4/10 Poor
Verified traveller
Business traveller
26 Sept 2024
Liked: Cleanliness, amenities
My stay would have been fine, except the shower temp couldn't be adjusted. It was either cold or scalding. I reported it in the morning and couldn't shower because I couldn't wait for service due to having to leave for work. I hadcto take a sponge bath using the sink.
I texted back and forth with the hotel and I was told someone would call me. No one did. I got back to the hotel around 5:00 p.m. Nothing had been done.
When I reported it to the front desk, they got someone to work on it. At about 8:30 p.m., it was fixed. However, the bathroom floor was dirty with dirty towels on it. The toilet seat and the lid were wet and the towel hook was dangling from the wall.
Another issue was the poor service in the restaurant. I mentioned to a server that one of the seats at our table was wet. After asking three or four times to deal with it, we had to exchange it out with another chair ourselves.
The service was extremely slow and the food was average.
At a time when I really needed to get some sleep, I wasn't able to because of the slow response regarding the shower and dinner taking far too long to be served.
Verified traveller
Stayed 2 nights in Sep 2024