Non-smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Ceiling fan
Sofa bed
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Allergy Friendly

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for King Bed, Accessible, Non-smoking

King Bed, Accessible, Non-smoking | Living area

King Bed, Accessible, Non-smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Ceiling fan
Sofa bed
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

32-inch flat-screen TV with cable channels, TV, pay films

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for King Bed, Non-smoking

1 bedroom, premium bedding, in-room safe, desk

King Bed, Non-smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Ceiling fan
Sofa bed
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King Bed, Premium Room, Non-smoking

1 bedroom, premium bedding, in-room safe, desk

King Bed, Premium Room, Non-smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Phoenix

Embassy Suites by Hilton Phoenix Biltmore places you steps from Biltmore Fashion Park and within a 10-minute stroll of AMC Esplanade 14. Highlights at this hotel include a restaurant, an outdoor swimming pool and free buffet breakfast. .The restaurant, The Atrium Bar & Grille, is open for lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. 3696 square feet (343 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free wired Internet in public areas, a gym and a free manager's reception. Each morning free breakfast is served. There's also the convenience of self parking. .Attractions within a 10-minute drive of this Camelback East hotel include Camelback Mountain and Scottsdale Fashion Square.

What's nearby

  • Biltmore Fashion Park - 1 min walk - 0.2 km
  • Arizona Biltmore Resort - Links Course - 13 min walk - 1.1 km
  • Arizona Biltmore Country Club - 3 min drive - 2.2 km
  • Arizona Biltmore Resort - Adobe Course - 4 min drive - 2.3 km
  • Camelback Mountain - 9 min drive - 6.8 km

Getting around

  • Campbell - Central Ave Station - 7 min drive
  • Sky Harbor International Airport (PHX) - 19 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬6 min walk
  • ‪Press Coffee - ‬11 min walk
  • ‪True Food Kitchen: Phoenix | Biltmore Fashion Park - ‬4 min walk
  • ‪Yellowbell - ‬7 min walk
  • ‪The Camby Hotel - ‬9 min walk

About this property

Embassy Suites by Hilton Phoenix Biltmore

Hotel with free breakfast, steps from Biltmore Fashion Park
Embassy Suites by Hilton Phoenix Biltmore offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Wired Internet is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 3696 square feet (343 square metres) and includes conference space. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Phoenix Biltmore. Parking is available for a fee.

This Phoenix hotel is smoke free.

  • 1 building
  • 232 guestrooms or units
  • 5 levels
  • Conference rooms
  • 3696 sq ft of conference space
  • 343 sq. m of conference space
  • Built in 1985
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Phoenix Biltmore offers 232 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

This Phoenix hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is provided on request.

Languages

English

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3.8 out of 5, Good, 3,105 reviews
The price is NZ$326
includes taxes & fees
15 May - 16 May
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 14.95 per day); free wired internet

Parking and transport

  • Parking on site (USD 14 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • The Atrium Bar & Grille

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3,696 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per day (rates may vary)
  • Self-parking fee: USD 14.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Biltmore Embassy Suites
Biltmore Embassy Suites Phoenix
Embassy Suites Biltmore
Embassy Suites Biltmore Hotel
Embassy Suites Biltmore Hotel Phoenix
Embassy Suites Biltmore Phoenix
Embassy Suites Phoenix Biltmore
Phoenix Biltmore Embassy Suites
Phoenix Embassy Suites
Phoenix Embassy Suites Biltmore
Embassy Suites Phoenix Biltmore Hotel
Embassy Suites Phoenix
Embassy Suites Phoenix Biltmore
Embassy Suites by Hilton Phoenix Biltmore Hotel
Embassy Suites by Hilton Phoenix Biltmore Phoenix
Embassy Suites by Hilton Phoenix Biltmore Hotel Phoenix

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Phoenix Biltmore?

Embassy Suites by Hilton Phoenix Biltmore offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Phoenix Biltmore?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Phoenix Biltmore on 11 May 2025 start from NZ$242.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Phoenix Biltmore?

Yep, Embassy Suites by Hilton Phoenix Biltmore has a self car park for USD 14.00 per night.

Does Embassy Suites by Hilton Phoenix Biltmore have a pool?

Embassy Suites by Hilton Phoenix Biltmore has an outdoor pool.

What makes Embassy Suites by Hilton Phoenix Biltmore a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton Phoenix Biltmore.

Does Embassy Suites by Hilton Phoenix Biltmore serve breakfast?

Yep, travelers adore the free buffet breakfast here! Available daily from 6:00 AM to 10:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Phoenix Biltmore?

No, Embassy Suites by Hilton Phoenix Biltmore does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Phoenix Biltmore?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Embassy Suites by Hilton Phoenix Biltmore?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Embassy Suites by Hilton Phoenix Biltmore?

There isn't one on site, but Arizona Biltmore Resort - Links Course is a short 13-minute walk away.

Embassy Suites by Hilton Phoenix Biltmore Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 450 out of 999 reviews
Rating 8 - Good. 228 out of 999 reviews
Rating 6 - Okay. 148 out of 999 reviews
Rating 4 - Poor. 94 out of 999 reviews
Rating 2 - Terrible. 79 out of 999 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marahi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has extensive construction project, the staff make it worth your stay by their amazing service to guest and accommodating the needs of everyone. Breakfast was awesome and the kitchen staff fabulous!
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Stayed 3 nights in Dec 2024

4/10 Poor

Edmond

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When booking the property there was no indication that the hotel was under a massive renovation. The noise, dust, and noise made for an unpleasant stay. I am sure it will be back to standard art the end of the construction, but guests should know whaat they are paying for beforehand.
Stayed 3 nights in Jan 2025

6/10 Okay

karmen

Travelled with family
Plumbing was bad, breakfast was not warm, semi clean. Staff was very friendly and tried to help.
Stayed 3 nights in Jan 2025

4/10 Poor

Jennifer

Stayed 3 nights in Jan 2025

6/10 Okay

Maribeth

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Melinda

Liked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Victor Hugo

Stayed 2 nights in Dec 2024

10/10 Excellent

Mohammad

Stayed 1 night in Dec 2024

10/10 Excellent

Wilford

Stayed 1 night in Dec 2024

10/10 Excellent

JANICE

Liked: Cleanliness, staff & service, property conditions & facilities
I love the renovations they are doing, the staff are very friendly, love how the pool is heated.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only down fall was all the construction which is unavoidable. However breakfast was great, staff was amazing, and the gym was perfect!
Stayed 2 nights in Dec 2024

4/10 Poor

Mitch

Travelled with family
Disliked: Amenities, property conditions & facilities
We were in town to visit our children who live within walking distance to the hotel. We chose this hotel for that reason,. At NO TIME did anyone before we arrived let us know the property was under complete renovation. We were there 5 days and had to mention twice that housekeeping had not shown up. issues with the room and when my wife asked about getting food she was told to use a vending machine. The property adjusted the rate for the inconvenience. I would have rather been notified that the property was under renovation which would have allowed us to most likely had made a decision to stay at another property.
Stayed 5 nights in Dec 2024

8/10 Good

Ray

Stayed 4 nights in Nov 2024

4/10 Poor

Judy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a friendly Hotel

They were remodeling the hotel upon check-in. They didn’t tell us how to get our room or give us a map. The ace machine was not located on the second. It was located on the third floor did not work. The staff friendliness was not there and the hotel was a mess cause they were remodeling.
Stayed 2 nights in Dec 2024

6/10 Okay

Allison

Liked: Staff & service
Disliked: Property conditions & facilities
Property is under renovation. Would have been nice to know that before booking hotel.
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Property was under construction, which we knew going into it. Some amenities were altered because of the construction which was disappointing. Once the construction is completed I can see it will be a lovely place to stay. Location is great.
Stayed 4 nights in Nov 2024

2/10 Terrible

Gabriele

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Roger

Liked: Cleanliness
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Under construction…

This is the first review I’ve ever written, and unfortunately, it’s not a positive one. I was quite shocked by the conditions and the response I received. I paid over $200 for my stay, but the hotel was under construction, and I had no control over the AC at night, which made it impossible to sleep. When I asked for some form of compensation, they waived the $15 parking fee, which felt inadequate. The staff was doing their best, and I could sympathize with them. While I was in the lobby, I noticed other guests requesting fans, and the hotel was providing box fans to the rooms.
Stayed 1 night in Dec 2024

4/10 Poor

Adrianna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The air conditioning wouldn’t turn on. I checked in really late so I was too tired to call and see if they could send someone. Also the plumbing is really bad. The drains don’t drain and the toilet takes a really long time to go down. The walls are SUPER thin so don’t plan on sleeping in. You should know also that the building is under construction. I will say though that the beds were very comfortable, rooms were spacious and overall clean, and tv worked.
Stayed 1 night in Dec 2024

8/10 Good

Jose F

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Under construction

The stay it was good, heaters in the room did not work they
Stayed 1 night in Dec 2024

2/10 Terrible

jill

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When under construction it was very load, no hot water in the mornings to shower.
Stayed 4 nights in Dec 2024

4/10 Poor

Johnathan

Travelled with family
Disliked: Staff & service, property conditions & facilities

Wanted to love it, didnt love it, still paid for i

Premium suite paid for, nothing premium about it. Snacks and drinks are supposed to be provided for this room. Was able to request them after arriving the first night. Second night, didnt feel like it was my responsibility to go back down to the desk and ask them again. Website says public spaces under construction. Does not say that multiple services such as the listed restaurant and bar are not available. Makeshift bar is available for a few hours in the evening. No signs but it is possible to order food with the bartender. Very nice lady, not her fault that she is running back and forth. Toilet flooded constantly. Basically has a four square tp limit. Flooded onto the floor. Bathroom ceiling paint is bubbling. Shower head isnt connected to the wall. Turn the water on and watch the shower head shake like its going to separate. Killed a roach in the bathroom. Rooms are hot and humid. No AC in December. Confirmed with other guests that this was not exclusive to our room. Front desk staff was polite and helpful. There is only so many times I want to visit the desk during a hotel stay. I really wanted to love this hotel. The public spaces may turn out great in the future. Public restrooms are not available. When traveling with 5 people, having a flooding room toilet and no public restroom available was not great.
Stayed 2 nights in Dec 2024