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Mountain Shadows Resort Scottsdale

4.5 star property
Luxury hotel with 2 restaurants and 2 outdoor pools

Photo gallery for Mountain Shadows Resort Scottsdale

2 outdoor pools, open 6 AM to 10 PM, pool cabanas (surcharge)
Golf
Outdoor dining
Premium bedding, down duvets, pillow-top beds, minibar
Front of property

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Hot tub
  • Gym
The current price is NZ$970
includes taxes & fees
9 Mar - 10 Mar

Explore the area

Map
5445 E Lincoln Dr, Paradise Valley, AZ, 85253
  • Short Course at Mountain Shadows
    ‪5 min walk‬
  • Franciscan Renewal Center
    ‪11 min walk‬
  • Camelback Mountain
    ‪9 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪17 min drive‬

Room options

View all photos for Signature Premium Queen

Premium bedding, down duvets, pillow-top beds, minibar

Signature Premium Queen

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Premium King

Premium bedding, down duvets, pillow-top beds, minibar

Signature Premium King

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Signature Premium Queen

Premium bedding, down duvets, pillow-top beds, minibar

Accessible Signature Premium Queen

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Residence Premium Queen

Residence Premium Queen

Residence Premium Queen

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Signature Deluxe King

Premium bedding, down duvets, pillow-top beds, minibar

Accessible Signature Deluxe King

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Residence Premium King

Premium bedding, down duvets, pillow-top beds, minibar

Residence Premium King

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Immerse Premium King

Premium bedding, down duvets, pillow-top beds, minibar

Accessible Immerse Premium King

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Signature Premium King

Premium bedding, down duvets, pillow-top beds, minibar

Accessible Signature Premium King

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Signature Deluxe Queen

Accessible Signature Deluxe Queen

Accessible Signature Deluxe Queen

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Immerse Premium King

Premium bedding, down duvets, pillow-top beds, minibar

Immerse Premium King

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Premium King

Garden Premium King

Garden Premium King

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom

Studio Suite, 1 Bedroom

Studio Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
  • 93 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Garden Premium King

Premium bedding, down duvets, pillow-top beds, minibar

Accessible Garden Premium King

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Mountain Premium King

Mountain Premium King

Mountain Premium King

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 49 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Cabana Premium King

Premium bedding, down duvets, pillow-top beds, minibar

Accessible Cabana Premium King

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Penthouse

Premium bedding, down duvets, pillow-top beds, minibar

Penthouse

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
  • 317 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed, 1 King Bed and 2 Single Beds

View all photos for Loft, 1 Bedroom

Loft, 1 Bedroom

Loft, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
  • 158 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Cabana Premium King

Premium bedding, down duvets, pillow-top beds, minibar

Cabana Premium King

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • 163 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
  • 93 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Paradise Valley

A luxury stay in Paradise Valley awaits you at Mountain Shadows Resort Scottsdale. You'll be 3.9 km (2.4 mi) from Camelback Mountain and 9.8 km (6.1 mi) from Talking Stick Resort Casino. Highlights at this hotel include 2 restaurants, 2 outdoor swimming pools and a golf course. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, Hot tub, steam room and pool cabanas. Other amenities include a snack bar/deli and laundry facilities. On weekday mornings cooked-to-order breakfast is served between 6 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4.5-property class Paradise Valley hotel include Scottsdale Fashion Square and Biltmore Fashion Park.

What's nearby

  • Short Course at Mountain Shadows - 5 min walk - 0.5 km
  • Scottsdale Fashion Square - 6 min drive - 5.8 km
  • Biltmore Fashion Park - 9 min drive - 8.3 km
  • Camelback Mountain - 9 min drive - 7.5 km
  • Talking Stick Resort Casino - 10 min drive - 9.8 km

Getting around

  • 44th Street Station - 13 min drive
  • Sky Harbor International Airport (PHX) - 17 min drive

Restaurants

  • ‪Fogo de Chao - ‬4 min drive
  • ‪The Henry - ‬5 min drive
  • ‪Buck & Rider - ‬5 min drive
  • ‪Flower Child - ‬5 min drive
  • ‪Blanco Tacos + Tequila - ‬4 min drive

About this property

Mountain Shadows Resort Scottsdale

Luxury hotel with 2 restaurants and 2 outdoor pools
Mountain Shadows Resort Scottsdale offers its guests a golf course, 2 outdoor swimming pools, Access to hot tub, and a steam room. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

There are 11 meeting rooms available. A fitness centre, a terrace, and a vending machine are also featured at the luxury Mountain Shadows Resort Scottsdale. Free valet parking is available.

This 4.5-star Paradise Valley hotel is smoke free.

  • 217 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Built in 2017
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Mountain Shadows Resort Scottsdale offers 217 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. Flat-screen televisions come with pay-per-view films and Netflix.

Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Parking and transport

  • Electric car charging station on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday cooked-to-order breakfast available 6 AM to 11 AM for a fee: USD 20 to 40 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Fitness classes
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Pro golf lessons
  • Pro golf shop
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (89 centimetre high)
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels
  • Netflix
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 16 September to 4 October:
  • Golf course

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 47.53 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Internet access
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20.00 to 40.00 per person
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 6 AM to 10 PM
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mountain Shadows Resort Scottsdale Paradise Valley
Mountain Shadows Scottsdale Paradise Valley
Mountain Shadows Scottsdale
Mountain Shadows Scottsdale
Mountain Shadows Resort Scottsdale Hotel
Mountain Shadows Resort Scottsdale Paradise Valley
Mountain Shadows Resort Scottsdale Hotel Paradise Valley

Frequently asked questions

What is the cancellation policy at Mountain Shadows Resort Scottsdale?

Mountain Shadows Resort Scottsdale offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mountain Shadows Resort Scottsdale?

As of 5 Mar 2025, prices found for a 1-night stay for 2 adults at Mountain Shadows Resort Scottsdale on 9 Mar 2025 start from NZ$885.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mountain Shadows Resort Scottsdale?

Yep, Mountain Shadows Resort Scottsdale has free valet parking.

Does Mountain Shadows Resort Scottsdale have a pool?

Yep, and guests love it! Mountain Shadows Resort Scottsdale has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open 6 AM to 10 PM.

What luxury perks are available at Mountain Shadows Resort Scottsdale?

Mountain Shadows Resort Scottsdale features 2 outdoor pools, 1 hot tub and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Mountain Shadows Resort Scottsdale a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Mountain Shadows Resort Scottsdale.

Is Mountain Shadows Resort Scottsdale family-friendly?

You bet! With amenities such as 2 outdoor pools and laundry facilities, as well as free infant beds and travel cots in the guestrooms, it's no surprise that Mountain Shadows Resort Scottsdale is a hit with families.

Does Mountain Shadows Resort Scottsdale serve breakfast?

Yeah, cooked-to-order breakfast is served on weekdays from 6 AM to 11 AM.

Is there a free airport shuttle available at Mountain Shadows Resort Scottsdale?

No, Mountain Shadows Resort Scottsdale does not offer an airport shuttle service.

Is there a bar or restaurant at Mountain Shadows Resort Scottsdale?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mountain Shadows Resort Scottsdale?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Mountain Shadows Resort Scottsdale?

Furry friends are welcome at Mountain Shadows Resort Scottsdale, with food and water bowls on offer.

Is there a golf course on site at Mountain Shadows Resort Scottsdale?

Yep, Mountain Shadows Resort Scottsdale has an 18-hole golf course. Golf lessons, golf carts, golf clubs and a clubhouse are also available.

Mountain Shadows Resort Scottsdale Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 875 out of 1007 reviews
Rating 8 - Good. 85 out of 1007 reviews
Rating 6 - Okay. 22 out of 1007 reviews
Rating 4 - Poor. 9 out of 1007 reviews
Rating 2 - Terrible. 16 out of 1007 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Stayed 1 night in Nov 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lap pool
Stayed 1 night in Nov 2024

10/10 Excellent

Susan

Stayed 1 night in Nov 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property with convenient amenities. The grounds are very nice to walk. This is a great place to get away and relax.
Stayed 2 nights in Nov 2024

8/10 Good

awatef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is good Clean spacious room lovely swimming pool great bathroom There were some issues with amenities like no slippers or water bottles in the room I had only decaffeinated coffee the first day for a pricy stay, housekeeping should pay attention to these details
Stayed 1 night in Dec 2024

10/10 Excellent

Scott

Stayed 2 nights in Sep 2024

4/10 Poor

Deylynn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice resort, nice facilities, but the service is very lacking. I was either ignored or staff seemed “put upon” with the few requests I made like ordering food and a drink at the pool. The worst part was that I forgot my insulin in the mini fridge that I paid to rent. It was absolutely my fault for forgetting it. However, when I called back a second time to inquire if it was located, I was yelled at by Sydney and blamed for forgetting it. I have traveled extensively across the world and this is one of the worst stays I’ve had. Not that they care, but I will not be back.
Stayed 2 nights in Nov 2024

10/10 Excellent

Emilee

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property so much! Staff is amazing, super dog friendly, beautiful clean rooms. One of my favorite places to stay when I come to az!!!
Stayed 3 nights in Nov 2024

10/10 Excellent

harvey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great staff We will be back for sure
Stayed 1 night in Nov 2024

8/10 Good

Gena

Stayed 3 nights in Nov 2024

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

JORGE A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of mountains
Stayed 2 nights in Nov 2024

6/10 Okay

alan

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Andie

Liked: Staff & service, property conditions & facilities
It is a beautiful property but everything feels pretty worn. Stains on carpet, lamps, chipping on paint a bummer for the price.
Stayed 1 night in Nov 2024

8/10 Good

Kaia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Andy

Stayed 4 nights in Oct 2024

6/10 Okay

Negin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was disappointed with the staff and not feeling welcome. They didn’t acknowledge our vip perks and I asked about it and they said they don’t know how it works. The view was nice and the room was spacious and beautiful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jasma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay Very beautiful
Stayed 2 nights in Aug 2024

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Natashi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff at Mountain Shadows Ranch was generally professional, friendly, and communicative. However, during checkout, one incident left me disappointed. While I was discussing charges on my bill, a gentleman approached and requested bottled water. The staff member helping me immediately left to assist him, which felt inconsiderate. The property itself is beautiful, well-kept, and very clean, even with frequent events and weddings. My room was spacious and overlooked the pool, and the hallways and elevators were fresh and well-maintained. However, there were a few issues: the in-room Keurig machine didn’t work and was dirty, though it was replaced within two hours. Additionally, while we received a number to text for requests, it took about 2 hours for a response when I asked for towels. We ordered room service on the first night, but the quality was disappointing. My daughter’s stuffed pasta was mostly onions, and my flatbread pizza was burnt and cold. The next morning, I raised my concerns, and Marissa at the front desk was very understanding, offering a credit toward another meal. Noise was another issue. Guests were loud in the pool area by 8 a.m., which made it hard to sleep in. Additionally, as a VIP guest, I had drink coupons, but they were not honored, and I was charged instead. Overall, while the staff was courteous and the property lovely, the noise, service delays, and some inconsistencies made the experience average.
Stayed 2 nights in Nov 2024

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and the staff was amazing.
Stayed 3 nights in Oct 2024

8/10 Good

Jodi, Edmonds

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff in a nice location. Plenty of parking, including valet, which made it convenient to come and go. There's an onsite restaurant and bar, as well as late night eats that you can order via room service. Best part, a noon check out! Great to take the time we need and not feel rushed.
Stayed 1 night in Oct 2024

10/10 Excellent

Arianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time here for my anniversary!
Stayed 3 nights in Sep 2024

10/10 Excellent

Trisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with stunning views of the mountains overlooking a golf course. A must-see hotel that is worth the price.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jennifer

Stayed 3 nights in Oct 2024