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Holiday Inn Express Surprise by IHG

2.5 star property
Hotel in Surprise with free breakfast and 24-hour fitness centre

Photo gallery for Holiday Inn Express Surprise by IHG

Exterior
Room amenity
In-room safe, desk, blackout curtains, iron/ironing board
Exterior
Outdoor pool, open 8:00 AM to 10 PM, pool loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Gym
  • Housekeeping
  • Laundry
The current price is NZ$212
includes taxes & fees
4 May - 5 May

Explore the area

Map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Surprise Stadium
    ‪8 min walk‬
  • Luke Air Force Base
    ‪13 min drive‬
  • State Farm Stadium
    ‪19 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪48 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Shower/bath combination
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed - queen
Blackout curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Accessible (Mobility)

Standard Room, Accessible (Mobility)

Standard Room, Accessible (Mobility)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed - king
Blackout curtains
  • Sleeps 4
  • 1 King Bed

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About the area

Surprise

At Holiday Inn Express Surprise by IHG you'll be within just a 15-minute stroll of Surprise Stadium and Surprise Tennis Center. Highlights at this hotel include a complimentary breakfast, an outdoor swimming pool and free self-parking. .Enjoy the 24-hour gym, Hot tub and pool loungers. 581 square feet (54 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. There's also the convenience of free RV/bus/truck parking. .Attractions within a 20-minute drive of this Surprise hotel include State Farm Stadium and Peoria Sports Complex.

What's nearby

  • Surprise Stadium - 8 min walk - 0.7 km
  • Wildlife World Zoo and Aquarium - 12 min drive - 12.8 km
  • Luke Air Force Base - 13 min drive - 12.5 km
  • Peoria Sports Complex - 15 min drive - 14.9 km
  • State Farm Stadium - 19 min drive - 21.4 km

Getting around

  • Sky Harbor International Airport (PHX) - 48 min drive

Restaurants

  • ‪In-N-Out Burger - ‬18 min walk
  • ‪Raising Cane's Chicken Fingers - ‬15 min walk
  • ‪Bonfire Craft Kitchen & Tap House - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪Red Robin - ‬3 min drive

About this property

Holiday Inn Express Surprise by IHG

Hotel in Surprise with free breakfast and 24-hour fitness centre
Holiday Inn Express Surprise by IHG offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 581 square feet (54 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Holiday Inn Express Surprise by IHG. Free self parking is available.

This Surprise hotel is smoke free.

  • 115 guestrooms or units
  • 4 levels
  • 581 sq ft of conference space
  • 54 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Water dispenser
Holiday Inn Express Surprise by IHG offers 115 air-conditioned accommodations with MP3 docking stations and a safe. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 581 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Frequently asked questions

What is the cancellation policy at Holiday Inn Express Surprise by IHG?

Holiday Inn Express Surprise by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Surprise by IHG?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express Surprise by IHG on 4 May 2025 start from NZ$211.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Surprise by IHG?

Yep, Holiday Inn Express Surprise by IHG has a free self car park and free RV/bus/truck parking.

Does Holiday Inn Express Surprise by IHG have a pool?

Holiday Inn Express Surprise by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 10 PM.

Is Holiday Inn Express Surprise by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express Surprise by IHG is a hit with families.

Does Holiday Inn Express Surprise by IHG serve breakfast?

You bet, guests highly rate the free buffet breakfast here! Offered weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Holiday Inn Express Surprise by IHG?

No, Holiday Inn Express Surprise by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express Surprise by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Express Surprise by IHG?

No, only service animals are allowed.

Holiday Inn Express Surprise by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 762 out of 1002 reviews
Rating 8 - Good. 163 out of 1002 reviews
Rating 6 - Okay. 39 out of 1002 reviews
Rating 4 - Poor. 19 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Ronald Bailey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new, clean, modern hotel. The complimentary breakfast was very good, with a great selection of hot and cold options. The only complaint I have is the heating/air conditioning unit in the room. Very noisy. Kept waking me up numerous times through the night, I had to go home to get a good sleep.
Stayed 5 nights in Jan 2025

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Football game stay

Clean, newer hotel. Would highly reccomend to anyone looking for a affordable option in AZ.
Stayed 1 night in Jan 2025

10/10 Excellent

MERCY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, was clean and smelled good. Not to far from State Farm Stadium,
Stayed 1 night in Jan 2025

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for our visit to Surprise. Parks, shopping and dining options nearby.
Stayed 1 night in Jan 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 3 nights in Jan 2025

10/10 Excellent

Stacey, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Check in was super fast & easy & lady was very nice. Breakfast was great & plentiful! Very inviting atmosphere & super clean rooms
Stayed 1 night in Jan 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great hotel. Clean, friendly staff. Good breakfast. Nice location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Janet

Stayed 2 nights in Jan 2025

10/10 Excellent

Phillip

Liked: Staff & service, property conditions & facilities
Good experience.
Stayed 3 nights in Dec 2024

10/10 Excellent

Coleen

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. The staff was amazing. Jacob helped me check in early and was overall very friendly. I was exhausted when I arrived, and was treated well. traveling alone and attending a funeral. Jacob's kindness was recognized and appreciated.
Stayed 1 night in Jan 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Only reason for not receiving excellent rating is the cable package. No instructions on how to use tv or remote. Menu/ guide on tv did not work. Found out from staff basic subscription.
Stayed 3 nights in Jan 2025

10/10 Excellent

ALFONSO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff was friendly
Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Diann

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
......
Stayed 2 nights in Dec 2024

10/10 Excellent

JOANN, Benbrook

Travelled with family
Liked: Amenities
Check in Jordan excellent
Stayed 1 night in Jan 2025

10/10 Excellent

Constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Surprise AZ
Stayed 2 nights in Dec 2024

10/10 Excellent

Cesar, South Gate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Marcelline, CHANDLER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Clean, neat, smells great! Excellent service with a smile!
Stayed 2 nights in Dec 2024