2/10 Terrible
Lyanne
Travelled with partner
3 Dec 2024
Disliked: Staff & service
Honestly.. this just wasn’t a good stay for us at all. From a starting with having trouble with our tv. Luckily they were able to fix that.
But what hotel shuts off the water for 2 hours and doesn’t tell any guest. I stayed here to be able to sleep and shower and I was barely able to do that. I had to go find a gym that was open on Thanksgiving in order to shower! Just crazy! And when i asked the front desk how they could accommodate us. The front desk just looked and said there’s nothing we can do. As him and the
Maintenance man (only reason i know it was him because he came and fixed my tv) laughed and said things in Spanish as I walked away and when i heard it I came back and they just dispersed! Tell your employees not to talk about guest even if it’s in another because people may understand!
Breakfast being included wasn’t even a plus. Food was nasty and cold. Didn’t have much options. Fake nasty waffles. Milk that was supposed to be cold was not! Like who wants milk with hot cereal! You gotta do better.
Also if you are going to say the hotel is empty with not much guest why put us next to someone who’s going to be up all night and loud. When I called the front desk to complain 2x no answer and no call back. My checkout went from 11am to 6am because i rather sleep in my car then to just be dealing with what we had to deal with!
Security on the premises is a little scary. I didn’t see a front desk person at night and was able to come in and out like nothing! I don’t kno
Lyanne
Stayed 2 nights in Nov 2024